Friendly, welcoming environment with a good selection of vehicles. Upfront and honest about the vehicles they sell. Everything was explained in detail and all options were offered in dealing with finance.
- Demetri A
Dealt with Jason Beyers and Karl Clarey. My wife and I bought a 2015 Toyota Sienna Minivan from Wilson's and it was a very pleasant experience. Jason and Karl both took care of the requests we had and the van was exactly as we had envisioned it would be when we picked it up...there were no surprises!
I would highly recommend Wilson's Better Used Cars.
"Buying a new van for the family"
We recently purchased a new van from Mark Wilson's. We went several times, test driving many vehicles. Jason was amazing to deal with, never pressuring us to buy. Every time we asked him to test drive a different vehicle, he happily got us the keys. When we finally decided on our van, we wanted to surprise our kids. He went along with it, and we pulled off the surprise beautifully. We can't thank Jason and Mark Wilson's enough for all of their help in finding the right vehicle. After 6 months of looking all over, we finally found the perfect van for our family right here at Mark Wilson's.
"We bought 2 vehicles in 1 week!"
The staff at Wilson's work hard to help everyone that walks threw their doors. The staff is very welcoming and fully willing to do whatever it takes to help. They helped fight for us to get not one but two new vehicles for our family! We couldnt be happier with our 2012 GMC Canyon and our 2016 Dodge Caravan. I highly recommend Mark Wilson's to anyone looking for a reliable vehicle for their family!
"bean bag toss"
if you want to be tossed from one sales person to another ...this is ur place......oh, the chat on the website is useless......and no charge for bird poop
"The only way it should be "
It's is the most friendly and best lay out I have ever had. Everyone there are great at what they do and anyone at any time would help in you a second great cats even better perhaps all I can say
I found the staff to very pleasant and helpful, making eye contact with me when I entered the dealership and asking how they could assist me without delay. All matters of the transaction where handled seamlessly. Thanks so much
"A Great Experience!"
- Jeffrey Lee
The team brought comfort in the event of buying my first vehicle. Shari Goldsworthy worked with me and she most certainly filled my needs as a young person purchasing his first car.
Wilson's Better Used Cars is a dealership that I would recommend to a friend for the people seem to have the customers interests on the table and they place trust in the people they're doing business with.
"the transmission that went twice and the keys went missing"
Hello there first of all let me start by saying that this is not to bash Wilson but simply to share my last experience with them. This is now my third vehicle from Wilson and for the most part my experience with them has been a great ride but unfortunately that ride has come to an end. I would first like to name some individuals that have been amazing over the years such as Ron Harris and Jason Byers in sales... Dave Gardner and Shari Goldsworthy in finance and Tony Galluci in service. Amazing people...Wilson would be nothing without you guys. Unfortunately its the management team behind the scenes that you try to resolve issues with that has lack of communication and poor peoples skills.
Now my story..short version....I have a 2013 Chrysler Town and Country with average kilometers on it. The transmission goes on it in the drive way. Its towed to Wilson to be repaired. Fortunately we still have warranty on the transmission. I drive to Guelph ...pick up rental... drive back to Kitchener..first trip. Get a phone call van is ready... drive to Guelph drop rental ...pick up van.... After two days of having it back transmission goes again this time on the highway in the fast lane. While driving the van slips into a neutral gear and I'm just coasting. Fortunately no accident. Van is towed again. I dive to Guelph pick up rental back to Kitchener ...trip two. After about another week get a phone call van is ready. Drive to Guelph to pick it up. After notifying the service desk I was there... waited for about a half an hour then I was told my keys were lost. I was then provided my third rental ...back to Kitchener I go.
Went back to Guelph with my spare retuned rental... picked up van. So far so good with the van. Although I had to take time off work and the problems that I face I still highly recommend shopping at Wilson. The faces that you actually see when you are in there are fantastic..... like the people that I mentioned in the start of my story are the ones who work very hard to make people like me happy. As for the management team behind the scene, when I took this ongoing problem to them to get things resolved were not helpful at all.... talking about wanting to brush it under the carpet and lack of communication Neil and Mark.... not Mark Wilson himself, I was told from the receptionist that he does not except phone calls. Anyways at the end of the day we are all human and imperfect but at the same time why be in a customer service position if you don't know what customer service is.
"Very Busy Dealership"
Very busy dealership but were great to work with - not pushy, in fact won't negotiate on price but if you know your prices, this is a good thing - that way you don't feel like you're being ripped off.