Josh Martin

Be very careful letting this service department perform maintenance on your vehicle. I purchased a new 2022 Ram 1500 limited in January 2022. In November 2022 I had my 2nd oil change completed here. After maintenance on your vehicle. I purchased a new 2022 Ram 1500 limited in January 2022. In November 2022 I had my 2nd oil change completed here. After that oil change I smelled burning oil while driving home. I immediately took the truck back to the dealership and they found that the technician didn't tighten the oil pan screw. 3 months later I had oil leaking onto my driveway. They acted like I was imagining the oil in my driveway, but they agreed to do a dye test. After driving the vehicle for 500 miles they used a used a special light to attempt to locate the leak. They thought it was coming from the oil pump so they replaced it. After they replaced the oil pump I continued to smell burning oil and what I thought was burning antifreeze coming through my vents and under the hood. After several more oil changes I took it in again for the oil/antifreeze smell. They didn't even lift the truck up to evaluate for a leak. They simply did a pressure test for the antifreeze smell and advised that they couldn't find any issues. Approximately 2 months after that visit I found more oil in my driveway. This time it was much more than the previous times. I contacted the service department and they refused to call me back. I called several times and left messages for Josh in service. I contacted Ram and they had my take the truck to Century in Wentzville. When they evaluated the truck they found oil leaking from the oil filter. In fact I had lost over half a quart of oil. The technician advised that the oil filter was close to completely coming off. He said one more rotational turn due to vibration while driving and the filter would have fallen off and all of the oil would have drained out and my motor would have seized up. They checked the filter and determined that it was never tightened during my last oil change which was approximately 4 months prior. They also determined that there was burnt oil all over the underside of the truck which is why we kept smelling burnt oil. It was spraying on the exhaust while driving down the road. This dealership has the most incompetent staff I have ever seen. Buyer beware if you let them work on your vehicle. Thanks to Ram and Century Ram for fixing this mess before It led to a damaged motor. Matt Goddard Ofallon MO More

Helpful 0

Report | Print