Karl Wichenbach

I have been a customer for 8 years and love these guys. great service and good people great service and good people More

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2017 RX 350 Dealership sold me a brand new 2017 RX 350 in March. I brought it in for service 3 times within 4 months for the same issue. After the 3rd time I was Dealership sold me a brand new 2017 RX 350 in March. I brought it in for service 3 times within 4 months for the same issue. After the 3rd time I was told it was a known issue with this model and there was nothing they could do. I contacted lexus who stated there is no such known issue. The issue was never resolved! The worse experience ever with a vehicle! Dont ever buy for this dealer or Lexus! More

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Great Staff Laurie is very helpful and has always taken great care of us. She cares about her customers and it shows. You can purchase a vehicle from any number o Laurie is very helpful and has always taken great care of us. She cares about her customers and it shows. You can purchase a vehicle from any number of dealers, it's how you are treated over the years after the sale that counts. More

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Great! Laurie was great and very helpful :) It was my first time at Ira and I will certainly be back! Thank you again very much for all your help and informa Laurie was great and very helpful :) It was my first time at Ira and I will certainly be back! Thank you again very much for all your help and information! More

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Great Service Adviser and Service Team I came in to have my navigation system looked at. I met with and discussed my issues with the NE Representative, Rick. Rick showed a genuine interest I came in to have my navigation system looked at. I met with and discussed my issues with the NE Representative, Rick. Rick showed a genuine interest in finding and solving the problem. Even the head service tech and the Service Manager got involved with this. That is good service! More

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First Routine Maintenance Visit Today was my first scheduled maintenance visit on my certified pre-owned Lexus IS250. I had requested Karl perform the scheduled maintenance work. Ms. Today was my first scheduled maintenance visit on my certified pre-owned Lexus IS250. I had requested Karl perform the scheduled maintenance work. Ms. Kelly Sforza, service coordinator, was very professional and courteous. David, at drive-in, was cordial and explained to me the work that was to be completed. Barry, at pick-up, was very friendly and helped with a lingering question I had. The work was completed in a timely fashion. Overall I am very happy with the people and service at Ira Lexus of Manchester! More

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