Erika Mena

Worst experience purchasing a car. Delivered a dirty, missing parts. Lost the title paperwork and it took 2 months to process. Wrote contract incorrectly so my personalized plates were Delivered a dirty, missing parts. Lost the title paperwork and it took 2 months to process. Wrote contract incorrectly so my personalized plates weren't transfered to my new vehicle. Literally like this was the first car they had ever sold. Absolute failure from sales to the management to finance. Please, go anywhere else to buy your vehicle. More

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The Bait & Switch and the 3strike your our rule 5/28/16 This would be third time and most likely the last time I attempt to service or much less purchase/lease a vehicle at the RickCase Honda locat 5/28/16 This would be third time and most likely the last time I attempt to service or much less purchase/lease a vehicle at the RickCase Honda located in Weston Fl. What’s supposed to be an exciting and fun experience (ironically why they like to play loud music at the dealer to get the customers into the fun- rhythm of buying) was simply horrendous and disappointing to say the least. With the type of experiences I’ve had in the past from visiting RickCase Honda in Weston, one can easily be traumatized as a result of everything I have been up against which ultimately leads me to share my awful experiences at this dealership and spread the word to my families and friends ..or to anyone that wants to know in order to warn them so they don’t go through the same painful experiences I went through themselves. What should of been a happy and fun buying experience has been tainted and replaced with distrust, greed and above all unwelcoming. It’s these experiences why people who are looking to purchase a vehicle rather buy it from a private party or get approved from their own bank and get financed that way because of the stigma that dealerships always try to rip you off. The historical conception and the feeling why consumers dread buying from a dealer, will live long until people there begging to demonstrating compassion to their customers, respect them, are honest with them and never allow the pursuit of money be the drive to harm another human being. I remember back in May of 2016 the first time I leased a vehicle there was a nightmare. My experienced went as follows. The sales manager who approves the sale Mr. Yosuan Martinez boldly lied to my face by telling me I would have a monthly installments of $XXX amount, if If my credit met the criteria and If I had a credit score of XXX. Before running my credit we had shaken hands with, if I had a credit of XXX I would walk out paying $XXX per month out the door. During the negotiations Mr. Yosuan Martinez consistently was putting pressure to allow him to run my credit in order to give me the offer we spoke of. But, In truth I knew this is not needed at first to get an understanding what would be my monthly installments. I supposed he was just itching and hoping to find something negative on my credit report in order to come back with a higher monthly payments. Initially this is the reason why I did not want to not run my credit until I had an offer that worked for my budget first. When we both finally agreed what my monthly payments was going to be $XXX, I allowed him to run my credit and behold my credit was better than anticipated. The bait and switch: When he couldn’t honor his word after having already shaken hands with me on a deal, it became obvious he was bluffing and misleading from the start and only wanted to run my credit to give me a totally different offer and put a hard pull on my credit making things harder for a customer to go somewhere else. Everyone knows running your credit multiple times in different locations has an effect on your score. As a result, this corners the customer to stay where they are and make the deal with them instead of elsewhere. It’s a valid and provable point there was never any intent to offer me what was agreed upon before running my credit much less after. I suppose this is a tactic at this dealership in other words lying to customers face but it back fired when he found nothing wrong with my credit history or credit score. It was in fact better than what was discussed. Mr. Martinez then sent back Vinny (salesman) to tell me that my monthly payments was going to be higher than the amount Mr. Yosuan Martinez and I shook hands for. At this point I was FURIOUS!! hence requested to speak to someone above him so Vinny (salesman) brought me his GM (General Manager) Ruben. After I had explained everything to him of what had transpired to make a long story short after Ruben investigated everything he boldly told me “Look, I don’t know what was said and what wasn’t because I wasn’t there (At this point he’s covering for his employee although Vinny was a witness to all this) but the best we can come up with is $XXX which was the higher amount Mr. Yosuan Martinez had already given me and not was was agreed upon before running my credit. I thought to myself, Is this shark tank ? and I’m swimming in a pool of sharks. Shaking my head. Good thing I recorded the entire conversation as proof this truly took place as I described it on here. This is why dealerships have a reputation of ripping off hard working citizens because the employees at the dealership are out right liars, deceitful, and dishonest. My original intent to recording the entire process was that I didn’t want to forget anything so I would have something to fall back on Incase I had to remember something important in the entire transaction. But, never did I thought i was bait much less fall prey to sharks doing what they do best. I never intended to raise this to corporate but because there is a standard of doing business that continues at this dealership I believe Mr.Case and Ms.Case should