JP Phillips
JP Phillips at Toyota of Des Moines
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JP Phillips | Page 2

General Manager

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.6
51 Reviews
4.6

51 Reviews

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51 Reviews of JP Phillips

April 07, 2024

Dealership Rating
Employee Rating

I hope someone send this to the owners of Toyota of Des Moines. My service adviser Justin should be moved to upper management so he can teach everyone else how to treat your customers. Justin is the best More

by ellynunezjr
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 08, 2024

Toyota of Des Moines responded

Justin shines at Toyota of Des Moines! Thank you for the feedback.

March 04, 2024

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Excellent dealership. Easiest car-buying experience I’ve ever had. Great group of people to work with; especially Ian, an experienced sales consultant who sold me the perf More

by Jody
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 04, 2024

Toyota of Des Moines responded

Thrilled you had the easiest car-buying experience ever! Thanks for recognizing Ian and J.P., we'll pass on your praise. Welcome to the Toyota family!

February 19, 2024

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When they were on Merle hay rd they were great. When they moved to the location they are at now they have completely gone to xxxx. In fact I’ve bought 3 cars from them in the last 15 years, and I More

by ScottUnderwood2019
Service Price Transparency
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Recommend Dealer
No
Feb 19, 2024

Toyota of Des Moines responded

Hi Scott, Thank you for taking the time to provide your feedback. We are sorry to hear that you feel our level of service as declined. We would like to hear more from you at your earliest convenience. Please contact our General Manager, JP Phillips.

December 09, 2023

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Service is always friendly, fast and convenient . Easy to schedule, also reminders are timely. Waiting lounge is a bonus, love that coffee too( especially for the early morning wait) More

by irina2isy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Wagner

Dec 12, 2023

Toyota of Des Moines responded

We appreciate you highlighting the friendliness, speed, and convenience of our service department! We strive to make scheduling and reminders easy, and we're glad our waiting lounge and coffee are a bonus for your early morning visits. We hope to continue to help with your vehicle needs in the future!

December 08, 2023

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it is probably one of the best run Dealerships in the United States by far. More

by TPINCKNE50322
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Recommend Dealer
Yes
Dec 12, 2023

Toyota of Des Moines responded

We are incredibly humbled and grateful for your kind words! Hearing that you consider us one of the best dealerships in the entire country is a huge compliment and motivates us to continue exceeding expectations. Thank you for choosing Toyota of Des Moines!

November 15, 2023

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Thank you Ian all around awesome salesman that make sure to provide excellent customer service and making the car buy process smooth and easy More

by GoBroncos!
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 16, 2023

Toyota of Des Moines responded

We strive to make every car buying experience as smooth and easy as possible, and we are so glad that Ian was able to achieve that for you. Thank you again for choosing Toyota of Des Moines to purchase your Toyota!

November 14, 2023

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Toyota Des Moines has an excellent sales staff and service the team are very good and have a customers first mentality. Their actions match their words in all my interactions. More

by Bryan P.
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Recommend Dealer
Yes
Nov 15, 2023

Toyota of Des Moines responded

Thank you for taking the time to review Toyota Des Moines. We are very proud of our excellent sales staff and service team, and we are glad to hear that you had such a positive experience with them. Visit us again in the future!

November 10, 2023

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Good customer service! ! Very professional and get the job done quickly. I’ve been coming here since 2006, bought 6 cars from them. More

by Carolyn Hill
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Recommend Dealer
Yes
Nov 13, 2023

Toyota of Des Moines responded

We greatly appreciate the detailed review, Carolyn! Thank you so much for taking the time to leave us wonderful feedback. It's great to hear that the team embodied our values. We aim to make each and every visit to Toyota of Des Moines an enjoyable one. That's why we work to ensure a great shopping experience. Again, thank you very much for your review, and we'll be looking forward to your next visit. Take care!

October 22, 2023

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They take great care of you there , great customer service , love the video coverage of service More

by COXCHRIS558
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Recommend Dealer
Yes
Oct 23, 2023

Toyota of Des Moines responded

We are happy to hear that you love our video coverage of the service. We believe that this is a great way to keep our customers informed about the work that is being done. Thank you for the 5-star review!

October 21, 2023

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Employee Rating

Professional. Courteous Helpful. Explained things clearly. Good coffee. All around good staff. Pleasant editing ares More

by JOSEPHBIBLEDRAMAS
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Recommend Dealer
Yes
Oct 23, 2023

Toyota of Des Moines responded

Thank you so much for your kind review! We are so glad to hear that you had a positive experience at Toyota of Des Moines. We hope to see you again for your service needs!

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