Ian Davis | Page 97

Personnel was excellent to work with. Through no fault of theirs, the issue with my NEW tundra was not rectified. I have a fuel gauge issue that is supposedly under investigation with Toy Through no fault of theirs, the issue with my NEW tundra was not rectified. I have a fuel gauge issue that is supposedly under investigation with Toyota, not at all pleased with the situation. If not fixed, I will have to replace the truck. My experience in the past has always been Toyota is an excellent and dependable company. This is very very disappointing. More

by jeffsieleman Verified Customer Verified Customer

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Helpful, understanding, informative. Highly recommend service department and Ian Davis. We were given honest and professional service. Highly recommend service department and Ian Davis. We were given honest and professional service. More

by Msale1953 Verified Customer Verified Customer

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I've brought my car to Ian for 20 years. He is always friendly, and I trust him. He is always friendly, and I trust him. More

by fstoeker1 Verified Customer Verified Customer

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Easy 5 star. Ian was great to work with and answered everything fully. The dealership was clean and easy to navigate. I will be back. ???? Ian was great to work with and answered everything fully. The dealership was clean and easy to navigate. I will be back. ???? More

by bmp.kawi Verified Customer Verified Customer

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Failed to provide appropriate support previously two times in concern about transmission while under extended warranty. Just paid $8300 for repair. I'll never buy another Toyota. No integrity. times in concern about transmission while under extended warranty. Just paid $8300 for repair. I'll never buy another Toyota. No integrity. More

by codyfirst Verified Customer Verified Customer

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Quick, professional Ian handled my issue very fast. I was dreading having to wait and I didn't have to. I was dreading having to wait and I didn't have to. More

by THENEWLANDS2003 Verified Customer Verified Customer

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Ian is the most reliable service manager! I can always count on Ian to help diagnose the problems and know what he says is true I can always count on Ian to help diagnose the problems and know what he says is true More

by JRAES06 Verified Customer Verified Customer

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I made a phone call to check up on the vehicle we had dropped off at 9 a.m. My phone call was made at approx 1 p.m. the lady that answered the phone was not pleasant and was rather rude. She told me Ian dropped off at 9 a.m. My phone call was made at approx 1 p.m. the lady that answered the phone was not pleasant and was rather rude. She told me Ian would call me back which he promptly did and Ian was just as rude if not worse than the lady who answered the phone. He had no update, I asked for an eta and he told me sometime before 4:30. I also work in customer service and i never treat my customers like that! More

by jen.smithautosvc Verified Customer Verified Customer

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I love that you guys have the text feature and status update. a lot of places don't do that at all which is helpful for younger generations with phone anxiety. Also liked how Ian explained everything bef update. a lot of places don't do that at all which is helpful for younger generations with phone anxiety. Also liked how Ian explained everything before I handed the keys over and I didn't feel like I was talked down to or tricked into purchasing additional/cosmetic services. I left telling my fiance I wanted to come back for future services. To be continued! More

by a.luong96 Verified Customer Verified Customer

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They were on time and polite. Very comfortable waiting area. Work completed quickly. Very satisfied. Very comfortable waiting area. Work completed quickly. Very satisfied. More

by BESSIETRUMAN Verified Customer Verified Customer

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