Kody Traylor | Page 7

Long History of Great Service I purchased an Impreza from Subaru of Gwinnett back in 2004, and have had it serviced regularly here - and just just traded it in for a new Crosstrek. I purchased an Impreza from Subaru of Gwinnett back in 2004, and have had it serviced regularly here - and just just traded it in for a new Crosstrek. Subaru of Gwinnett has been consistently wonderful to deal with over the last 16 years (and I'm planning to continue using them with the new car.) I'd recommend them in a heartbeat to anyone car shopping or looking to service their Subaru. I've done multiple test drives over the last couple of years, and was never pressured, in any way, to hurry up, make a decision, or put money down. New car shopping is hard, but the sales team here was always very respectful and easy to work with. Recently, I worked with Kody, who patiently stayed late and let me test several different cars when I was having last-second nerves about my purchase. He and Lance also made the purchase super easy by helping me through all the paperwork Friday night, so that I could bring in my trade and swap cars Saturday, with no real downtime. There was also no stress or pressure while signing all the final paperwork, Lance quickly walked me through everything, got my signature where needed, and wrapped things up quickly. It was a really great experience, very easy and stress-free. The service on my previous car has always been fantastic as well. The "service advisers" that I've seen in the past have been genuinely helpful with explaining any issues, and advising what things are critical to fix right away, and what can wait (and what things to watch for, to know if a problem is getting worse - thank you so much for this!) Happy to recommend Subaru of Gwinnett, and glad that they're here! More

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Shaun Feltnter is always on top of it! Thanks again for great service. I will be sure to keep visiting and keeping my forester serviced at Gwinnett great service. I will be sure to keep visiting and keeping my forester serviced at Gwinnett More

by BRITT2103 Verified Customer Verified Customer

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The individuals I have worked with throughout the process need to work on their communication skills as there was very little to almost none when needed and I didn’t fee like a valued customer at all. The on need to work on their communication skills as there was very little to almost none when needed and I didn’t fee like a valued customer at all. The only person I had a pleasant experience with was Mr. Charles Williams at Finance dept as he was able to handle some major issues I had in such a quick and professional manner. I highly praise his work ethics and professionalism, and would love to see more people who are attentive to their customers as Mr. Williams. More

by Lizzz Verified Customer Verified Customer

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I am new to owning a Subaru. The team explained all the features and benefits. I gave me confidence that I picked the right car for my needs. Great job. features and benefits. I gave me confidence that I picked the right car for my needs. Great job. More

by JOESROKA Verified Customer Verified Customer

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Purchased a Outback. Love these guys! My wife and have been customers there since 2007. Always great service and a good time. Looking forward to another 10 years. Love these guys! My wife and have been customers there since 2007. Always great service and a good time. Looking forward to another 10 years. More

by darryl_wade64 Verified Customer Verified Customer

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Great Experience We were in the market for a new vehicle and settled on the 2020 Outback. Everyone was very helpful and worked with us to get exactly what we wanted. We were in the market for a new vehicle and settled on the 2020 Outback. Everyone was very helpful and worked with us to get exactly what we wanted. We were very very pleased with the overall experience and are enjoying our very first Subaru! More

by chris840 Verified Customer Verified Customer

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No Pressure Sale I worked with Kody online to find the vehicle I wanted and scheduled a test drive. I had been doing a lot of research about Subaru in general. The mo I worked with Kody online to find the vehicle I wanted and scheduled a test drive. I had been doing a lot of research about Subaru in general. The more information I got, the more I realized there were many models I’d like to drive. Kody was happy to oblige. I drove, sat in, listened to, every car they had on the lot. As a result, I drove out with a model that was not even on my radar but I love it. More

by cjroberts99 Verified Customer Verified Customer

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easy transaction I found a car online and did most of my dealing/communications with the salesperson via text, which was perfect for me. He helped me get what I needed I found a car online and did most of my dealing/communications with the salesperson via text, which was perfect for me. He helped me get what I needed. When I showed up to pick up car, it was pretty simple, just took some time. Kody, the salesperson, went over everything in the car with me and how things worked. The only issue I had is that the accessories I bought, were not in stock, and I still do not know when I will get them. More

by danandmarybeth Verified Customer Verified Customer

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It’s a good n responsible dealer The service made me comfortable on my travels. The staffs are friendly and courteous. Time waiting is short, place is clean and multiple refreshments The service made me comfortable on my travels. The staffs are friendly and courteous. Time waiting is short, place is clean and multiple refreshments are sufficient and delicious. More

by FLSIONGLI Verified Customer Verified Customer

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