Gary Sikes | Page 10

For some time, our family has been in the market for a safe, fuel-efficient, affordable SUV, and after reading numerous reviews, we were attracted to both the Toyota Highlander and the Subaru Outback. We safe, fuel-efficient, affordable SUV, and after reading numerous reviews, we were attracted to both the Toyota Highlander and the Subaru Outback. We had a terrific experience with a Toyota dealership and salesperson, so we were fairly certain that we’d go with the Highlander. But we decided to go to a Subaru dealership and check out the Outback before making our decision. At this first dealership, we learned a fair amount about the car and we liked it after driving it; however, the overall experience at that dealership, was nightmarish, or at best bizarre. The salesman started pressuring us only minutes after we’d driven a car. In discussing money and payment options, we felt that he was attempting to psychologically corner us. In a surreal scene straight out of comic books, we sat through a lengthy game of switcheroo from salesman to manager. By the end of the good cop/bad cop session, we were exhausted and incredulous at the way we'd been treated. When we left that first Subaru dealership, we started doubting whether we even wanted a Subaru! But we renewed our determination and decided to email several other dealerships in the Atlanta area, just to see what kind of response we’d get. From the beginning, one dealership, Subaru of Gwinnett, got our attention. The salesman who responded to our list of questions answered each one with directness and politeness—and with absolutely no pressure. We asked more questions. We got more straightforward, considerate answers. So we contacted the salesman, Gary Sikes, and had a good talk with him. We decided to go in for a visit and, again, Gary treated us well. He listened to everything we said and understood that we were exploring options. He made us feel comfortable about taking our time, answered every question we had, and explained various technical features of the car in clear layman’s terms. After learning about prices, we took a short break, went to lunch so we could discuss what we’d learned from Gary, and returned that afternoon to buy the Outback. Again, Gary took us through the paperwork with ease, introduced us to the great manager, Jennifer, and we had a completely pleasant experience . Now that we’re new Subaru owners, we’re like kids wanting to drive our beautiful car! Largely because of Gary Sikes’s great listening and his respectful, low-key, direct manner of talking about the cars he sells, we became comfortable and convinced we were making the best decision to go with a Subaru from Subaru of Gwinnett. We’re deeply grateful to Gary and will recommend him and Subaru of Gwinnett to our friends. More

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This was my first car buying experience and needless to say, I was nervous. I had been to many dealerships and driven countless cars trying to find the right one until I came here. Gary, Lance and John mad say, I was nervous. I had been to many dealerships and driven countless cars trying to find the right one until I came here. Gary, Lance and John made this process such a joy that I wished I had just come here in the first place. That would have made the whole process a lot more painless. Nothing but the highest of praised coming from the most cynical of people. When I am ready to buy another car, I will most assuredly come here first and save myself the hassle. More

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Both Jill and Gary are focused on providing the best service and sales possible. I recommended a friend to Gary and she purchased a new Outback and was very impressed with Gary's knowledge and abil service and sales possible. I recommended a friend to Gary and she purchased a new Outback and was very impressed with Gary's knowledge and ability to work with her in trying to find exactly the right vehicle. She had visited over 10 other varying dealerships and never received the attention given to her by Gary. I brought my own Subaru into the dealership for service and Jill provided her usual OUTSTANDING attention to detail in providing and satisfying all the needed service on my vehicle. I can't speak highly enough about both Jill and Gary and am so fortunate to have a dealership with the high quality of customer service presented at Subaru of Gwinnett. More

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Bought my WRX from Gary Sikes. This is the second Subaru that I have bought from him and the 3rd overall at SoG. Gary is very friendly and professional. He is a straight-shooter, does not give you want yo that I have bought from him and the 3rd overall at SoG. Gary is very friendly and professional. He is a straight-shooter, does not give you want you want to hear, he gives you the truth which is exactly what you want when buying a car. I would definitely continue to buy from Gary and SoG in the future if the need arises. More

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The sales took only 35 minutes, my husband said it was the easiest car he has ever bought. Gary was awesome! As far as your service staff, they are the best ever! Jill, Alyssa and Terry are always there the easiest car he has ever bought. Gary was awesome! As far as your service staff, they are the best ever! Jill, Alyssa and Terry are always there and helped me tremendously when I had a flat tire recently.....I love them! Thank you to Subaru! More

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Traded in my Forester for an Outback (got a call from Jennifer saying they were interested in my car and she could get me in something new for around the same payment. The deal worked out great and I am Jennifer saying they were interested in my car and she could get me in something new for around the same payment. The deal worked out great and I am, once again, a happy (now a repeat) customer. More

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After a less-than-positive experience at a local Chevrolet dealership, my wife and I came to Subaru of Gwinnett to check out a new Outback. We test drove a new model, chose the color and trim in wh Chevrolet dealership, my wife and I came to Subaru of Gwinnett to check out a new Outback. We test drove a new model, chose the color and trim in which we were most interested, then talked with our salesman Gary about price and interest rates. He was extremely straightforward with us, provided a price we were comfortable with, showed us our financing options clearly, and treated us with respect (all a refreshing change of pace from our experience earlier in the day at another dealership). All of the staff with whom we interacted were friendly, professional, and truly top-notch. It was far and away the best car-buying experience I have ever had. More

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I have purchased three cars from Subaru of Gwinnett and they have been great all three times. They have gone above and beyond on every transaction nomatter if it is sales or service. they have been great all three times. They have gone above and beyond on every transaction nomatter if it is sales or service. More

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My car buying experience was very easy. It really was as simple as test driving the car and then buying it. Even the wait was short. The trade-in process was also very easy and their first offer was very simple as test driving the car and then buying it. Even the wait was short. The trade-in process was also very easy and their first offer was very fair. My salesperson Gary is knowledgeable and very laid back, although I have to admin that I was already sold on the car. I would highly recommend Subaru Gwinnett. More

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This was by far the best experience we ever had with a car dealership. There wasn't any pressure to buy and no short timeframes for making a decision. Everyone was friendly, cooperative, honest and upfron car dealership. There wasn't any pressure to buy and no short timeframes for making a decision. Everyone was friendly, cooperative, honest and upfront. We are looking forward to doing business with you again! More

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