Jack Terrien | Page 4

Terrible experience Hi. I really have to express our disappointment last night with Jack. We had scheduled our appointment for a particular vehicle which had sold in t Hi. I really have to express our disappointment last night with Jack. We had scheduled our appointment for a particular vehicle which had sold in the morning- and I understand fist come first serve, but it would have been nice to be told it sold before we got there. And that you still wanted us to come up because you had similar vehicles in your lot --- something should have been said so we were aware before getting there. 2. The vehicle Jack had is test drive- the year bumper sensor was not in he hole where it should be- he said he would have it pushed back through - at his expense he said?? Really!! 3. When we got in the vehicle the low sensor light was on - I commented. He said he walked around the vehicle and all the tires looked fine - that the sensors come on in the cold-- sorry we have sensors on all of our current vehicles and they don't just come on in the cold- maybe because the tires fluctuate due to temps but then they need to be checked!! 4. When we got back I looked at the sticker-- Jack was right next to me- I saw the $31999. And was appalled! When we got inside he asked if he could write us up and I told him I wasn't spending that on that vehicle- then he decided to tell us there was a sale price. I brought up comparable vehicles to show him what we would offer and he went on and on about how the vehicle was certified--- I am sorry but your tech missed 2 major issues - the rear sensor and the low pressure-- certified doesn't mean anything when the job isn't done correctly! Jack also told us there is very little. Difference between 4wd and awd- we found out after leaving this is not the case!! He also asked us about financing and I told him we were working with a community first-- he said they won't want to hear that in the back- they don't like them he said! It was one of the worst experiences I have ever had. I told him to write an offer for $25000 and he refused- he said that he will be told to put us in a comparable vehicle for $25000-- sorry but that one had close to 50000 miles on it --- we left being very discourage by the whole process. It was truly a total waste of our time Lori Bedat-Smith More

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Great Buying Experience From start to finish, we were very satisfied with our Dorsch Ford Kia experience. Our salesman was extremely knowledgeable about the vehicles we were From start to finish, we were very satisfied with our Dorsch Ford Kia experience. Our salesman was extremely knowledgeable about the vehicles we were interested in, and carried himself in a very friendly, but professional manner. We didn't feel at all pressured to make our purchase and felt very comfortable asking any questions that we had. Financing was also a smooth process, with a friendly and knowledgeable sales manager. Thumbs up to Dorsch! More

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No pressure, complete honesty transaction. This dealer worked with me to get the best price for my trade-in. The salesman came as close to my desired total amount spent as is possible. The va This dealer worked with me to get the best price for my trade-in. The salesman came as close to my desired total amount spent as is possible. The various personnel involved with my purchase were all very knowledgeable and helpful. Everything they did made this a very comfortable and easy transaction. Thank You. More

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Good Experience Had a good sales experience with Dorsch. Started with Jack Terrien at the East Side location, and he was able to find us an Escape that fit our famil Had a good sales experience with Dorsch. Started with Jack Terrien at the East Side location, and he was able to find us an Escape that fit our families needs. Finished the sales process with Ryan and Mark at the West Side location and were very happy with the sales experience. They worked quickly to make sure that our questions and concerns were answered. They have a sales environment that is family friendly (Stuff to keep the kids occupied so Mom & Dad can buy a car!) More

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Love the new car dealership was great and so was the salesman. Will defienelty come back in a few years when this vehicle is payed off. Thanks for everything jack. salesman. Will defienelty come back in a few years when this vehicle is payed off. Thanks for everything jack. More

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Jack was very friendly and helpful. If he didn't know the answer, he quickly found someone that did. He made me feel very comfortable with the purchase of my first car! the answer, he quickly found someone that did. He made me feel very comfortable with the purchase of my first car! More

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I recently purchased a 2014 Mustang from Dorsch Ford Kia. I enjoyed a great experience at this dealership and found them to be competitively priced. The Salesman Jack Terrien was pleasant, very knowledgeable I enjoyed a great experience at this dealership and found them to be competitively priced. The Salesman Jack Terrien was pleasant, very knowledgeable and after the test drive i made my decision. Jack kept me informed about the location and delivery date of the car. The F & I Manager Cody Graf made the buying experience simple and stress free. The entire staff did a wonderful job of putting me at ease through the whole process. I will definitely recommend Dorsch Ford Kia to anybody in need of a vehicle in the future. More

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