Jackie Sasso | Page 12

False advertisement When I intiatially inquired about a vehicle at herb chambers, Julia was absolutely amazing, I was sad to find out she was only a internet informant. S When I intiatially inquired about a vehicle at herb chambers, Julia was absolutely amazing, I was sad to find out she was only a internet informant. She introduced me to a sale guy named max who would be further taking care of me. I was very straight forward with him and I thank herb chambers for getting me a car, however the process and the advertisement was absolutely horrendous. Whenever the dealership needed something they were very quick and responsive to making or returning phone calls, but on the other foot phones weren't existent. My sales person didn't even deliver my car to me the sales manager Kenny and Fred, which by the way were also amanzing did due to lack of communication between my sales person and I.my car came advertised with navigation which added value to my car and even had pictures to show a navigation screen at their dealership along with the ad of the vehicle itself, but after taking a rushed delivery of the vehicle came to find out it does not. So a day later I went down to herb chambers to see max because of my bad experience with returning phones calls, I showed him a screen shot of the ad as it's no longer on the website of the navigation and he offers to assist me on finding it in the car, he himself concludes it does not have navigation but only offers me an apology. Again I think herb chambers for getting me into a vehicle but for these reason i would not refer anyone to this location or return myself for that matter in my future car buying. More

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Very good buying experience First I would like to thank Julia for always keeping in touch with me on cars that she thought I would be interested in . Our salesman Noel , couldn't First I would like to thank Julia for always keeping in touch with me on cars that she thought I would be interested in . Our salesman Noel , couldn't have been anymore friendly, patient , and helpful. We test drove a couple of SRX's but just not the right color outside or color inside , didn't have the nice rims we wanted . Next day my phone rings from Noel saying he just got a car in that he thinks I will love , we came down and it was beautiful , just perfect in what we were looking for . He sat with me for hours showing me how to use all the options in this car . He' s amazing !!!!! I would also like to thank Jackie for being so friendly and honest and helpful in showing us things she felt would be very helpful to us. Only had the car 4 days so can say much about service department, although I am waiting for them to call so I can have a few marks touched up , hope the service department doesn't ruin this so far good experience . Time will tell. But I would definitely purchase from Herb Chambers again, and look up Noel , you won't be sorry. Thank you, Noel for finding me my dream car 😊?? More

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I would definitely refer family and friends to visit Robert! I had been searching for a used car .. When We arrived at Herb Chambers we were created by Roberto I was pretty undecided as to what I really wanted I had been searching for a used car .. When We arrived at Herb Chambers we were created by Roberto I was pretty undecided as to what I really wanted whether it be a gmc or Cadillac after listening to Roberto I had decided that Cadillac was a better choice he showed me around to different cars.. I left that day to decide if I really wanted to spent that kind of money on a car.. I knew when I left that I wanted to buy a car from Roberto he was a great salesman with a lot of compassion and caring about us making the right choice for our needs not your typical pushy salesman.. I would definitely refer family and friends to visit Roberto at herb chambers ! More

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I would highly recommend Natalie. I had an excellent experience at this dealership. It began with my online search for a used Cadillac that would meet my needs along with my budget an I had an excellent experience at this dealership. It began with my online search for a used Cadillac that would meet my needs along with my budget and look good. I searched Herb Chambers site along with other websites. I had brought my car into the dealership for services because of a recall and remembered how courteous everyone was that day. I found 2 Cadillacs(red or black) in stock that fit my criteria. I emailed the dealership, within the hour was contacted by Lauren with all the answers to my initial questions. My first trip to the dealership I test drove the vehicle. I left there unsure about purchasing the car. It was several days later when I returned to the dealership with many questions and doubts as to which car to purchase. That's when I met Natalie Simoneau salesperson. Natalie was extremely knowledgeable about the two vehicles that I was interested in. Natalie answered all of my questions and addressed all of my concerns about purchasing a used vehicle. She explained the options available with purchasing a used car and about the Cadillac certification. She definitely put my mind at ease. After meeting Natalie, the only decision I had to make was Red or Black. She put me in contact with Jackie in the finance department who was wonderful to work with as well, she diligently worked to secure me low interest rate. On Saturday, when I picked up my new vehicle, Natalie was waiting for me. She assisted me with the OnStar setup, along with the Bluetooth. She took the time to go over all of the controls and additional features that my new car had to offer. This truly was a great experience, the staff at the dealership was wonderful. It would be my recommendation to anyone who is interested in purchasing a new or used car to contact Herb Chambers and make sure that you ask for NATALIE SIMONEAU. You will not be disappointed. Natalie, thank you so very, very much. I'm so glad I met you. P.S. I ended up purchasing the Red CTS More

