Joe Giacchino | Page 9

FALSE ADVERTISEMENT I want to start by saying the salesman and finance guy were great, they tried really hard to get me into a new car. The only reason I left a two star I want to start by saying the salesman and finance guy were great, they tried really hard to get me into a new car. The only reason I left a two star or I would of left a one. I got this letter in the mail from Mike Sipila, saying he would pay my existing loan off. LIES!!! I thought to myself, this is to good to be true. I drive a 2016 Jeep and I still owe 23k on it. I test drove a 22k car so I could lower my payment. I pay a little over $500 a month now. Fell in love with the car but I am also not a stupid person and told my husband that I guarantee they wont pay off my car they are just going to try to hide my remaining balance after pay off in a new loan. I was exactly correct. They came over and told me they would give me half of what I owed for my car, haha. Seriously, why send me a letter in the mail and tell me you are going to pay it off if you are not?!?!? So, I went in wasted an entire friday night and got 3 hard pulls on my credit only for them to tell me I had to put some ridiculous amount down and my payment would go up, so I left without a new car, lowered my credit score which I am not happy about. Don't fall for those stupid letters, THEY WILL NOT PAY OFF YOUR LOAN!!! More

Helpful 0

Report | Print

Great staff and great service!! Starting from Chris Brousseau (Sales Consultant) the experience was awesome. Then Joe Giacchino (Sales Manager) provided a smooth sale. Overall the Starting from Chris Brousseau (Sales Consultant) the experience was awesome. Then Joe Giacchino (Sales Manager) provided a smooth sale. Overall the dealership went above and beyond. Totally recommended. More

Helpful 0

Report | Print

Fantastic experience, great place to by a vehicle! From the time I walked into the dealership; everyone was very friendly. I sat down and spoke with Dan Shine; he was very helpful and patient. I knew w From the time I walked into the dealership; everyone was very friendly. I sat down and spoke with Dan Shine; he was very helpful and patient. I knew what I was looking for and he made my experience an exciting time for me. l love my new Lincoln MKC. To top it all off, I received a gift certificate for dinner, How nice was that! More

Helpful 0

Report | Print

Very good dealership We have purchased many vehicles from Carman Ford, the most recent a Ford Escape. We have never had a bad experience. Their inventory is good, sales st We have purchased many vehicles from Carman Ford, the most recent a Ford Escape. We have never had a bad experience. Their inventory is good, sales staff always friendly and helpful, and the finance processing is fairly quick. More

Helpful 0

Report | Print

GREAT CARING SERVICE CARMAN HAS 3 GENERATIONS OF CARING SERVICE... APPRECIATE THE CARING AND BUILDING RELATIONS WITH THEM...CARMEN CARES ABOUT THEIR CUSTOMERS AND VALUE CARMAN HAS 3 GENERATIONS OF CARING SERVICE... APPRECIATE THE CARING AND BUILDING RELATIONS WITH THEM...CARMEN CARES ABOUT THEIR CUSTOMERS AND VALUES THEIR CONTINUED SERVICE TO TRI-STATE AREA. More

Helpful 0

Report | Print

Great Experience! I purchased a 2017 Explorer off of Blaine & Joe on Friday. I thought it was going to be a complicated deal because I was trading in two vehicles. Bl I purchased a 2017 Explorer off of Blaine & Joe on Friday. I thought it was going to be a complicated deal because I was trading in two vehicles. Blaine & Joe made the transaction a breeze! This is now my third vehicle I have purchased from Carman Ford in the last two years and they have a customer for life! More

Helpful 0

Report | Print

Only Place I've Bought a Car Twice I leased a Fusion from Carman back in 2014 and had a great experience so I decided to try a Carman again. The second time was just as great an experie I leased a Fusion from Carman back in 2014 and had a great experience so I decided to try a Carman again. The second time was just as great an experience as the first. Zach Lopes was a great help in getting me into the car I was looking for. I told him the price range I wanted to stay around and he didn't press me to get into something out of that range. He was extremely professional and the customer service was outstanding. Joe Giacchino was the Sales Manager while I was there and he answered everything I asked him without a bunch of ambiguity. Him and Zach worked really well as a team and I never felt like I was being taken advantage of. It was honestly a great sales experience. Erwin Lee helped me with the financing and he was fantastic. Despite him being there for 12 hours that day and me being there just before close, he had a great presence and made the paper signing experience just as good as the sales experience. This is the second time I've had this type of experience at Carman, so I know it's not a fluke. Whatever they are doing at Carman, other car dealers need to mimic. This is a great place to purchase a car. More

Helpful 0

Report | Print

Don't Bother Scheduling a Test Drive I came to this dealer from 2 hours away. In order to avoid any issues, I've scheduled a test drive for two cars a week in advance. When I walked into I came to this dealer from 2 hours away. In order to avoid any issues, I've scheduled a test drive for two cars a week in advance. When I walked into the store, the person that I was scheduled with didn't even bother to show up and they had no clue which cars that I wanted to test drive, even though I had scheduled it a week in advance. A salesman who was taking care of us immediately asked us if we were going to make a decision today. Since we had other test drives scheduled with other companies, we said no, and his attitude changed drastically from that point. He said "let's make this as quick as possible" and drove us to a Walmart parking lot and have us drive the car back to the dealer from there. After test driving the first car, we told him that we still wanted to test drive the second car. Again, even though I had this scheduled a week ago with specific models, they didn't know, or they didn't care, which car that I wanted to test drive, and showed us a random one, but the same model, on the lot and he said that the tank would be empty in 2 miles since the car just arrived at the dealer. This combined with the uncomfortable seats in the second car, we decided not to test drive it. After all of this, he comes to us and offers a "today only" price, like all the things I just mentioned did not happen. We told them that we narrowed down our decision to a Jeep Wrangler Unlimited and a Ford F-150, and he says, in a condescending tone, "ohh you're not ready at all then". I am assuming he said this because they are two different kind of vehicles, but I could consider a mustang vs. a ford F-150 and that's the reason customers test drive the cars after all, to see if they like the way a car drives. Both cars might have positives and negatives. Towards the end of our time at this dealership, we asked if we could get a copy of the detailed price sheet he got for us in case we decide to go with the F-150 model after test driving the Jeep Wrangler at a different place, and he said that, "there is no need to copy, you can just keep it, because you won't be buying the car till July". We never said anything like this, I told him that I would finalize my decision before the Summer, and I am still planning to buy the car in May. But obviously not from this dealer anymore. My suggestion is that, don't judge your customers based on if they're going to buy the car the same day or not. More

Helpful 1

Report | Print

courteous, efficient, excellant customer service Chris helped my son purchase a truck. He treated my son with respect and discussed many options and ideas that fit my sons criteria. As it was my so Chris helped my son purchase a truck. He treated my son with respect and discussed many options and ideas that fit my sons criteria. As it was my sons first big purchase, Chris included me in the conversation and allowed me to voice my input. Although it was my sons decision I respected Chris's approach. I showed interest in a used truck, but Chris, through his research offered me alternative that could better suit my interest. I stayed with Chris as my sales professional for the way he treated my son. Chris worked with me and did not push too far, he respected my point of view and where my thought process and position I took on looking for a vehicle. I will recommend Chris to my friends who are looking for a new or used vehicle. More

Helpful 1

Report | Print

Top notch Great experience with everything. Feel very welcome when there right at home My husband and I have recommended to everyone we talk to that is interes Great experience with everything. Feel very welcome when there right at home My husband and I have recommended to everyone we talk to that is interested More

Helpful 0

Report | Print