Joe Shepard

Salesman was great but. the wait time for the finance guy was way too long the wait time for the finance guy was way too long More

by bob.mann Verified Customer Verified Customer

Helpful 0

Report | Print

Got a great price and even better service. The team was friendly and knowledgeable. Made the whole process easy! The team was friendly and knowledgeable. Made the whole process easy! More

by gneubauer519 Verified Customer Verified Customer

Helpful 0

Report | Print

Alex was great! He was patient and answered all our questions. We will come back for our next car purchase. He was patient and answered all our questions. We will come back for our next car purchase. More

by jj_may Verified Customer Verified Customer

Helpful 0

Report | Print

We have bought cars with Lou Fusz for over 15 years. Alway great service and friendly people. Alway great service and friendly people. More

by jmfriedlein Verified Customer Verified Customer

Helpful 0

Report | Print

We purchased a vehicle from this dealership and were not treated like we were valued at all. We were challenged at every turn by Josh. When we decided to purchase the vehicle, we were told to wait in the lo treated like we were valued at all. We were challenged at every turn by Josh. When we decided to purchase the vehicle, we were told to wait in the lobby for finance. We waited for 3.5 hours and at the 2 hour mark I went to our salesperson, Josh, to ask about the extreme wait times and his response was, "Well this is normal because it is a busy Saturday." When I advised that I had to drive back to KC he stated, "Well I guess you guys can just walk away." This is disturbing because it showed how much he did not value our busy and his unprofessionalism. Another sales rep spoke up and stated the same thing. This was a classic way of making the customer feel unwanted or not needed. At no time, was there any empathy or apologies for the inconvenience. We felt like they did not care if we bought the vehicle or not because if we didn't someone else would. Being in sales myself, I was appalled that this is the attitude of a successful dealership like this. They displayed zero sales or customer service skills and was unacceptable. We purchased the vehicle because my daughter liked the vehicle, but it was in despite the experience. I felt that we were spending a large sum of money and should be treated with respect and professional courtesy. I am sure that I am not the first customer who has been treated like this by Josh or his coworker. More

Helpful 0

Report | Print

I like how the windshield was replaced, the car washes, and the salesman was ready and willing to help, answer any questions. and the salesman was ready and willing to help, answer any questions. More

by jcworks Verified Customer Verified Customer

Helpful 0

Report | Print

The Lou Fusz Dealership did a great job making us feel welcomed without pressuring to buy a car. welcomed without pressuring to buy a car. More

by brookie.02 Verified Customer Verified Customer

Helpful 0

Report | Print

We had a great experience at Lou Fusz! Our salesman, Mike, was professional and answered all of our questions. Joe, in finance, also explained all our options. My husband and I felt like e Our salesman, Mike, was professional and answered all of our questions. Joe, in finance, also explained all our options. My husband and I felt like everyone, including Tom Taylor, went above and beyond to make our purchase amd trade-in process smooth. We LOVE our new Telluride! More

by Kelcie Cain Verified Customer Verified Customer

Helpful 0

Report | Print

Great experience buying my new car! Very knowledgeable staff. Josh Hugh was the reason we bought my car! Very knowledgeable staff. Josh Hugh was the reason we bought my car! More

by mills_nan Verified Customer Verified Customer

Helpful 0

Report | Print

I was very pleased by the way I was treated by a Salesman and a finance manager and I'm very happy with the vehicle and a finance manager and I'm very happy with the vehicle More

by STECK.HARLEY Verified Customer Verified Customer

Helpful 0

Report | Print