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Best of the Best!! I would like to give a Big Shout Out To Roberto, Jackie, & Lauren!! Roberto is so much more than a good Sales Consultant, he is now a friend! Jackie I would like to give a Big Shout Out To Roberto, Jackie, & Lauren!! Roberto is so much more than a good Sales Consultant, he is now a friend! Jackie was Super! She asked all the right questions and tailored an extended warrantee to fit my needs and budget!! Thanks Jackie!! Lauren is Awesome! She answered all my questions and concerns via phone & email and when I arrived at the dealership (from Boston) she introduced me to Roberto! In the future weather I decide to purchase a Cadillac or any other vehicle I will be back!! Thanx, Rich More

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100% satisfied It was an absolute pleasure working with Natalie! She was completely professional and went above and beyond to make ensure the vehicle was the right f It was an absolute pleasure working with Natalie! She was completely professional and went above and beyond to make ensure the vehicle was the right fit. Very thorough! Thanks again Naltalie. More

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Excellent Experience I just want to thank Roberto Delarosa and Jackie Sasso for a great experience. Their attention to detail and follow through was fantastic. I was treat I just want to thank Roberto Delarosa and Jackie Sasso for a great experience. Their attention to detail and follow through was fantastic. I was treated great through the entire process. What a professional organization !!!! More

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Beat dealership I have been to I purchased a 2012 Cadillac SRX with only 15,500 miles on it in mint condition from Harold. It was the easiest purchase I ever made. I wish I had sta I purchased a 2012 Cadillac SRX with only 15,500 miles on it in mint condition from Harold. It was the easiest purchase I ever made. I wish I had started doing business with Herb Chambers years ago. There was no pressure at all to buy the car. I agreed on a trade in price with Steve, the sales manager and the deal was done. I then finalized the purchase of the vehicle with Jackie and also purchased a extended warranty. All three were great to work with and are down to earth people, not your typical car sales people. Harold later showed me around the dealership and then explained all the features of the suv. It is one of the nicest vehicles I have ever owned and would recommend a SRX to anyone who wants a smooth, quiet running car with plenty of power plus the luxuries Cadillac has always been known for. Again thanks to Harold, Steve and Jackie for making my purchase so pleasurable. More

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lack of customer advocate purchased new SRX . Jackie sasso, business manager very helpful and displays positive energy, set up appointment on 9/9/15 at 1100 for simonize glass purchased new SRX . Jackie sasso, business manager very helpful and displays positive energy, set up appointment on 9/9/15 at 1100 for simonize glass coat and venture shield, she states in at 1100 out by 3:00p.m. I arrived at 1050 and at approx. 1125 arrived at enterprise for my rental. after further confusion there I was taken back to herb chambers by enterprise staff- now it is after1200. kevin in service greeted me and immediately found kevin barry to speak with me-Jackie offered me the loaner, I never asked, enterprise stated I need to pay for the gas I used-I stated I'm not paying for gas. kevin barry understood and after someone called enterprise back at approx. 1230, enterprise arrived with the loaner an hour later . It is now 1330!. I asked what time my SRX would be ready and was told 4:00p.m.. I arrived back at herb chambers at 3:30, spoke with kevin barry and in steps Michael Pacheco, my sales consultant, who states my car is ready, he drives it to the front door and I immediately see spots all over the windows and notice some sort of swirly film on the hood, Michael points out the venture shield and then sdmits the car needs to return to service. I am now left to wonder if the simonize glass coat was done on the vehicle before the venture shield. finally, at 4:23p.m ,I"m on my way home. my first experience with the service dept. was my worst customer service experience , ever! Keep in mind this is for services I'm PAYING for!. to sum it upI felt because Jackie was off for the day, I didn't feel anyone was looking out for me. total frustration! More

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Very good experience! I purchased used CTS at a very fair, competitive price. Everyone I interacted with, Roberto, Jeff, Jackie, and especially Harold who walked me through I purchased used CTS at a very fair, competitive price. Everyone I interacted with, Roberto, Jeff, Jackie, and especially Harold who walked me through the paperwork, orientated me to the workings of the car, and who put the plates on my new car, all were friendly, courteous, knowledgeable, helpful, and no pressure. Everyone was patience and responsive to my many questions. I would recommend Herb Chambers Warwick to anyone. More

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