John Maxton

We picked up our new XC40 last week, and everything went super smooth! A big shout out and thanks to both John Maxton and Josh in sales, we highly recommend you! super smooth! A big shout out and thanks to both John Maxton and Josh in sales, we highly recommend you! More

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We were looking for a safe and reliable car. After reviewing several different cars, we were convinced to buy Volvo- XC40 for its safety and reliability features. Within a month’s time of buyi After reviewing several different cars, we were convinced to buy Volvo- XC40 for its safety and reliability features. Within a month’s time of buying this car, the car stopped and showed a “Stop safely, 12V battery critical charging fault” message. We took the car to the dealership and were advised to drive the car more to keep the battery charged. In less than 10 days a similar message appeared again. The service department blamed us for not driving the car enough. They also went as far as to say that overuse of the remote key fob (which we did not do) would drain the battery. We were also told that we need to drive the car for 20 miles on the highway, not inner roads, every day to keep the battery charged. The problem continued again and again. We asked them to change the battery but they would say the problem is solved. In less than 3 months this problem continued several times after which they finally decided to change the battery. Having such problems in a brand-new car, out of frustration, we approached Customer care of NJ Volvo to settle the matter. Since it is more than six months of waiting to talk to the Authority and learn their response on this matter we are forced to share our experience on social media. Hardika and Lalit Mehta More

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I dealt with John from start to finish and the experience was superb. He was knowledgeable, to the point, and gave straight answers quickly, with no nonsense. Even when there was a last-minute hiccup wit was superb. He was knowledgeable, to the point, and gave straight answers quickly, with no nonsense. Even when there was a last-minute hiccup with the vehicle upon pickup, John was fair and creative. Truly a pleasure! I'd gladly deal with John and the team again. Steven More

by sgoldschmidt Verified Customer Verified Customer

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Great experience! I would recommend them over any other volvo dealership. I will be a returning customer. I would recommend them over any other volvo dealership. I will be a returning customer. More

by spiegel143 Verified Customer Verified Customer

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This is our 2nd Volvo here - great experience overall! Very knowledgeable and friendly staff. Straight forward transaction with a very open and honest team. Very knowledgeable and friendly staff. Straight forward transaction with a very open and honest team. More

by jcgarcia0 Verified Customer Verified Customer

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Staff was excellent. John Maxton made the transaction day and Josh was wonderful in explaining the car features and getting me set up and ready to drive! John Maxton made the transaction day and Josh was wonderful in explaining the car features and getting me set up and ready to drive! More

by dstern24 Verified Customer Verified Customer

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John was amazing very easy and pleasant to deal with and always answered right away, as well as Bill. always answered right away, as well as Bill. More

by jd29 Verified Customer Verified Customer

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they were amazing very easy and pleasent to deal with and always answered right away always answered right away More

by hemisgrill Verified Customer Verified Customer

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They are professional, knowledgeable and provide excellent customer service. After the delivery of the car there is amazing follow up to see if you need anything or have questions about your new veh excellent customer service. After the delivery of the car there is amazing follow up to see if you need anything or have questions about your new vehicle. More

by carolasilberfein Verified Customer Verified Customer

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My experience here was great until the last ten minutes when I realized that the car I had just paid for did not have any of the options listed on the copy of the window sticker that I was given. The windo when I realized that the car I had just paid for did not have any of the options listed on the copy of the window sticker that I was given. The window sticker was for a car being sold by another dealership. While I did reference the price of this other car while negotiating, I don't know why it was printed out and given to me since it did not contain any relevant information. My assumption was that this was the window sticker for the car I was looking to purchase. I did not actually see the window sticker until after I paid for it and after I complained about the missing options. John Maxton, the salesman, barely apologized, if at all. I said I was disappointed that the car was not as I was led to believe and that I should receive some sort of compensation or some of those options installed. He looked at the stickers, compared the options in the two cars and said that they were roughly equal. I replied that while that may be true, they were not the options I was expecting. John then indignantly said that if I didn't like the car then we should "roll back" all the paperwork involving the sale and the trade-in of my jeep; this was three hours of paperwork. I then said that this could be considered bait-and-switch, to which he reiterated (rather combatively, this time) that we should undo all the paperwork that was done. I thought this was an unreasonable suggestion and unprofessional as well. I don't think this situation was well handled. I left very unhappy with my dealings with this guy. Maybe if this saleseperson had said "please accept this trim package with our apologies", or "would some free service appointments satisfy you?", or even "let me talk to the manager and see what we can do", I would have had a more positive experience. Otherwise, I am pleased with the car, it is meeting my needs and I do like the options that are installed. Addendum September 22, 2022 I spoke to the manager, Al Cologna shortly after posting my review. Al listened to my story, recognized there was a problem, apologized and went on to explain how he was unhappy that I left the dealership unhappy. I very much appreciated that Al listened, and was sincere and honest about the situation. Although after the fact, this did well to restore my faith that there is someone at Volvo Cars of Bridgewater who has the high standard of service that I had read about. I wish Al had been there when I purchased the car - I'm sure the the situation would have been dealt with professionally and equitably. I am raising my review by one star partly because of Al. My situation was unusual as well as the circumstances under which I chose a Volvo. I was reluctant to trade-in my jeep for a luxury car. I dislike going through the car buying process, so perhaps that affected my attitude at the time. I would still not do business with them again, but I think my experience was a rare anomaly and that it should not deter others from purchasing a car from here. More

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