Ian Davis | Page 120

Honest and Professional Service Dept I brought in my FJ cruiser for what I thought was going to be a costly drivetrain problem. Turns out it was just a heat shroud that had fallen and was I brought in my FJ cruiser for what I thought was going to be a costly drivetrain problem. Turns out it was just a heat shroud that had fallen and was rattling along the drive shaft. At some places they may have taken advantage of you but they fixed it for a very fair price. The overall experience was professional and honest. Two thumbs up! More

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Best service one mechanic told me a part is bad must be replace it, I went to Toyota dealership in Grimes they fixed to me and not the part who the mechanic told m one mechanic told me a part is bad must be replace it, I went to Toyota dealership in Grimes they fixed to me and not the part who the mechanic told me and they don't charge me any except the diagnose . More

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Efficient!! The service team is fantastic. Greeted me politely, that might be a girl and provided excellent service. Service was complete in a very timely fashio The service team is fantastic. Greeted me politely, that might be a girl and provided excellent service. Service was complete in a very timely fashion. More

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Service and tires Two trips for service and new tires were both excellent and the time required was as expected or even shorter. The ride to work for service was excell Two trips for service and new tires were both excellent and the time required was as expected or even shorter. The ride to work for service was excellent and the driver was very pleasant. The ride home for new tires was enjoyable and the driver was very good. The ride back to dealership after getting new tires was long because we had a couple of stops to make and were all over the area but the driver handled it very well and apologized to those that had the long ride. More

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Car serviced and new tires put on. All the work was done swiftly and well as far as I can tell. We used the shuttle service which was great. Ian is always friendly and helpful and m All the work was done swiftly and well as far as I can tell. We used the shuttle service which was great. Ian is always friendly and helpful and makes our experience a good one. More

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Service I needed my GPS reset plus service check This was done quickly which we were pleased with as we did not have an appointment. Thank You. I needed my GPS reset plus service check This was done quickly which we were pleased with as we did not have an appointment. Thank You. More

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First time to buy from this dealership Sales rep, Faraz Assad, did good job and was able to find the 4 Runner I wanted. Service advisor, Ian Davis, who explained the vehicle operation whe Sales rep, Faraz Assad, did good job and was able to find the 4 Runner I wanted. Service advisor, Ian Davis, who explained the vehicle operation when I picked it up was very thorough and did an excellent job explaining it to me. My calls to Jason in the service/parts dept has been excellent. He is very customer service oriented. More

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Prompt service, friendly and helpful staff. Prompt service. Friendly and helpful staff. Check in was quick. Service rep talked with me about questions I had with tire slippage on wet roads. Prompt service. Friendly and helpful staff. Check in was quick. Service rep talked with me about questions I had with tire slippage on wet roads. More

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Great communication Toyota always makes the appointment process easy. The mechanic kept in constant contact with me. While this was a very very expensive repair, it was d Toyota always makes the appointment process easy. The mechanic kept in constant contact with me. While this was a very very expensive repair, it was done in a timely manner. More

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Brake work Needed brake work, called for appointment on Thursday, I scheduled it for the following Wednesday. On Friday my brakes were making a metal on metal so Needed brake work, called for appointment on Thursday, I scheduled it for the following Wednesday. On Friday my brakes were making a metal on metal sound, I wasn't going to make it until Wednesday. I called Travis and he told me to come right in. Had a loaner waiting for me and they took care of everything before 4pm the same day. Travis is my hero!! More

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