John Heil

Worse place to get a call back regarding a recall/problem and trying to get it solved. I have left messages for a manager to call back no callback. I sent an email regarding service they send an email saying and trying to get it solved. I have left messages for a manager to call back no callback. I sent an email regarding service they send an email saying they will have someone in sales contact me. No show of care for me, no pride in their product or standing behind their product. I paid to have a car that cannot be driven due to a recall/bulletin of problems and they cannot see the issue until October 4 months away. My car is totally not safe to drive and no mechanics will touch it because of the bulletin. Guess customer care/customer service is not in their vocabulary. I cannot be without transportation this long but cannot get any help. I cannot even get past the scheduling desk to explain my situation. Was told to bring the car in and leave it and they will look at it when they get a chance just to tell me if they will honor the recall/bulletin. Pretty sad I cannot even get to speak to a manager. Pretty sad no one cares. More

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Mr. Tarr gets 5 stars is because of his professionalism, his call backs, his listening and his overall friendliness. He is in the right job position. However, the service department needs a lot of work. his call backs, his listening and his overall friendliness. He is in the right job position. However, the service department needs a lot of work. Yes, I purchased my 2013 Hyundai Sonata in 2016 with 16,000 miles on it. As of the engine failure date, October 5, 2022, it has 57,200 miles. I purchased my car under the CPO, which qualifies me for the 10 year/100,000 limited warranty, road side assistance, which I never used,(I used my insurance) and a loaner up to $35//day for 10 days, which I have yet to receive. When I got home that Wednesday night at 10pm, after sitting on the side of 49th Street for 2.5 hours, I knew it was too late to call Crown Hyundai. Thursday, October 6, 2022, starting at 8am, I started calling Crown Hyundai service. When the operator would answer the phone, she would put me through to service. I left a message on the "Department voice mail" that they are receiving a large amount of calls, please leave a message, which I did. This went on through out the morning, I left a 2nd message to please call me back. Trying to start my car through out the day with no luck. By this time, I am well into the afternoon. I called and spoke to the operator, Maryann. She was AWESOME!! After I explained my issue to her, she said she would send an email to management for me to receive a call. Finally, Mr. John Heil called me. When I inquired about the CPO warranty to make sure I am still covered, he told me to bring the car in, which I had towed Friday, October 7 but they would not be able to get to the car until Tuesday, October 11, which just happened to be my 58th birthday. I had no problem with this at all. Tuesday, October 11, 2022, I received a call from Mr. Todd Brown, Service Advisor. He explained he would not be able to diagnose the car for at least a week. 6 days already with no car, then 7 more days? This was unacceptable. He told me he had 15 cars brought in over the weekend, Bla Bla Bla Bla. I explained to Mr. Brown that I had my car towed in on Friday, October 7, 2022 because I could not reach your service department all day on Thursday. That did not matter. I asked for a manager. Mr. Brown informed me that his manager would tell me the same thing. I received a call from Greg, service manager, he did tell me the same thing. I contacted Mr. Tarr, GM. Friendly, courteous and professional, he said he would call me back, which he did. Per Mr. Tarr, my car needs a new engine??? WOW!! Being a paralegal for many years, research is my middle name. I found out there is an OPEN CAMPAIGN/RECALL #162 under my car VIN for the engine failing under certain year Sonatas. The car needs a new engine. Hyundai will pay for this in full, WITH A LOANER, if necessary, which I have yet to receive. Under the Hyundai website, it states to make an appointment with the dealer as soon as possible. Crown Hyundai already had my car. Living in the same home for 13 years, I have never received any RECALL notice regarding this. My 2013 Hyundai Sonata did EXACTLY what the RECALL said would happen. I have been working with Mr. Todd Brown, Service Advisor, Greg, Service Manager and G.R. Tarr, GM. Mr. Brown, who preached to me that Hyundai needs to approve the service before they can fix the car and a loaner. Mr. Brown, you as well as all the service staff at Crown know this will be paid under Hyundai. When I tried to also explain the recall to Mr. Brown, he tried to tell me "That's just a Bulletin." Mr. Brown, they don't post "bulletins" on the Hyundai website UNDER MY VIN. This is an ACTUAL RECALL for my vehicle with MY VIN. FINALLY, I have done extensive research under the CPO law/rules, the RECALL as well as my research under sunbiz.org. The bottom line is: At this point, I don't care if it takes, 1 week, 1 month, 1 year to fix my car. Per the CPO and RECALL (2 Whammies) I should have had a loaner car by now. Based on my customer experience/satisfaction with Crown Hyundai Service, it should be a decent one at that. Respectfully, Stephen P More

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Crown Hyundai IA very efficient and through. My service was completed as promised and the recall was successful. The price was fair and the service on time. My service was completed as promised and the recall was successful. The price was fair and the service on time. More

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Really good service even is i don't have the appointment they help me fast they help me fast More

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John Michael Heil was very courteous and attentive to all my concerns. And was able to answer all my questions with confidence. my concerns. And was able to answer all my questions with confidence. More

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Very professional and knowledgeable regarding my car repair needs. Made me aware of upcoming repairs that are needed in the near future repair needs. Made me aware of upcoming repairs that are needed in the near future More

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John Heil was a great person and kept me informed of the process taking place on my car. Thanks to Crown I have my car back and it is running great process taking place on my car. Thanks to Crown I have my car back and it is running great More

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John Heil was extremely helpful He made our service experience one of the best we ever had. We have been coming to Crown for over 15 years and will continue to be a loyal customer. Thanks experience one of the best we ever had. We have been coming to Crown for over 15 years and will continue to be a loyal customer. Thanks More

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Kimberly was very helpful getting our car serviced after it was towed to this dealership. She also called us to let us know the car was ready for pickup. Thank you Kimberly for being so nice and professio it was towed to this dealership. She also called us to let us know the car was ready for pickup. Thank you Kimberly for being so nice and professional! More

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Worst experience ever with any kind of "service". I made an appointment weeks in advance for a simple oil change. Arrived at scheduled time. Told they were running late due to a lack of technicians. I made an appointment weeks in advance for a simple oil change. Arrived at scheduled time. Told they were running late due to a lack of technicians. Understood that one quit the day before and another simply took vacation (Wouldn't that have been scheduled in advance and taken into consideration when scheduling was done??). I had been there for over 1.5 hours when a gentleman with an appointment 45 minutes after mine (Also oil change) was told his car was done. He came in well AFTER me but HIS service person called the shop and got his client's car bumped up and his vehicle was done before mine. Great job Jarrett. I noticed soon after that my SUV was still in the original spot and hadn't even been pulled in for service. By that time; I had been there for close to 2 hours and asked John H. for my key back as it wasn't fair that I was still waiting for someone else had jumped the line. I left and will never return although the vehicle was purchased there almost four years ago and have ALWAYS had it serviced by Crown unless the car was out of state when an oil change was required. This department was well run under Chris Sanborn who left of his own accord. This department now seems chaotic at best. More

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