be made aware of. This behavior is completely unacceptable and no one should have any authority to lie to a consumer because it’s more profitable to lie and deceive a customers just to make a sale that they benefit from. When someone misleads, lies or makes a mistake, management should of taken ownership of the situation and not send someone else to cover up for someone else wrong doing. When this behavior goes unchecked and just swept under the rug, it then continues harming others to come..Hence here I am telling you my story. This is a horrible way of doing business with the very folks (the consumers) that at dealership very much depends on to propagate their goods or services. Without the three main factors in the economic state, A) the employee who sells labor to the employer for income B) the employer sells its production services and services to the consumer for income C) And the existence of a having the consumer to buy their products and services..only then can the cyclical of consumption can continue hence keep the dealership lights on. After I gave all the facts to the general manager (Mr.Ruben), I pointed to the sales Rep Vinny who was a witness since he was present within the entire conversation between Mr.Martinez and I regarding him telling me my monthly payments will be $XXX if my credit was XXX.. Vinny, then confirmed that everything I was saying was true to his GM. Despite everything that was done to me both Sales managers (Mr Ruben & Mr Martinez) stood firm and never demonstrated any empathy or remorse of what had been done to me. They just kept it business as usual. I was very concerned about the monthly payments and them running my credit unnecessarily because credit is everything when buying or leasing a car. Therefore, before I had Mr.Martinez run my credit I made it clear to him that I didn’t want to run my credit until I knew the numbers worked for me first. I continued to express I wanted to know if the 2016 accord worked within my budget and only after I knew what my monthly payments would be I would run my credit once we knew if I can afford the payment or not. Nevertheless, he the pulled the bait and switch game and retracted his final offer that I had accepted. I just had to fulfill the credit score that he wanted which then came back better than was anticipated and then he pulled back on everything that was agreed upon. By this point I felt cheated and exhausted from all the amount of time and energy I spent there so felt obligated to take the vehicle since my credit had already been affected. I suppose this was the psychological game all along... You Exhaust the customer, give them false expectations, pull their credit to affect the score and then do the bait and switch. Once they feel they have no options and are cornered, they’ll have no more energy to continue to elsewhere and they will eventually give in. 2nd Experience. Strike 2 Sometime in late 2017 the new accord models comes out so I began shopping to upgrade my 2016 accord and get into another newer safer Honda since RickCase advertised their upgrade program frequently on tv. So I went back to Rick Case hoping to negotiate a deal but they didn’t want to work with me because they wanted to play the whole non transparent -and hide all the facts, “Run my Credit First” game again and give you high numbers later. Because of the horrible leasing experience I had at RickCase Honda before in Weston were upper management/employees tend to come shake your hand at first to lock in a deal and pretend you are in a friendly professional environment but then lie to their teeth and send other employees to cover their tracks to retract on everything they had already said... I just ended going to another dealership. Since my experience RickCase Honda in Weston had already left a bad taste in my mouth, to save time and agony, I ended going somewhere else were I negotiated an entire deal via text message after connecting with a sales rep over at Del Ray Honda before them pulling my credit. We negotiated back and forth for a bit which is the norm in these transactions and gave Del Ray Honda employees the same exact information I had also given to RickCase employees and by the time I drove from Miami to Delray Honda it was the same exact numbers that we agreed upon via text. The entire process was pleasant, smooth and seamless like the way it should be so I drove off with a new 2018 accord sport 1.5L. 3rd Experience. Strike 3 Fast forward time on 4/15/19 I get approached by a sales agent while I’m servicing my vehicle at RickCase Honda in Weston and gives me the whole sales pitch. At this point I’m willing to entertain their whole idea of getting into a “Newer safer and improved 2019 Accord 2.0 because I was in a 2018 sport 1.5l. Once we sat back at the office after test driving the new vehicle, I asked the sales rep to provide me with an idea how much would the vehicle cost me and what my monthly installments would be?. It didn’t take long into the conversation between the sales rep and I, when the whole flash black of my previous experiences with dealing with RickCase employees came like a slap in the face reminding me why I walked out last time that I visited this dealership. Not to mention adding more bad blood from all the bad experiences I had with them in the past. Sales rep responded: They first need to run your credit to come up with the numbers to get an idea on some pricing. At this point I went on the defensive and refused to entertain the idea (especially when I once deceived before) I was not going to allow them run my credit at this point. So told him, “look running my credit at this point of the process is premature and is not an option at all right now in the process.” Note: I never disclosed to any of them my past experiences with this dealer because I was giving them the benefit of the doubt since they were different