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85 Reviews of Heather Swanson
March 14, 2019
Not pleased. First off the green card mailed to me had the name Tom Stensrud with a hand written number that was illegible. I called what I thought it was and it First off the green card mailed to me had the name Tom Stensrud with a hand written number that was illegible. I called what I thought it was and it was wrong so I called the number on the orange card that was printed. I was told by Heather that I could bring my 2019 GMC Sierra in on Tuesday 3-12-19 and it would take half a day, she also wanted me to get my oil changed. I told her I have only 2,000 miles on the truck at this time. I asked if I could drop it off on Monday because I had the day off. She said yes. I lined up a ride with my son to pick me up and bring me home. When I pulled into the lot, I got out and was yelled at by an employee and said I could not park there. I was upset at the tone he used and being scolded by him. Anyway, my son came (made an extra trip for me and took me home to Lakeville. I was called a couple hours later and told that my truck was done???? My appointment wasn't until Tuesday. Now how do I get back and pick it up. I could have waited there or walked to a store instead of inconveniencing everyone else. I called my wife and she drove home from St Paul and brought me to the dealership to pick up my vehicle. I received from OnStar services that my tire pressures were low. When I got the truck home from the service department, they were still low. No one checked the air in the tires and I thought that maybe it would have been washed, but it wasn't. I am very displeased with the service. I don't feel appreciated as a customer, or that I am valued. Why wasn't a loaner vehicle provided? Why was the truck done in half the time stated and the day before it was scheduled. It was difficult to arrange rides from other people to get there and drop it off and to pick it up. More
by timrogotzke
Verified CustomerOther Employees Tagged: Tom Stensrud
Helpful 
March 09, 2019
Very satisfied. Always polite, respectful and keeps me informed. Feel confident with service personnel. Pricing appears reasonable. Have been satisfied with service Always polite, respectful and keeps me informed. Feel confident with service personnel. Pricing appears reasonable. Have been satisfied with service for both of our vehicles. More
by lbmaprm
Other Employees Tagged: Randy Rue
February 14, 2019
Oil change & parking assistance The services staff is friendly and got me the information I needed about our parking assistance. They call us when it was ready and it was done faster The services staff is friendly and got me the information I needed about our parking assistance. They call us when it was ready and it was done faster then I thought. More
by BARBNDICK
February 14, 2019
Indifferent serice at checkout Sales team is great I should have gone to Goodyear for the oil change I won't make that mistake again. Will only return for Warranty work. Sales team is great I should have gone to Goodyear for the oil change I won't make that mistake again. Will only return for Warranty work. More
by marty460
Other Employees Tagged: Sarah Kuhns
February 10, 2019
It was just fine It was fairly quick, I went in thinking I would be able to get my car back later that day, Ended up having to get a loaner. Everything turned out just It was fairly quick, I went in thinking I would be able to get my car back later that day, Ended up having to get a loaner. Everything turned out just fine. More
by kerrijo
Other Employees Tagged: Gary Gibson
January 31, 2019
Service was fast! First time for this new vehicle in for service; it was fast while I waited have no complaints with service so far after the purchase of new truck First time for this new vehicle in for service; it was fast while I waited have no complaints with service so far after the purchase of new truck More
by isomd
Other Employees Tagged: Connor Wickenhauser, Joel Mullett , Jim Earhart
January 30, 2019
Pleasant, short wait time Have been dealing here for many years, always satisfied with service and sales. Have pleasant waiting area and amenities such as water and sometimes Have been dealing here for many years, always satisfied with service and sales. Have pleasant waiting area and amenities such as water and sometimes rolls. More
by dhaugen
Other Employees Tagged: Jim Earhart
January 25, 2019
Consistently excellent service! From ongoing maintenance to collision and body work questions to new car options, the staff at Valley Buick GMC provides consistently responsive and v From ongoing maintenance to collision and body work questions to new car options, the staff at Valley Buick GMC provides consistently responsive and valued service. More
by museone
Other Employees Tagged: Connor Wickenhauser
January 22, 2019
Great Service The Staff is always ready to hear our needs and takes care of them completely. I appreciate a car wash each time I come in. Thanks Heather and G The Staff is always ready to hear our needs and takes care of them completely. I appreciate a car wash each time I come in. Thanks Heather and Gary More
by rogerswans
Other Employees Tagged: Gary Gibson
January 21, 2019
Heather was great Heather was very professional answered my questions and kept me informed.. What I really apprectiated was her honesty concerning my brakes. I had Heather was very professional answered my questions and kept me informed.. What I really apprectiated was her honesty concerning my brakes. I had 4 new tires from a tire store put on and they told me I needed new back brakes asap. Heather explained that my brakes would be good until they got to a certain number. I appreciated her explaining that to me. And most of all I didn' t need new brakes at this time... More
by JEANA1019
Other Employees Tagged: Gene Fritz, Tom Monson
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