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71 Reviews of Jason Frothingham
October 09, 2023
Purchased a used car with tinted windows on a Thursday. Was told that there would be no issues removing the tint. Picked up car on Saturday, made a comment to salesman that there were a lot of residue (I Was told that there would be no issues removing the tint. Picked up car on Saturday, made a comment to salesman that there were a lot of residue (I am assuming glue) from the tint removal. Once I got home, noticed there was a crack in the windshield on the passenger side. Contacted my salesman (I cannot remember his full name Chris. I do remember I was his FIRST SALE at Jim Ellis) on Monday to let him know. He told me to call service and they would be able to assist me. Contacted service, made an appointment. Took car in for windshield to be replaced, was told by sales manager (David Valdes) that they would patch the windshield (as it looked like it had already been patched in the past) and that everything would be ok with it. If it starts to crack, then bring it back and the windshield could be replaced (but I purchased the plan for the windshield to be replaced if there was ever a crack while in my possession). As I was driving my nice "new used" car home, I realized that I could not live with that patched cracked windshield for I don't know how many years and I wanted it replaced. So, I contacted service, asked if the windshield could be replaced and set up another appointment for the windshield to be replaced. It was replaced by service (who were extremely professional; I would recommend service any day) at my expense of $1303.00. Although I purchased the car "as-is", there was an exception that Jim Ellis would remove the tint. In my mind, I am thinking if they remove the tint and there is an issue, they would contact me, and try to make it right. Or, even if they did not see the "patched" windshield, the salesman and the sales manager (both I spoke with the day of sale and was told that the tint could be removed and there would be no issue), could have tried to work out a workable solution. Instead, basically I was told to "live with it". There is no way, I would ever purchase a car with a "patched" cracked windshield. To be honest, I am not sure anyone would!!! I would certainly recommend this dealership for its IMPECCABLE SERVICE CENTER but not for the SALES EXPERIENCE. I had no issues with Financing. More
by DEPERSON40
Verified CustomerOther Employees Tagged: Geovanni Holmes, David Valdes
Helpful 
October 02, 2023
Jason (and the whole team) always takes good care of my Volvo. Nice team and friendly. The facility is nice to sit (if you have to) for an hour or two--but they seem to work as quickly as possible so I'm n Volvo. Nice team and friendly. The facility is nice to sit (if you have to) for an hour or two--but they seem to work as quickly as possible so I'm never there for a long time. I drive out of my way to for service but so far, it's been worth it. I hope they keep up the good work. More
by d.diggs
July 10, 2023
Professional and friendly operators. I purchased my second vehicle form them and would certainly go back again. The service department has been wonderful also I purchased my second vehicle form them and would certainly go back again. The service department has been wonderful also More
by PDM
Other Employees Tagged: David Valdes , Billy Samounty
May 10, 2023
The car was fixed promptly and the loaner car I was given was excellent! Great job. was excellent! Great job. More
by Tlivingston01
Other Employees Tagged: Todd Mille, Kevin Greening, John Irwin
October 26, 2022
Took my C-70 in for a noise that happened during braking and driving at low speeds. Diagnosed as transmission problem and $7800 to fix. Took it to transmission specialist and they said nothing was wrong w and driving at low speeds. Diagnosed as transmission problem and $7800 to fix. Took it to transmission specialist and they said nothing was wrong with the transmission. Had brakes replaced and no noise. More
by Michael
August 18, 2021
Comfortable sales experience. Christian kept the process low key. Give and take, but no pressure. No back and forth with “management”. Luke in finance was in the same mode. Left feeling good about the whole low key. Give and take, but no pressure. No back and forth with “management”. Luke in finance was in the same mode. Left feeling good about the whole process. More
by rohlf
Other Employees Tagged: Shawn Gamby, Christian Allison , Luke in finance. Operated in the same mode as sales.
July 06, 2021
The service advisers are professional.Jason was The service advisers are professional. Jason was knowledgeable,, friendly and helpful. I was very pleased with this skills and cooperative. I would The service advisers are professional. Jason was knowledgeable,, friendly and helpful. I was very pleased with this skills and cooperative. I would recommend the service department of Volvo Cars of Marietta More
by Equate49
Other Employees Tagged: Kevin Greening
July 06, 2021
I had a check engine light come on but needed to wait two and a half weeks for a service appointment. I left three voicemails for a call-back to understand the problem but none were returned. The service tec and a half weeks for a service appointment. I left three voicemails for a call-back to understand the problem but none were returned. The service tech who I saw on the day of the service was apologetic but had no explanation as to why this happened. More
by DJBROWN1
Other Employees Tagged: Kevin Greening
June 30, 2021
Kevin Greening is my technical adviser I am very pleased Kevin Greening is my technical adviser I am very pleased with all work the shop work that was done Kevin Greening is my technical adviser I am very pleased with all work the shop work that was done More
by RREHANABALLARD1
Other Employees Tagged: Kevin Greening
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