Jae Yang | Page 2

Don’t come here! !! Their prices are not accurate; they use low prices to get you to come in and then say there is a glitch in the system. This was my second time tryi !! Their prices are not accurate; they use low prices to get you to come in and then say there is a glitch in the system. This was my second time trying to buy from this dealership. Will never come again More

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Worst dealer maintenance experience—period. Dropped the car off for scheduled maintenance. Two days later they had not started. Service department never contacted me. I kept calling and they sa Dropped the car off for scheduled maintenance. Two days later they had not started. Service department never contacted me. I kept calling and they said they would get to it. Never did. Finally, I picked up the car two days later. Waste of time . I’d avoid at all costs. More

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Our experience with Sean was excellent! Was able to come in and drive away in the same day. Very transparent sales process. Highly recommend. Was able to come in and drive away in the same day. Very transparent sales process. Highly recommend. More

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Unprofessional experience! Took my A3 in for a check engine light issue. Person who checked me in did not put in system to have light diagnosed because she "assumed" the soft Took my A3 in for a check engine light issue. Person who checked me in did not put in system to have light diagnosed because she "assumed" the software updates would fix the issue; however, she sold me on new tires, rotors, brakes, etc, which was fine (I needed them). Picked car up two weeks later thinking engine light was fixed but it was not (I should not have paid until I saw that engine light was fixed) and I was told that the person who checked me in was fired and had not inputted this into the maintenance system so it was never diagnosed by the mechanics. I left car there and three days later was told I needed to pay $195.00 (after already paying $2,850 or so) to diagnose the light; I asked the rep to have the service manager approve a free diagnostic. I should not have had to advocate for this. They diagnosed for free and stated it was an O2 sensor and quoted me $1,400 to fix, which included four hours of labor. THIS IS A 45 MINUTE JOB! I took re-possession of my vehicle, bought the sensor for $150.00 and replaced in 45 minutes. I would HIGHLY recommend NOT taking your vehicle here due to their unprofessional operations and price-gouging. Also, management never contacted me, no one seemed to care and they never offered anything to help me out. To be fair, I requested on two occasions for management to contact me about this but they did not (one time was through their review system E-mail that asked me if I wanted to be contacted based upon my experience). I also sent an E-mail to their "Care Team." No responses received. I have also contacted Audi Corporate USA. I would think that any company would want to talk with me to improve their processes, training, etc. I tried to help them but they ignored me. So, here is a Google review. I am also in the market for a new Audi and will not purchase from them and have told multiple people not to go to the for a new car. I truly hope Audi Arlington reviews this and fixes their processes for their own sake! More

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Excellent! Arya is very informative and helpful. Seems like he knows everything about the car that he is selling. He patiently answered all our questions about Arya is very informative and helpful. Seems like he knows everything about the car that he is selling. He patiently answered all our questions about the car. He made every transaction smooth and made sure that we know what we are getting! Very nice guy! Keep up the good work!!! More

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Do not go there. Rude and condescending. I have received better service at a junk yard. Lost my business for sure. Rude and condescending. I have received better service at a junk yard. Lost my business for sure. More

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