employees that I was working with. So I decided to give them a chance to continue to work out a deal with them. I also considered that maybe the sales rep was just following the standard protocol in this dealership to tell their prospects they have to run a credit to give them basic information. After all, he had already informed me he’s only been working for RickCase Honda in Weston for only a couple of months. I continue to explained to him that before they run my credit I first need to know what the cost of the vehicle was and how the cost is spread out in monthly payments. I also mentioned for us to first initially talk about the basics and then if I accept the offer we will run my credit to get the approval. The sales rep then walks back to his sales manager Mr.Akeem and his manager told him to tell me he can’t give me numbers not knowing what my credit is. At this point I knew I was being mislead from the start. I knew this was false statement because just to know what the cost of a vehicle is and the payments spread out without any negotiations you don’t need to run a credit. I also had proof in text and showed the sales rep how I was able to negotiate the cost of my current 2018 accord with Del Ray Honda and finalized a deal with them via text before running my credit. I continue to make valid and rational points to the sales rep and explain to him why would I run my credit when I don’t even know the cost of the 2019 2.0 accord sport was. BeyI truly did not know. Even though we test drove it the vehicle, I never saw the sticker price since I was too eager to drive it after spending a long time walking their parking lot finding a vehicle that wasn’t even the color I wanted. For as much as I knew, the cost may have been $40k, $50k and what point will it serve to run a credit on a vehicle I can’t budget to when the starting price is outside the margin in what I’m looking to pay. So, to save time and the whole back and forth I then asked him if I could speak to his manager Mr.Akeem. The sales rep then came back to tell me that Mr.Akeem was busy on an account even though no one was there when I initially requested to see him. I knew this because I had him in direct sight of me. It was appalling to me how he couldn’t give me the courtesy to speak to him or at least send back saying to give him X amount of minutes so he can then make himself available to see me and hear me. He simply brushed me off and completely ignored my request and continue to tell the salesman he needed to run my credit first. What a horrible way of introducing himself to me as a manager. This small detail how the manager addressed me and my concerns gave me an inside scoop whom I was dealing with and the kind of experience I would have if I do business here. My conclusion of my overall experience and why I don’t see myself working with them again has shown itself with everything I said above and will continued to paint a much better picture below. The truth about the standard of practice at RickCase Honda is solely based on my past and my most recent experience with management here. More facts: The moment Mr.Akeem declined and refused to see me upon my request unless my credit was ran was preposterous and only demonstrates the perfect example just how they make you feel as a their customer: They make you feel unworthy of their time by refusing to speak to you when you don’t submit to their hidden agendas. They have an issue being transparent to their customers here. Let it be told that all the sales managers that I have dealt with, their ego’s are to the roof. I suppose they feel this way because they are the gatekeepers in any deal. Therefore, they feel can treat people how they see fit. This is completely unacceptable and unfair to the customer. Nonetheless, no one ever said sharks in the sales car business are humble individuals. Right ? SMH Any potential or non potential prospect should always be addressed with courtesy and respect in every part of a business or transaction. Customer courtesy or satisfaction should be a priority in any company but not here obviously. When I noticed Mr.Akeem a sales manager couldn’t give me the courtesy to even speak to him, I just stood up and told the salesman with respect never mind and decided to start walking away. -After all, I wasn’t going to fall in their trap again by them trying to manipulate the entire process by being non transparent with me and withholding basic information that all customers have the right to before running a credit check. Their process is ludicrous. At this point the sales rep just told me that as part of protocol just to allow his manager to say good bye. So I went along with him to his office and by this time he had another employee there sitting with him. Note: Ironic, I’m leaving, so they now has time to speak to me? smh There was no formal introduction at all in his behalf when I walked in showing lack of appreciation of wanting to close a deal with them and from the start he went straight to the point to ask me how could I helped you? with a confused frown on his faced even though he knew whom I was and after I had given him all my current information including the last 4 of my social security number in an initial application they made me fill out. So, I simply went straight to the point at this time and told him I was simply walking off because i couldn’t receive any information as to what the cost of vehicle was going to be and what the monthly payments would be for the vehicle I sent Mr (salesman) to ask you about. He then pursue to say he can’t give me any numbers until he can run my credit to see what I qualified for. Again, he continued to respond with misleading and erroneous information why he couldn’t give me an idea what the numbers would look like. By this time I thought it was the right time to inform Mr.Akeem he didn’t needed to run my credit to answer