Jon Schumacher | Page 37

Disappointed I purchased a 2011 Chevy Impala from Harry Robinson GMC in Fort Smith. I purchased my vehicle at dusk and was pretty excited about purchasing a vehicl I purchased a 2011 Chevy Impala from Harry Robinson GMC in Fort Smith. I purchased my vehicle at dusk and was pretty excited about purchasing a vehicle from such a reputable dealer. On first sight the vehicle was outstanding. I did not feel the need to take the car to someone to check it out because of the solid reputation Harry Robinson holds. My salesman was very friendly and seemed to be giving me a great deal on this vehicle. I was allowed to drive the car home that night. I noticed a slight pull to the right and did call to let my salesman know this the first thing the next morning. After having this vehicle for approximately 9 days I noticed a leak at which time I did call and schedule service. I took the vehicle in and was told their were several oil leaks and would need to be repaired. I asked also aobut the pull to the right and was told it was probably due to the bad tires on the front of the vehicle. I asked about replacement tires and was told i would have to purchase new tires myself since it was my responsibility to inspect the car. When I asked the salesman about the oil leaks, they told me they dont know how it made it past inspection. I informed the manager I had in fact mentioned this to my dealer at the onset of the purchase but nothing was done about it. I was again told too bad for me. I was really disappointed in the treatment I recieved. It seems like since I didnt purchase a BRAND NEW vehicle I didnt matter to them. I may as well have purchased from a buy here pay here lot. I thought since I purchased from such a reputable dealer I would not run into this type of treatment. Again I am very disappointed with the treatment I received from this dealer and will never purchase another vehicle from Harry Robinson again. More

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Best car buying experience ever!!! Jon got me such a great deal on my 2013 Chrysler 200. He gave me top dollar for my trade-in, making me one happy customer. This was the best car buyin Jon got me such a great deal on my 2013 Chrysler 200. He gave me top dollar for my trade-in, making me one happy customer. This was the best car buying experience, that I have ever had; thanks Jon and GMC :) More

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