J.R. Rauth | Page 18

Great & excellent team on floor to help with your needs of desire car. We got Hyundai Palisade, really amazing car. Thank you all & Specially “Dan Clikeman”. of desire car. We got Hyundai Palisade, really amazing car. Thank you all & Specially “Dan Clikeman”. More

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Our first experience started off great but after test driving and twice explaining to the sales rep Alex that we we’re just starting our process and not ready to buy, he became what I could best describe driving and twice explaining to the sales rep Alex that we we’re just starting our process and not ready to buy, he became what I could best describe as aloof. After talking to the Genesis concierge we decided to give the dealership another chance because it is easily the closest dealer that sells Genesis. Our second visit was much better thanks to Darlene. She was prepared and listened. She was truly interested in helping us. We agreed on the vehicle we wanted to purchase but Darlene was clearly forced to try to sell additional protection on the vehicle that we didn’t want. Being in the insurance business I politely explained that I know the mark up on the product and did not want it and couldn’t understand why the sales manager was insistent that we include it. I was willing to pay the sticker price and couldn’t understand why they kept insisting. We finally got the dealership to remove the additional coverage and purchased the vehicle. The delivery process was smooth and the business manger, along with Darlene, did a great job on delivery. In our theee visits we spent a total of approximately 5 hours in the dealership and never met the sales manager who negotiated the price of the new car ($76,000 after tax and before trade-in) from an office behind glass. Made eye contact with him a couple of times but he never bothered to introduce himself or say thank you. More

by CZOTTER613 Verified Customer Verified Customer

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It was my first time buying from Boucher. Alex was my sales person, he was very good to explain things on the car, and in demand by others. Omar was my financial agent, who was very patient with all my q sales person, he was very good to explain things on the car, and in demand by others. Omar was my financial agent, who was very patient with all my questions. More

by SCHWERM Verified Customer Verified Customer

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I recently purchased a Hyundai Tucson from this dealership. I was pleased with the transaction and everyone I dealt with. Wade was very helpful in showing me all the features of the car and making dealership. I was pleased with the transaction and everyone I dealt with. Wade was very helpful in showing me all the features of the car and making sure I understood everything. I appreciate the atmosphere as it is not high pressure sales like some dealerships I have visited. More

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The team I worked with was amazing. Brought my daughter there to buy her first car on the same day. They were so considerate and helpful. they put my daughter at ease buying her first financed car. there to buy her first car on the same day. They were so considerate and helpful. they put my daughter at ease buying her first financed car. More

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Overall, experience was good. Ideally wanted to trade in my car, however offer for it was too low and I got 5x the amount at Carmax! It also seemed like there was some pressure to purchase the additional ve my car, however offer for it was too low and I got 5x the amount at Carmax! It also seemed like there was some pressure to purchase the additional vehicle protection package that the whole vibe was different after I declined. In the end, I got the car I wanted so I’m happy. More

by Fvco9348 Verified Customer Verified Customer

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Happy with my car...a little frustrated with the finance department but it was a new person from used cars filing in for a new cars sales rep. So he was unfamiliar with the hours of operation of my lender department but it was a new person from used cars filing in for a new cars sales rep. So he was unfamiliar with the hours of operation of my lender which resulted in me having to come to the dealership another day to finalize. But he worked hard to accommodate my schedule and otherwise was fantastic. More

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The sales staff were friendly and helpful in sending me a video of the car I was interested in and then arranging an appointment for test drive. video of the car I was interested in and then arranging an appointment for test drive. More

by MZRIDER Verified Customer Verified Customer

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