my basic questions. Because this was a request were he can simply provide me some hypothetical scenarios using hypothetical numbers at first and that I would also provide him all the facts regarding my credit history and credit score using the information directly pulled from the credit bureau themselves since I had a subscription with them that shows the status of my credit currently. He simply just didn’t want to be bother to work with me as you will see below. By the way, Im not referring using credit karma here. It was info directly from the credit bureaus. I continue to explained to Mr.Akeem I would not mind logging into my account from the credit bureaus to show him everything I have there so he can then map out scenarios of what the cost and my monthly payments would be and if the numbers he provides look like I would be able to maintain, I would allow him to run my credit at that point and sign today. I assured him he wasn’t wasting his time much less mines and that I was ready to make a deal today. But, because I wasn’t within his “Compliance” by not submitting to his agenda and doesn’t conforms how he usually runs business there, he refused to help me as customers by refraining to give me the details. Let me remind you, this is not the first time they demonstrate this type of behavior with me. As a consumer I believe it’s fair and rational to want to understand and be provided with any or all information necessary to make an informed and educated decision. Withholding any information from the customers is simply misleading them because he or she could have made a difference decision if he or she would of had all the facts at the moment of the request. Only when all the facts has been laid on the table and are truthful can a customer / consumer make a conscious choice and then allow them to decide if they are willing to pull the trigger in any transaction including but not limited to withholding or giving their personal information about his or her credit. Until he or she is ready and is comfortable with the facts given to them, they will make their own assessment wether or not go forward with the credit check. No one must be forced to comply first in this part of the process without first given them what they need first. I suppose Mr.Akeem felt I was steering him in a direction where he wasn’t in control anymore because I declined to his demands. I was first simply requesting for my questions to be answer. But because I wasn’t in compliance to follow his method of doing things, which is to run my credit first, this where this managers ego came out by responding so you think that’s how this works? “That I can simply put information into the system and come up with number like that”? -with a subtle smirk on his face. In other words, he was trying to tell me he felt I was telling him how to do his job. When in fact I was only simply trying to do my job by collecting the facts first to make an informed and educated decision before I ran my credit. He then continued to show his arrogance in all of this and to make matters worse. You would think he would put a little bit of effort to help a customer who is ready to buy or lease and provide me any information needed to make a decision that day, he instead went on to give me another irrelevant and erroneous reason why he wasn’t going to provide me the information I was requesting ... meaning because the bank have a way of doing things so does he. So he went on to asked me: have ever purchase a home? and if so, did they not run your credit first before they gave you your monthly payments? I responded they gave me all the facts first of what they needed from me and to expect. They set a realistic expectation for me and they showed me a list of homes the bank had available under their umbrella and the cost of them and then mapped out scenarios and even have me the courtesy to hear me out and allowed me to provide them the info that I had and then it was up to me to pull the trigger. So I told him his question was irrelevant at this point and the experience was completely different including way more friendly too. He failed to make his point. I also brought it to his attention and tried to show him on my phone a long and lengthy message via text of whom and where I had gotten my current 2018 accord from without running a credit check. He refused to even see it. It didn’t matter to him that I can get basic information of cost and monthly payments before running my credit. He wanted to do things his way and his way only. Forget what the customer needs, that’s irrelevant here. At this point, I never saw him genuinely wanting to be an ambassador of RickCase Honda by showing at least interest in making a deal or at least the courtesy to offer me his undivided attention. We spoke for approximately 5-10min never even offering to sit down. I stood all this time because subconsciously he never wanted to make a deal anyways. I supposed it always rains money in here that they are selective who they choose from help out. He wanted to run the business there as he owned the place. So, because i was dealing with an individual who lacked people skills, customer service skills. The fact that he was just simply unkind, non courteous, not to mentioned I felt rushed out because he never bothered to give me any info nor see what I had to provide.. I knew I had wasted my time and effort when I entertained the whole idea of giving them another chance to do business with them. It wasn’t until I received a survey of my experience there of my last visit that I decided to to let Mr.Case and Ms.Case know about what’s going in there place of business. I hope this sheds light on what takes place inside this dealership and things improve because if it happened to me in multiple occasions, then it’s happening all the times and they are loosing business with these kind of behaviors. More

