Jamie Groth | Page 3

Loaner representative was amazing and went she above expectations, listened to concerns, and made me feel validated. Communication from sales was poor and the entire experience altogether was stressful expectations, listened to concerns, and made me feel validated. Communication from sales was poor and the entire experience altogether was stressful and required a significant amount of back and forth to resolve the issue. Getting a loaner as well as the service staff were great though. :) My best advice would be to not purchase a vehicle and take it off of the lot unless/until all repairs are completed. More

by Note Verified Customer Verified Customer

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I really enjoyed working with Miguel. He was super helpful and patient as I test drove several cars. I was very happy to give him, and Luther Nissan Kia my business. He was super helpful and patient as I test drove several cars. I was very happy to give him, and Luther Nissan Kia my business. More

by hbcooper Verified Customer Verified Customer

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Great experience! Preston was very knowledgeable and patient in helping us find the right vehicle for us. Everyone from the Sales Manager to the Credit Department we Preston was very knowledgeable and patient in helping us find the right vehicle for us. Everyone from the Sales Manager to the Credit Department were very good to deal with and helpful. Highly recommend this dealership! More

by jensens967 Verified Customer Verified Customer

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I love the new Telluride I ordered. Scott in sales was very kind and thorough with the process. Luther Kia was able to get a new vehicle in significantly faster than another Kia Dealer Scott in sales was very kind and thorough with the process. Luther Kia was able to get a new vehicle in significantly faster than another Kia Dealer I compared them to. The trade-in to accompany the new purchase was another story. I was told they follow Kelly Blue book values when making trade offers. There are variances based on the condition of your vehicle of course. My trade was in good condition. They offered LESS than fair and stood firm. I signed, but was disappointed. After some thought we decided to ask to buy the trade back from them to sell it outright instead. They were reasonable enough to agree even though they didn't have to. But that process was a nightmare. Once they were no longer looking to make a significantly profitable sale, we were treated terribly. The process was drawn out. They would not return phone calls to share details...and then put the vehicle through their shop to sell on the lot even though they said they would not, (presumably to make a shop profit out of the deal) Jerry was extremely rude and disrespectful the entire time. I purchased a brand new vehicle from them, and should have been treated as a valued customer even though the trade situation was complicated and unfortunate. If I order another Kia in the future, it will certainly NOT be with Luther. More

by erinhonebrink Verified Customer Verified Customer

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Scott was ready for me when I showed up & very helpful with showing me the vehicle. I was on a time constraint & Scott & Jamie worked with me & were very helpful even though it was quite busy. with showing me the vehicle. I was on a time constraint & Scott & Jamie worked with me & were very helpful even though it was quite busy. More

by herzogkellyj Verified Customer Verified Customer

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Igor has sold our family 4 kias. He is always professional, fair and very patient. He is always professional, fair and very patient. More

by tonieboyle3 Verified Customer Verified Customer

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I had yet another awesome experience at Luther Nissan IGH. The staff there was knowledgeable and went above and beyond to make sure the leasing process went smooth and easy for me. I never felt pressur IGH. The staff there was knowledgeable and went above and beyond to make sure the leasing process went smooth and easy for me. I never felt pressured to make a decision. I highly recommend this dealership to anyone looking to either purchase or lease a vehicle! More

by amyjorose Verified Customer Verified Customer

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It was a great experience working with Scott Holerud our salesman and Jamie Groth in finance. I would recommend anyone to work with Scott and Jamie. My only warning to anyone reading this review is that I w salesman and Jamie Groth in finance. I would recommend anyone to work with Scott and Jamie. My only warning to anyone reading this review is that I was not treated honestly on my trade-in. My concern is not what value I received, but the sales manager lied to me. I was told personally by the sales manager Craig Brink that he would increase my trade-in amount by a few hundred dollars to get closer to what I wanted. He looked me directly in the eye and said he could do a few hundred dollars more. When I reviewed the final numbers he did not do what he promised me. Why would he lie over a few hundred dollars on a $50k purchase. Very disappointing. More

by jstenz Verified Customer Verified Customer

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The staff at the dealership were all incredibly friendly, helpful, and communicative. a great experience overall. helpful, and communicative. a great experience overall. More

by colin.conway23 Verified Customer Verified Customer

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The friendliest & helpful staff! Bought the car only a few hours after inquiring about it! Jovonie got me an amazing deal & helped me out with financing when my bank wouldn't do it. Bought the car only a few hours after inquiring about it! Jovonie got me an amazing deal & helped me out with financing when my bank wouldn't do it. Second car I've bought here in 1.5 years and I would never go anywhere else! 10/10 More

by madison_kunkel Verified Customer Verified Customer

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