Eric Yngve | Page 14

Efficient The Boch Toyota staff was honest, patient, and very helpful with this process. The sale associate that closed my deal, Richy Thenor, as well as the Ma The Boch Toyota staff was honest, patient, and very helpful with this process. The sale associate that closed my deal, Richy Thenor, as well as the Manager, Eric Engyve, gave me helpful advice and made me feel confident in the decision I made. More

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Good advice The Boch team was great to work with. The sales managers Eric (maybe has the whitest teeth I've ever seen) and Jason were very helpful with helping ma The Boch team was great to work with. The sales managers Eric (maybe has the whitest teeth I've ever seen) and Jason were very helpful with helping make the right decision for my family instead of just trying to put me in a car I didn't want. I would definitely recommend any of my friends and family to go there. More

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So happy with my new (used) car !!! Thank you so much Boch Toyota and Eric for all of your help. I am now driving a beautiful certified pre-owned highlander that I never thought I could Thank you so much Boch Toyota and Eric for all of your help. I am now driving a beautiful certified pre-owned highlander that I never thought I could fit into my budget. Highly recommend Boch Toyota if you are in the market for a certified Toyota !!! More

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everyone was very nice Boch Toyota is definitely a busy place , but I felt everyone there that I dealt with was very nice , especially Eric Y ( the manager ) . It was on Sat Boch Toyota is definitely a busy place , but I felt everyone there that I dealt with was very nice , especially Eric Y ( the manager ) . It was on Saturday which is a peak time , I meet him and he was really about finding about what I wanted . It took a couple of minutes but he found me a gentleman who has been there many years , Ron. Ron more knowledge of small details that I felt I missed in the past when I got my vehicles .. Long story short , I am happy with my experience . More

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Best car buying experience! I typically lease/purchase vehicles every 2-3 years. The inventory at Boch Toyota truly stands out from the rest. I wish I found this dealership earl I typically lease/purchase vehicles every 2-3 years. The inventory at Boch Toyota truly stands out from the rest. I wish I found this dealership earlier! A sales person named Eric greeted us right away, listened to us and found the exact make & model we were looking for. He made the whole car buying process extremely swift and painless Their prices are great and Eric really ensured we had a great experience from beginning to end. I would highly recommend Eric & Boch Toyota of Norwood to anyone looking for a new/used car. I will continue going to Boch as long as I am buying cars! More

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Good experience with Boch We were dreading the prospect of buying a new car, with it being our first time shopping as a family. Thankfully, we worked with Eric who made the pr We were dreading the prospect of buying a new car, with it being our first time shopping as a family. Thankfully, we worked with Eric who made the process as easy as he could. He was friendly and accommodating and made us feel valued even on a busy day. I don't know if we could have gotten a better deal elsewhere if we had kept looking, but after speaking with him, we felt confident we did the best we could. Would definitely recommend working with Eric to anyone who finds themselves at Boch. More

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What a joyride First time at Boch Toyota Norwood. What a great experience and excellent people skills from sales and business managers, sales personnel, financial m First time at Boch Toyota Norwood. What a great experience and excellent people skills from sales and business managers, sales personnel, financial manager to service personnel. Nice job people! More

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Your value is ZERO after signing purchase and sale. I decided to purchase the new RAV4 on Monday 02/15/2016 and added in the leather. I put 7000USD down payment and financed the rest. All the needed d I decided to purchase the new RAV4 on Monday 02/15/2016 and added in the leather. I put 7000USD down payment and financed the rest. All the needed document were done and I wanted to pick up the car on Saturday 2/20. On Wednesday, I didn't hear any update about my car at all, I contacted the dealer and was told that I needed to add this new car to my insurance policy first and then called them back. On Thursday, I called back with the done status on insurance and was told that I had to come back to dealer to resign the leather installed paperwork. I did sign that paperwork when I purchased the car. But later, saleman told me that he would have my car ready on Saturday. On Saturday morning, I left the message for the saleman to let me know when my car would be ready so that I could come and picked up. I haven't head from him until 6PM, then I called him again. This time, I heard from a group of people (different voices) on the back ground said that they wouldn't deliver the car until I signed the paperwork. Later on, my saleman came over and explained to me that Financial guy did make a mistake on my financing. He didn't included the leather option into the cost of the deal. Because of that I needed to come back and re-signed all paperworks. THIS IS THEIR FAULT and they made me following up with them many times to make sure I would take the car on time(Saturday)? They should honestly tell me right away when they found out their mistake rather then They just told me to come back and sing Leather Installed paperwork. So fed up with the way they work post purchase, on Sunday 02/21/2016, I canceled the deal. They said that they would refund my down payment in 2 seperate times, the first one will be 5705USD right away, and the second one is 1295USD when they sold the car (cost of the leather). Until now, 03/29/2016, more than a month, I haven't received any refund amount from this BOCH dealer. The deal was canceled by themselves when they found out their mistake but they didn't tell me. In addition, they didn't canceled the financing from the bank until I received the letter from the bank asking to pay monthly payment 2 weeks later. They cleared it after I contact them. Almost a week ago, I contacted the Boch general manager Tim by phone and told him about my case. One of the sale mangers called me right back and told me that they will refund my money right away. Today 03/29/2016, almost a week passed, there isn't any amount credit back into my credit card. Need some peace, stay away. More

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Effortless success My wife and I had an excellent experience at Boch Toyota in Norwood. We made an appointment ahead of time and when we arrived we were pleasantly gree My wife and I had an excellent experience at Boch Toyota in Norwood. We made an appointment ahead of time and when we arrived we were pleasantly greeted by a sales associate within a couple minutes and were handed off to another sales associate named Larry. He was very helpful in showing us the car that we came in to see and promptly gave us a test drive. Along the way we met Eric Yngve, Larry's sales manager, who could not have been more friendly and engaging. We both felt like he understood our needs completely. Whenever we asked to see different payment options, he was right on top of it and printed out a sheet each time we requested a change. It was so easy to go through and pick the right down-payment and financing term length! He was especially helpful when I noticed a couple minor scratches on the car and he had them taken care of with no issue, he made it feel like it was a breeze! He came through big time and when we came to pick up the car the next weekend. The car looked great and I could barely notice the scratches. We also had come up with out an appointment that day and he had the keys in our hands within the next 10 minutes after arriving! We had been to many other dealerships where we felt pushed around and Eric made our experience feel completely the opposite, he listened to our needs and met them quickly making us feel very relaxed. We could not have had a more enjoyable and comforting experience with Eric and Boch Toyota. If we ever plan to get another Toyota, we will definitely be going back! More

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Tried to add $2500 to price of car when signing deal This place is an absolute joke of a company. I test drove a car and everything was fine so i moved forward with purchasing it. When i negotiated a pic This place is an absolute joke of a company. I test drove a car and everything was fine so i moved forward with purchasing it. When i negotiated a pick up time everything seemed fine, went to pick the car up and it "wasn't ready for me" so i had to wait another week to get the car. It wasn't that the car wasn't ready that aggravated me it was the lack of communication, i was told that i would be ready to pick up. And then when signing the paperwork for the car they tried to sneakily add $2500 worth of their "warranty" to the price without telling me about it; clearly hoping id sign the document without looking at the paperwork. Once i finally got the car the fuse box cover was missing. i was told it would be replaced. I drove the car away and the plastic fog light cover fell off on the highway. Its been a month and I'm still waiting for my replacement parts. More

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