They gave me my free oil change and tire rotation and did
my warranty work and everything was fine.
my warranty work and everything was fine.
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by halspoke
Verified Customer
Verified Customer
Service Price Transparency
The dealership is always clean.
Everyone is friendly and courteous. They also have a nice waiting room.
Everyone is friendly and courteous. They also have a nice waiting room.
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by LJPEREZ03
Verified Customer
Verified Customer
Amazing service.
Explained everything very well, Was very quick to get car, and very thorough
Explained everything very well, Was very quick to get car, and very thorough
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by ms.odette21
Verified Customer
Verified Customer
Service Price Transparency
Easy service, and was insightful to the entire process.
They were very quick too service the vehicle.
They were very quick too service the vehicle.
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by Dfabes
Verified Customer
Verified Customer
Service Price Transparency
I bring both my cars to Wilkins.
The service department employees are the best. Lee is a wonderful addition to Wilkins.
The service department employees are the best. Lee is a wonderful addition to Wilkins.
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by lynnebleiss
Verified Customer
Verified Customer
Service Price Transparency
The service here at Wilkins Hyundai has always been
exceptionally good. Thank you to all the great staff here at Wilkins.
exceptionally good. Thank you to all the great staff here at Wilkins.
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by williamgsnead
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Andrew Merki
Great experience from the moment I walked in to the time
I left. First class
I left. First class
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by standubicki
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Omar Barhoum, Barry Eisenman, Nick Fornero, Andrew Merki
Awesome staff.
Very professional from start to finish. Excellent atmosphere .explained everything that was being done
Very professional from start to finish. Excellent atmosphere .explained everything that was being done
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by standubicki
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Omar Barhoum, Barry Eisenman, Nick Fornero, Andrew Merki
Everyone was very kind and respectful of my time.
It is a pleasure working with them
It is a pleasure working with them
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by SITKO54
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Omar Barhoum, Barry Eisenman, Nick Fornero, Andrew Merki
I’ve honestly have had better service at Wilkins compared
to last weekend. This is why I kept coming back, and now my feelings are different. First I was told that my appointment wasn’t on the list, then was
to last weekend. This is why I kept coming back, and now my feelings are different. First I was told that my appointment wasn’t on the list, then was told my vehicle cannot be diagnosed on the weekend with a starter issue, and all the sudden when my car didn’t want to start now you CAN diagnose the issue. The change in associates is honestly a downer, and the current team is not as welcoming and helpful as the two previous teams I was able to get perfect assistance with. Asked about coupons because my bill was nearly $400 and it was like pulling hair. Being told it needs to be printed, then being unable to print it or get connected with my phone to a wireless printer and finally being able to use the coupon code after all. As I was leaving I asked if my windshield fluid was filled, was assured it was. Went to the car, opened my hood and there wasn’t any windshield fluid, and tires weren’t filled. Why assure a customer who comes back every time when it hasn’t been done? My service guy seemed like he was not in the best mood and didn’t want to deal with assisting me from the beginning. The service and rating online has gone down from five stars to two. In this day and age assist Customers to the best of your ability because you can have a job today, and not tomorrow. Seems that service associates are being replaced left and right at this dealer.
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by Mags.Mal
Verified Customer
Verified Customer
Service Price Transparency
Sep 11, 2023 -
Wilkins Hyundai responded
Mags,
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you.
Our Service Director will be contacting you, and we will do our best to resolve your issue.
Sincerely,
Steve Foresta
Operations Manager