Gil Otero | Page 19

Our third MB car from Flagship, fifth MB overall, and we ONLY will go to Flagship Lynnfield for our Mercedes cars. Ken Jillian is the utmost professional, Grace Cosco IS the reason we continue to return - s ONLY will go to Flagship Lynnfield for our Mercedes cars. Ken Jillian is the utmost professional, Grace Cosco IS the reason we continue to return - she takes care of EVERY detail, Gil searched high and low for the car we wanted and made the deal work...highly recommend their dealership! More

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Flagship Motorcars was very helpful, friendly, and patient. I can be tough to deal with and they were extremely patient and informative. My salesperson,Taissir Maliki demonstated tremendous patience patient. I can be tough to deal with and they were extremely patient and informative. My salesperson,Taissir Maliki demonstated tremendous patience when it came to answering all of my questions. He knew the product extemely well, he was very knowlegeable. He was fantastic when it came time to show me all of the wonderful features in the ML 350 that I bought. I would definitely recommend Taissir and Flagship Motors to anyone thinking of buying a Mercedes. I also found my experience with the Busines Manager-Gil Otero to be very positive and informative. Gil provided me with some very helpful information regarding financing the vehicle vs paying cash. He was also very knowledgeable. I would definitely recommend Flagship Motorcars. It was a very pleasant experience. More

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For me buying a car has always been stressful. I recently bought a vehicle at Flagship in Lynnfield and was pleasantly surprised; no stress at all. The negotiation was quick and painless. All of the staf bought a vehicle at Flagship in Lynnfield and was pleasantly surprised; no stress at all. The negotiation was quick and painless. All of the staff that I had contact with were professional and totally friendly. They explained the vehicle and the financing process and made sure I completely understood. They also were able to find the answer to my questions of sales tax and trade in relation to transfering registration from RI to Massachusetts. I have bought and owned a variey of cars over my many years and I must say, this was the most pleasant experience of all. More

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I had an outstanding experience with this dealer from start to finish. From the salesperson Nick being incredibly courteous and friendly, to the business manager Gil making the transaction smooth and str start to finish. From the salesperson Nick being incredibly courteous and friendly, to the business manager Gil making the transaction smooth and stress-free. I would recommend this dealer to friends and family without hesitation. More

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I had visited a number of dealerships last month in search of a new car. However, as soon as I shopped at Flagship Motorcars of Lynnfield, I knew my search was over. All of the staff were extremely hel search of a new car. However, as soon as I shopped at Flagship Motorcars of Lynnfield, I knew my search was over. All of the staff were extremely helpful. From the people I talked to on the phone, to both my sales associate (Nick) and Gil in finance. Their customer service was outstanding as my sales associate even came to pick me up the day my new vehicle was ready. When we returned to the dealership, he took extra time to show me around and point out where I would bring the car if it needed to be serviced. He was also extremely knowledgable about my car and taught me many of the features that I wouldn't have known without reading the manual. Just an all around great car purchasing experience. Thank you all! More

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Tai is very easy to work with and has called to check in on us a few times. The dealership is lucky to have him on their team. I was debating on whether or not to write about my experience as I do not on us a few times. The dealership is lucky to have him on their team. I was debating on whether or not to write about my experience as I do not want it to seem as if it was all negative however my overall experience was just OK. To start there was one mix up during the negotiation process of trading in my vehicle. This was at no fault of Tai’s. However it went from me knowing I was going to purchase my new vehicle right then and there versus needing additional time to think it over. I love my car but this just killed the experience for me all together. To add to the pressure the interest rate on a pre-owned vehicle at the time was running out at the end of the month and I was told it was the first time MB had offered such a low interest rate. However right now I am seeing the rate being offered at 3% lower than what I was locked into in February. Looks like I will be shopping for a new rate now. Additionally when it came time to have to register my car I was told I was not able to do this on my own and I had to pay $200 for a runner to do it for me the following day. I thought OK fine one less thing for me to have to do. However while I was signing the paperwork I was then asked to write out two blank checks for my car to be registered. I would imagine this is a bit unusual but they said their “check writing” person will not be in the following day so they needed the checks from me. I feel at that point I should have been able to register the vehicle myself as writing out blank checks is not something I was comfortable doing. I was told that this was company policy so basically I had no choice to write out the blank checks and pay $200 for a runner to do it. Once I picked up my vehicle I was contacted by a few different customer service reps by email and phone. When I tried to explain I had a question about a noise my car stereo was making the person I was speaking to told me she was not my “contact” customer service person and that I would need to call her when she was back in the office. OK fine, I did and that customer service rep said she was not my customer service person either. Needless to say I had made some calls, left some messages and have not heard back. My husband and I are fans of MB and plan to buy other MB vehicles in the future. I just hope we have a better experience next time we spend this kind of money on a car. More

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Went to this dealer for a used 2005 Nissan 350Z 35th Anniversary Edition. Checked around Cars.com and Autotrader.com and found Herb Chambers' Smart Price was fair so I didn't try to negotiate. They did Anniversary Edition. Checked around Cars.com and Autotrader.com and found Herb Chambers' Smart Price was fair so I didn't try to negotiate. They did deduct additional $400 from the Smart Price due to the "internet coupon". I never had to present the coupon as that would seem stupid. But overall the price was pretty fair, if not a steal. Worked with Tai on the sales. Since I didn't need to negotiate, the transaction was pretty smooth. Tai was courteous and friendly. Answered all my questions and hooked me up with the Sirius radio. After that I moved to the Finance department and worked with Gil. Gil was pretty courteous too, but could be pushy in selling the extended warranty. No biggie, all dealers are like that. Walked out of the dealership within couple hours (including test drive). Picked up the car 3 days later. I am enjoying my car and this car-buying expensive so I would recommend Flagship Motors. More

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We are very particular(fussy if you will} shoppers. All We are very particular(fussy if you will} shoppers. All employees named above were extremely patient & good natured with us as we went back and for We are very particular(fussy if you will} shoppers. All employees named above were extremely patient & good natured with us as we went back and forth for several days before buying a new Mercedes. No pressure was applied & every effort was given to put us in the car we were comfortable with. Could not be happier with the total experience. More

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Fantastic sales and service. I found the team at Herb Chambers to be very professional and helpful - everyone at the dealership was extremely courteous and friendly. This is my second experience with th Chambers to be very professional and helpful - everyone at the dealership was extremely courteous and friendly. This is my second experience with the Company - I have used Herb Chambers on several occassions for service (Somerville location) on a Mercedes I purchased in Dallas several years ago and now this purchase. I am very pleased with both experiences - I hope I can buy all my future cars from Stanley. If you value straightforward discussions and superior service, then Herb Chambers is the dealer for you. More

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We purchased a used Hummer H3 off the Herb Chambers Website with the intention of having it shipped abroad. As we live in the UK we put our full trust in the staff involved to ensure the vehicle was a Website with the intention of having it shipped abroad. As we live in the UK we put our full trust in the staff involved to ensure the vehicle was as described on the site. We could not be happier! More

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