Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
View All Employees
Kevin Caldwell
Kevin Caldwell at Lithia Volkswagen of Des Moines

Kevin Caldwell | Page 3

Service Advisor

Lithia Volkswagen of Des Moines

5200 Merle Hay Rd
Johnston, IA 50131

not yet
rated
66 Reviews

MOVED TO IOWA APRIL, 2020 ORGINALLY FROM SAN ANTONIO TX. BEEN MARRIED FOR 26 YEARS,

not yet
rated

66 Reviews

Write a Review

Dealership Experience

3 yrs, 10 mos

Industry Experience

21 yrs, 2 mos

Languages Spoken

English English

66 Reviews of Kevin Caldwell

December 24, 2021

Dealership Rating
Employee Rating

Thank you for being our dealership of choice car after car!!! Merry Christmas 🎄 and all the Best in the New Year! More

by Soders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Braak

Helpful
Report | Print
Dec 26, 2021

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 02, 2021

Dealership Rating
Employee Rating

Kevin was super helpful in servicing my passat. Wouldn't take it anywhere else! Thank you Kevin! More

by ASHLEYTHORSTENSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
Report | Print
Dec 02, 2021

Lithia Volkswagen of Des Moines responded

Thank you! We appreciate your business, Ashley, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Volkswagen of Des Moines. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

November 13, 2021

Dealership Rating
Employee Rating

Service person was rude. Didn’t listen to what we needed to have done on our vehicle. More

by mkapustka
Customer Service
Friendliness
Price
Recommend Dealer
No
Helpful
Report | Print
Nov 30, 2021

Lithia Volkswagen of Des Moines responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

November 09, 2021

Dealership Rating
Employee Rating

I couldn't be happier that I chose VW/Audi of Des Moines. TJ was awesome when I purchased the car. I came in last week for an oil change/tire rotation, and a simple recall. Kevin in the Service Dept was t More

by sparks.amanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
Report | Print
Nov 09, 2021

Lithia Volkswagen of Des Moines responded

Amanda, We appreciate your business, TJ, Kevin and our team looks forward to serving you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 29, 2021

Dealership Rating
Employee Rating

They were very welcoming and took care of my car. I'll be back for sure. More

by Liz.d.09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
Report | Print
Nov 01, 2021

Lithia Volkswagen of Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 28, 2021

Dealership Rating
Employee Rating

Great service in the shop but not when I checked in. The person who checked me (Jason) provided poor customer service. More

by JAKEMOMSEAN
Quality Of Work
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Halstead, Philip Ostrem

Helpful
Report | Print
Oct 29, 2021

Lithia Volkswagen of Des Moines responded

Thank you for your feedback. We appreciate your business and will share your comments with the team. Thank you for choosing Lithia Volkswagen of Des Moines. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 13, 2021

Dealership Rating
Employee Rating

The technician did not change the sticker to let me know when my next oil Change will be. This happens all the time. Frustrating!! More

by TRIPLEM66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Helpful
Report | Print
Oct 30, 2021

Lithia Volkswagen of Des Moines responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

September 30, 2021

Dealership Rating
Employee Rating

Very good service! Work was done while I waited and they were very very prompt! More

by TOMMYTREWTOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Cartwright, Jesse Goering , Brandon Bills, Linda Cramer

Helpful
Report | Print
Sep 30, 2021

Lithia Volkswagen of Des Moines responded

Thank you, Tommy, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

September 27, 2021

Dealership Rating
Employee Rating

Great service went above and beyond. I look forward to working with you in the future More

by aarondhard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
Report | Print
Sep 27, 2021

Lithia Volkswagen of Des Moines responded

Thank you for sharing your thoughts about your experience with Lithia Volkswagen of Des Moines. We appreciate your business, Aaron! We hope to see you again soon. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

September 16, 2021

Dealership Rating
Employee Rating

Service advisor was not very friendly or welcoming. Felt like I was interrupting his day. More

by Manualfocus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Helpful
Report | Print
Oct 03, 2021

Lithia Volkswagen of Des Moines responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

1
2
3
4
...
7

Dealership Inventory (183 Vehicles)

used 2021 Audi Q5 car, priced at $28,998
2021 Audi Q5
used
Brilliant Black exterior
Automatic
All-wheel Drive
$28,998
View Details
new 2024 Volkswagen Tiguan car, priced at $37,421
2024 Volkswagen Tiguan
new
Atlantic Blue exterior
Automatic
All-wheel Drive
$37,421
View Details
used 2022 Mazda CX-5 car, priced at $27,498
2022 Mazda CX-5
used
Deep Crystal Blue Mica exterior
Automatic
All-wheel Drive
$27,498
View Details
new 2024 Volkswagen Taos car, priced at $27,999
2024 Volkswagen Taos
new
Blue Dusk exterior
Unknown
All-wheel Drive
$27,999
View Details
used 2010 Honda Pilot car, priced at $8,998
2010 Honda Pilot
used
Bali Blue Pearl exterior
Automatic
Four-wheel Drive
$8,998
View Details
new 2024 Volkswagen Jetta car, priced at $30,699
2024 Volkswagen Jetta
new
Opal White Pearl Effect exterior
Automatic
Front-wheel Drive
$30,699
View Details
View All Inventory