Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership Experience
7 yrs, 9 mos
Industry Experience
16 yrs, 5 mos
Languages Spoken
Spanish
88 Reviews of Jose Magdaleno
May 02, 2017
Great service. The person who helped me Jose was amazing, helpful kind and friendly. Some things i did not understand he took his time to explain to me.This made my The person who helped me Jose was amazing, helpful kind and friendly. Some things i did not understand he took his time to explain to me.This made my visit extra special I was very pleased. More
by SHIRLEYANN1950
Verified Customer
Helpful 
April 08, 2017
Quality sucks So this all started with my girlfriends cluster dropping out intermittently. Everything thing would go to 0 and would sometimes come back. We also had So this all started with my girlfriends cluster dropping out intermittently. Everything thing would go to 0 and would sometimes come back. We also had two other issues. One being the blower motor speed cutting in and out which understandably could be related to the cluster itself. The other issue was the a/c had stopped blowing cold completely. So which being a tech myself (not of Toyota brand) and having access to equipement to be able to charge the a/c system I did so and put dye in it. We decided to take the car to our closest Toyota dealership cause I don't have access to Toyota documents or a scanner to be able look at the data to see if the cluster itself is not getting data or if it's getting the data and the cluster is just shorting internally. Also having a aftermarket warranty with a $200 deductible figured it would just be easier to let someone familiar with the electrical issues look at it. Well we get to the dealership and bounce off of three service advisors which we finally wind up with David Azell. I explain to David the electrical issues and the a/c issue which I explain in detail that it has a leak and I charged the system and put dye in it as well. David says he's got it all marked down and will call us when he gets some news. Now here's exactly when this experience starts to go down hill before exploding. Between my girlfriend and I being in one vehicle for two weeks and picking up the car and being completely unsatified. A few days after we dropped it off I get a call from David. He explained that the cluster and the blower motor cutting out are being caused by a skid control module that is shorting internally. Well not to familiar with Toyota I take Davids word on it. He informs me though that module is not covered by my warranty. He tells me the price that it's $300 in parts and $300 in labor. Now I ask David "well what about the a/c leak? David tells me that we need to start with this then go from there. I say fair enough. Then he informs me that the steering gear is leaking and needs a new one and tells me that the warranty will cover that. I say well if it's bad then go ahead. So now our price is up to $800 and some change and I'm well aware of this. A few days go by and Jose calls and tells me that some bolts are rusted and they need to drill them out. I tell Jose well if the extended warranty is paying for the gear they will pay for the rusted bolts to be removed. To which he replies well uuummmm. So I ask why he would call me for it? He replied well I guess I was just calling you to let out know. Another couple of days go by and I receive another call. Saying the car is ready. So the next day we go to pick it up. Well David isn't there. So Jose gives over the paper work with us. Jose decides to inform us that the skid control module cause the a/c not to work. I told him no that it has a leak. He said well David didn't put that on the paperwork. I ask well did they check for a leak? He says well my techs would look it over if they did. Now for those that don't know the a/c system is a sealed system which mean freon doesn't just disappear unless there is a leak. I inform Jose of what I told David and Jose continues to reassure me that a module cause the freon to disappear. So now I'm mad. I inform him that when we leave it going to go back to where I work and look for leaks myself. He simply says well call if you have problems. So what happens? I get back and find a leak! Wow go figure! I call and speak to Donnie. Which telling him all of this just simply says well we just needed to get it in here and get is diagnosed. I tell him that's fine but we're not going two weeks without another car. Which he puts us in a rental. The next day we get a call saying the evaporator is leaking! Wow! So all this of being talked to rudely, like I didn't know what I was talking about and I'm right but guess what.... not anywhere in this do I receive an apology or a hey let me get your next oil change or anything. But I take it and say ok. Well this makes curious now rewind to when I was told we needed a new skid control module. I asked what that was and was told the module that controls power and ground to other modules (well turns out that's a lie!). I looked it up. It's a abs which just ties in with the communication circuits. The abs is the antilock brake system. Now going off of Mitchell ondemand (which is a labor time source guide for shops) says that to replace the module assembly it should pay 1.8 hours which at 120 an hour comes out to $216 to install (that includes replacing the bpmv which is the brake pressure modulator valve which you have to bleed the brakes to do) which guess what, they didn't replace. The replaced the abs module by itself for 2.6 which is $312 for 4 bolts and a connector. So there's more but I'm tired of typing. More
by Otlch11
Other Employees Tagged: David Ezell, Donnie Wright
April 06, 2017
Friendly atmosphere and professional. Tameka and her partner Jose were very professional and polite. They communicated with me throughout my entire service. Great customer service skills, Tameka and her partner Jose were very professional and polite. They communicated with me throughout my entire service. Great customer service skills, made my husband and I feel important! Highly recommended! More
by SHERITALG
Other Employees Tagged: Tamika Goss, The mechanic
February 20, 2017
Great and friendly service I am giving the service center this excellent rating because I didn't expect to be in and out as fast as I did and the person that help me always sm I am giving the service center this excellent rating because I didn't expect to be in and out as fast as I did and the person that help me always smiling wasted no time introducing himself and asking how he could help me. All I can say fast friendly great service is why I will be going back. More
by DTOWN 69
February 14, 2017
Good service My serice was great everyone there was nice and friendly an the place was very nice an clean i will tell everyone to go there. My serice was great everyone there was nice and friendly an the place was very nice an clean i will tell everyone to go there. More
by DRCABRERA0925
January 16, 2017
Outstanding Fast friendly service!! Had one opportunity to stop in. Jose got me in and out quicker than when I set up an appointment. I definately recommend getti Fast friendly service!! Had one opportunity to stop in. Jose got me in and out quicker than when I set up an appointment. I definately recommend getting the service done here. More
by AMATHEWS9331
January 10, 2017
fast service , I took my corolla in for service and its was serviced professionally, I like the renovations done on the building,its nice and clean , I took my corolla in for service and its was serviced professionally, I like the renovations done on the building,its nice and clean More
by CMILES065
December 19, 2016
Great Team Work, Great Atmosphere! I scheduled a Service Appointment with Jason by phone. Upon arrival, Jason was unable to greet me because he was engaged with another customer. Howeve I scheduled a Service Appointment with Jason by phone. Upon arrival, Jason was unable to greet me because he was engaged with another customer. However, Jose wasted no time accommodating me until Jason was free to assist with my service needs. Interacting with JASON and JOSE was a true pleasure and Atkinson should be proud that they are a part of their team. I also noticed a number of changes (for the better) at Atkinson, compared to the previous two ownerships. As I strolled around the SHOWROOM and PARTS areas, while my Tundra was being serviced, I noticed that all (but two) associates greeted me that day verbally and with a smile. And if the truth be told, these days that sort of thing is pretty rare. - Jay Moss More
by JAY MOSS
Other Employees Tagged: Jason Williams
Dealership Inventory (109 Vehicles)
