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Mark Erickson
13 Reviews
Dealership Experience
26 yrs, 9 mos
Industry Experience
32 yrs, 10 mos
Specialties & Trainings
JUUDO,TAE KWON DO AND MASTER CERTIFIED PARTS CONSULTANT
13 Reviews of Mark Erickson
January 17, 2024
Morgan responds and follows up. Does what she says she’s gonna do. Service Dept did a nice job on my truck. Had a minor issue with the work and I brought it back and they took care Does what she says she’s gonna do. Service Dept did a nice job on my truck. Had a minor issue with the work and I brought it back and they took care of it just fine. More
by Doug.Thurman
Verified CustomerOther Employees Tagged: Don Andracsek , Morgan Boyd-Keys
Helpful 
October 25, 2023
I have been attempting for 2 days to get the spare tire down and I had recently purchased the truck and did not realize that I did not have the spare tire key to lower it. I had been given Marks name at S down and I had recently purchased the truck and did not realize that I did not have the spare tire key to lower it. I had been given Marks name at Sunset Ford and he could possibly help me. Made contact and he had access to a master set of keys for the lock. He was able to get the spare tire down and he even put the tire in the bed of the truck for me. That was awesome, I really appreciated all of his assistance that he gave me. It takes personnel like that to make a business successful. Again Thank You More
by JAGood207
July 30, 2023
I have dealt with Sunset on several service issues. The first was for a trailer hitch installation on my Bronco. The equipment was on back order with no word from Ford on when it would be available. The first was for a trailer hitch installation on my Bronco. The equipment was on back order with no word from Ford on when it would be available. After waiting around 10 weeks Ford still had no estimate for me. The parts department at Sunset was in tune with my frustration and without me asking began to search everywhere for a solution. They were able to source a hitch and I was able to get it installed, Ford still doesn’t know when the part will be available. The parts department did not have to do this and I didn’t ask them to. The easy move for them was to lean on Ford, they had a built in excuse, but they decided to find a solution instead of sitting back and watching. That type of service is not common. My second experience was with Neil in the service department at Sunset. In a word Neil’s work is exceptional. I bought my Bronco out of state and it came to me with an mis-build from Ford. They wanted me to use a local dealer so I contacted Sunset and they assigned me to Neil. He went to the mat for me, as Ford fought him on the correct part. Neil stuck to it and got the correct part in spite of Ford’s best effort. When it came to the install, Neil continued his excellent service and even got the tech to stay late to finish my job so I didn’t have to wait over the weekend. I can not say enough about Neil and the team at Sunset. More
by CLP21
Other Employees Tagged: Neal Watson
November 13, 2022
Courteous, professional and honest. Well trained staff with no high pressure tactics. Excellent customer service! Well trained staff with no high pressure tactics. Excellent customer service! More
by FITZZSERVICE
Other Employees Tagged: Cory Pupillo, Tom Schilling, Jeff Moll, Gary Ray, Don Andracsek, Tom Dapron, Darrell Burton , Jake Belcher
July 06, 2022
mechanic did a great job working on my truck. Parts department got what I needed. Parts department got what I needed. More
by DARETHL
Other Employees Tagged: John Raster , Gary McWilliams, Austen kuban
April 22, 2022
They went over and above to help me out with an unexpected flat tire replaced while we were on our cross country vacation. unexpected flat tire replaced while we were on our cross country vacation. More
by Kshonce
Other Employees Tagged: Neal Watson , Greg or Craig in the garage area who actually did the work. Excellent workmanship.
March 09, 2022
Tim and Larry make car buying fun and comfortable. Why go anywhere else !! Don’t close the deal till Sunset. Big Thanx to the Heutels and Larry Sidberry. Liked the experience so much I ordered a seco Why go anywhere else !! Don’t close the deal till Sunset. Big Thanx to the Heutels and Larry Sidberry. Liked the experience so much I ordered a second truck too. More
by Worktruckchuck
Other Employees Tagged: Mike Geraghty, Cory Pupillo, Keith Boerding, Tim Stewart, Jim Wagstaff
September 12, 2021
Once again, thank you Mark. I really appreciate you taking the time to show me how to order parts online from Sunset's website. Part ordered arrived on time and got a call when it got to the dealer. taking the time to show me how to order parts online from Sunset's website. Part ordered arrived on time and got a call when it got to the dealer. More
by psturgeon
July 21, 2021
I was amazed at how friendly everyone was; considering how busy you were. (I hope all your employees several breaks during the day considering when they work it is nonstop.) how busy you were. (I hope all your employees several breaks during the day considering when they work it is nonstop.) More
by ERICPAG13
Other Employees Tagged: Lonnie Pope, Michael Wilhite
April 08, 2021
As a Fleet customer and a personal customer I couldn't ask for a better dealership to work with! The only place I buy cars and trucks! ask for a better dealership to work with! The only place I buy cars and trucks! More
by quentink
Other Employees Tagged: Larry Sidberry, Gary Ray , Doug Bauer, Michael Wilhite
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