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The BEST EXPERIENCE This is my second purchase from Rick Case AND with the SAME salesman Shaher! Just as the first time, the experience was awesome once again!! This is my second purchase from Rick Case AND with the SAME salesman Shaher! Just as the first time, the experience was awesome once again!! More

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Excellent Service at Rick Case Honda/Davie All I can say is, I’ve never had as pleasant time at a dealership before. As soon as my wife and myself walked in Frank Parlante approached us and ask All I can say is, I’ve never had as pleasant time at a dealership before. As soon as my wife and myself walked in Frank Parlante approached us and asked us if we needed help! Frank was awesome, showing us the car and how everything worked. He also helped us through the buying process. Then we moved on to Roger Maitland. I don’t have enough words to say how helpful and pleasant he was. The greatest salesman I’ve encountered since buying cars. Then we ended with Erika who was also awesome. My wife and myself are Rick Case Lifers forever. If I didn’t have a job already I would want to work for Rick Case. The whole environment there is beautiful. More

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My new crv This is not my first purchase at this dealership It won't be my last either Can't say enough about everyone that works there On a 1 to 10 scale I This is not my first purchase at this dealership It won't be my last either Can't say enough about everyone that works there On a 1 to 10 scale I have to give them a Ten The finance part of the sale was great Couldn't be happier Great place to buy a car More

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Excellent Everyone was helpful. I felt comfortable with each and every sales person. If I had an inquires about my vehicle there was someone there to help. Everyone was helpful. I felt comfortable with each and every sales person. If I had an inquires about my vehicle there was someone there to help. More

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Wade bell is exceptional I think wade bell in service is understanding, informative and is always there when I need his help. Also he treats me with respect. And has helped me I think wade bell in service is understanding, informative and is always there when I need his help. Also he treats me with respect. And has helped me with all of my vehicles I’ve purchased 5 cars at rick car. More

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Patient and compassionate salesman and staff No pushy salesman and great finance department and large variety of cars for your budget. I would recommend all my fellow workers, tenants, friends an No pushy salesman and great finance department and large variety of cars for your budget. I would recommend all my fellow workers, tenants, friends and relatives to Rick Case. I found this dealership better than AutoNation. More

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Great experience Very professional overall great experience - my sales person was very knowledgable and understanding of my concerns - finance was handled in a very pr Very professional overall great experience - my sales person was very knowledgable and understanding of my concerns - finance was handled in a very professional manner - overall great More

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Excellent services Sales Representative "Rafael Davila" and Finance executive " Erika Mena" both very professional and helpful. Great experience. This is the third vehi Sales Representative "Rafael Davila" and Finance executive " Erika Mena" both very professional and helpful. Great experience. This is the third vehicle I buy at Rick Case Honda, and All three purchase i had been assisted per Rafael Davila, he is great person , I am very satisfied with his assistance. More

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