Jordan Shannon

I can’t cannot express enough how easy this car buying experience was. Everyone was so helpful and my salesman Jordan was amazing! I love my new Kia Sorento and will be recommending Southwest Kia of Rockw experience was. Everyone was so helpful and my salesman Jordan was amazing! I love my new Kia Sorento and will be recommending Southwest Kia of Rockwall to all of my friends and family. More

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Not all deals go smoothly, but how a dealer handles a bad deal tells me a lot. We bought a used car and they broke the back glass in detailing after paperwork was done and it was ours. They tried to replace deal tells me a lot. We bought a used car and they broke the back glass in detailing after paperwork was done and it was ours. They tried to replace it with cheap aftermarket glass and send us on our way hoping we wouldn’t notice it didn’t fit and the defroster didn’t work. It took 6 weeks, almost daily calls and text messages, and a lot of pressure to get them to resolve with the right glass. All so unnecessary and shows their priorities are the bottom line miles ahead of you as a customer. Most of their deals I’m sure go well. But if yours starts like ours, buyer beware. More

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