Jeffrey Kaltman | Page 5

i find it strange to write this however i believe outstanding service deserves acknowledgement: I have owned 5 BMW's - the last 2 purchased from Rusnak. I would never consider another dealership for outstanding service deserves acknowledgement: I have owned 5 BMW's - the last 2 purchased from Rusnak. I would never consider another dealership for servicing my car and/or i was in the market for another BMW. I took my car in for its 1 year service (on short notice - called at 10am and wanted a same day appointment). The receptionists, the one who fitst answered and at the service dept were pleasant and extremely courteous. I arrived nearly an hour late. Problem? Not at all, Chris, the service manager promptly accepted my car and expedited the paperwork. He asked me if i wanted my car cleaned. I said no, it had been recently washed. Less than an hour later i got a call from Chris that my car was ready. I picked it up, once again such a courteous cashier (no charge), receptionist and the guy who delivered the car. The car looked like it had a 5 hour detail. The salesman who sold me the car, Jeff, came to say hi, chatted without any salestalk. Remembered all my details although he has probably sold hundreds of cars since them. No, i was not paid to write this! Just think in this day and age when this kind of service is rare, it deserves recognition. I have dealt with many other dealerships, including other BMW shops and none come close. Glenn Playa Vista, CA More

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Jeff is a great salesman. He was very friendly, understood our needs and specific requirements; and went out of his way to find a 2014 BMW X1 with ultimate package that suited our specifications. M understood our needs and specific requirements; and went out of his way to find a 2014 BMW X1 with ultimate package that suited our specifications. My car was on the ship when we finalized the deal!! The car was delivered on time in pristine condition. As this was my first ever BMW, Jeff explained every single feature of my new car. As everybody does, I did shop around at other BMW dealers, and also at other car companies, but Jeff was the best salesman, and Rusnak was the best dealership I did business with. More

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Jeff Kaltman is amazing to work with. No deception; trustworthy & honest. Gets you the information promptly. Is able to find what you want for your price range. Emails you back right away; doesn't not trustworthy & honest. Gets you the information promptly. Is able to find what you want for your price range. Emails you back right away; doesn't not harass you by phone like others dealers do. I have purchased two cars from him & both times he sent me back quotes via email expediently. The transaction at the dealer was expedient & Jeff assisted in accommodating me in any way possible. I would absolutely recommend Jeff & Rusnak Westlake to anyone I know. Far better experience with this dealer than with Bob Smith in Calabasas. I will purchase my next BMW from Rusnak & Jeff, as well! More

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Great customer service. Friendly staff. I was fortunate Great customer service. Friendly staff. I was fortunate enough to end up with Jeff Kaltman and he made it a pleasurable experience. He was very tho Great customer service. Friendly staff. I was fortunate enough to end up with Jeff Kaltman and he made it a pleasurable experience. He was very thorough in explaining the cars features, went for a test drive An extremely patient gentleman and very understanding Thank you Jeff !! Also make sure to see Amir. They both make a great team. More

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Stellar salesman, Jeffrey Kaltman, won my business by his fast, cut-to-the-chase response over the internet. I needed a bottom-line deal with no games and that's exactly what I received. I am thrilled with t fast, cut-to-the-chase response over the internet. I needed a bottom-line deal with no games and that's exactly what I received. I am thrilled with the car and felt that I got a good deal. He's the best kind of salesman, he keeps it human. Would recommend him and the dealership and my finance guy - Bruce Lee (no joke, Bruce Lee) I will be back. More

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Worked with Jeff Kaltman in internet sales. The whole purchase experience was excellent. Jeff didn't play any games, he knew the product top to bottom, made custom ordering our car a breeze, and kept u purchase experience was excellent. Jeff didn't play any games, he knew the product top to bottom, made custom ordering our car a breeze, and kept us up to date from order to delivery. He was always accessible and responded to e-mails quickly; very refreshing. Highly recommend buying through Jeff. Tom and Jill. More

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Had a great experience with Jeff Kaltman at Rusnak BMW! Highly recommend to anybody. He has an excellent attitude toward a customer. With all his experiences and knowledges of car sales made my purchase re Highly recommend to anybody. He has an excellent attitude toward a customer. With all his experiences and knowledges of car sales made my purchase really enjoyable! Thank you, Jeff! More

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Face it, regardless of the convenience of the location or the architecture of the store, the major factor in a great car buying experience is the Sales representative. In our case Jeff Kaltman was superb. the architecture of the store, the major factor in a great car buying experience is the Sales representative. In our case Jeff Kaltman was superb. He is extremely knowledgable and experience with BMW and it shows. He takes the right amount of time to help and is not impatient or pushy one single bit. We had a GREAT time buying a car. The deal was fair and all the details were in place to make our new 535 a car that we are certain will continue to bring us pleasure. Thanks Jeff for a job well done! Laurie and Mike More

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Darren Evans from the gitgo made my first buy of a BMW an ultimate experience in buying a car. He was very accomodating and answered all my questions right away. ultimate experience in buying a car. He was very accomodating and answered all my questions right away. More

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I leased a 2011 BMW 528i from Rusnak BMW. Jeff Kaltman was the internet salesperson I contacted initially to inquire about prices. I let him know what kind of car I wanted and the price range of monthly was the internet salesperson I contacted initially to inquire about prices. I let him know what kind of car I wanted and the price range of monthly payments I was looking for. Jeff had been exceptional throughout the entire process. He was professional, courteous and extremely accomodating. I liked that he worked with me to give me what I wanted and was comfortable with. I believe he went through some great lenghts to get me the car I wanted. I had to make some adjustments and postpone the transaction due to personal reasons. Jeff was very understanding and in the end, I got the car I wanted at my price range. I would highly recommend Rusnak BMW and certainly give a strong recommendation for Jeff for being a great and helpful salesperson. More

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