Karson Stricker

Elder Mitsubishi - Killeen responded

Dear JRM, We are truly sorry to hear about the difficulties you've encountered with your 2017 Honda purchase from our dealership. We aim for complete customer satisfaction and it's clear from your experience that we have not met that goal. Firstly, we want to clarify unequivocally that we operate with the highest standards of legality and ethics. We do not engage in or condone illegal activities, including the fraudulent use of signatures or the creation of insurance policies without consent. The matter you've described is extremely serious and we are committed to investigating it thoroughly to ensure that our strict policies on legal compliance are upheld. Regarding the issues with your vehicle, we understand the frustration and inconvenience caused by the delay in transmission replacement and subsequent problems. We acknowledge that a reliable vehicle is crucial and apologize for the extended time it took to address the initial concern, as well as any miscommunication that may have occurred. We also want to ensure that all warranty conditions and obligations are honored appropriately. If there has been any misunderstanding regarding your warranty coverage, we will rectify it promptly. Please contact our Sales Director, David Mallonee directly at (254)294-1015 so we can address and resolve all your concerns as quickly as possible. We are committed to providing a solution that meets your satisfaction and to restoring your confidence in our service. We take your feedback seriously and will use it to improve our communication and service procedures. We look forward to speaking with you and hope to resolve these issues to your satisfaction. Sincerely, Amber Rodriguez Delivery Coordinator Arodriguez@eldermitsubishi.com (254)294-1023

Elder Mitsubishi - Killeen responded

Rebeca.puga01, thank you for your kind review; we are happy to pass along your comments to the team here at Elder Mitsubishi-Killeen! We always strive to provide top-quality service to every guest, and we are pleased to hear that you enjoyed your experience here at Elder Mitsubishi-Killeen! Please don't hesitate to let us know if there's anything else we can do for you. Amber Rodriguez Delivery Coordinator Arodriguez@eldermitsubishi.com (254)294-1023

Elder Mitsubishi - Killeen responded

Hello Valued Customer, We're thrilled to hear that Rodrick Mathis provided you with such a smooth and efficient experience! Thank you for recommending us and for trusting us with your automotive needs. Enjoy your new vehicle and thank you for choosing Elder Mitsubishi!

Elder Mitsubishi - Killeen responded

Cw486@yahoo.com, thank you for your kind review; we are happy to pass along your comments to the team here at Elder Mitsubishi-Killeen! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Amber Rodriguez Delivery Coordinator Arodriguez@eldermitsubishi.com (254)294-1023

Elder Mitsubishi - Killeen responded

Thank you for your great review; we're so glad you are pleased. You're right, Mitsubishi does have one of the best warranties in the business. Tell your friends and family.

Elder Mitsubishi - Killeen responded

Nelsonbeltran.nb, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Elder Mitsubishi - Killeen responded

We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Elder Mitsubishi - Killeen responded

mindy010580, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!