Ellis Adams | Page 3

This is how it should work! This is my new favorite Ford dealer! Alan was excellet when it came to helping me get my vehicle repaired under warranty. They were fast, friendly, an This is my new favorite Ford dealer! Alan was excellet when it came to helping me get my vehicle repaired under warranty. They were fast, friendly, and thurough! I have every confidence that when I leave my vehicle will be good as new, and that if for some reason it's not, they'll take care of whatever may come next. Ellis has assembled a great crew. These guys don't know it but I'm a customer service consultant by trade, and is what customer service is supposed to look like! For that, they get all the stars. More

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Went for an Oil Change and got a wrecked Truck Took my F350 Dually in pristine condition to Parks Ford of Wesley Chapel for an oil change and sun visor replacement and ended up with a wrecked truck Took my F350 Dually in pristine condition to Parks Ford of Wesley Chapel for an oil change and sun visor replacement and ended up with a wrecked truck. Not only was I out a truck but also had to cancel some vacation plans, because I was unable to to pull my RV. The service manager offered an insulting $250.00, a not comparable rental car, and a not very heartfelt “I am Sorry.” They felt like they were doing me a favor, by fixing my truck. Stay away from Parks Ford of Wesley Chapel this was their 3rd strike with me. More

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Train Wreck So the dealership installs an after market clutch. Never said anything about voiding the warranty. Transmission is missing in third gear. They char So the dealership installs an after market clutch. Never said anything about voiding the warranty. Transmission is missing in third gear. They charge 640 dollars to "troubleshoot" the problem they created. Then they want 5300 dollars to repair the car. BTW the parts were 400 dollars so they wanted 4900 dollars for labor with technicians who have had no formal training unlike their ads say. Never ever buy a car from there. More

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The Happy Voices, Faces and Service Happy Voices? YES! CAll and speak to Donna for a bit. She is so pleasant her voice smiles through the phone and she is eager to do whatever she can Happy Voices? YES! CAll and speak to Donna for a bit. She is so pleasant her voice smiles through the phone and she is eager to do whatever she can for a customer. Donna is inviting and welcoming in every way. Glad I met her face to face and she was just as pleasant and smiling! Then came Will. God bless him as he did his homework! Will is in service dept. As I opened the door to go in, Will popped out to me and welcomed me by name accompanied by a smile! A+ Will! He also was very good to follow through on my vehicle as it was being serviced and update me with facts. Now, I have to add Ellis! Ellis is the Parts and Service Director. Normally at that position in the company a director might be like the Great and Powerful Oz hiding behind the curtain but not Ellis! He runs an open door shop and was very happy to speak with me several times. The customer is his priority as well as his staff. For everyone I met there to be so pleasant and happy, I know it flows from the top down. I also want to give kudos that your sales people can take turns in this heat to not be outside all day. That shows how your company respects those working for you. Ellis, thank you for everything and for a fantastic group of service men and women. While I was in the waiting room, Donna offered snack and drinks to me which was very nice and appreciated. She was willing to do anything for the customers. THEN, there is Jamil!! As I was heading out to my car, Jamil came to open the door for me, take my keys and bag and help me to my vehicle, opened the door for me and I was very impressed with his politeness. Jamil, never lose that quality because it is a gem for men to have now adays. What woman or customer would not appreciate your smile and polite ways. Thank you. Oh, this dealership washed the outside of my car after service was complete! I'd say that's a lot to be thankful for today. One of my personal sayings is that it is nice to be nice. It is certainly nice at this dealership. God bless all of you there and thank you so very much for your kindness. blessings... OH! Paul Stokes! Paul is in the finance dept and was willing to take time out of his day to help me do research after I purchased my vehicle from another owner. Paul rocks and knows his busniess. PAul, thank you again so much. You are the best! More

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They really take care of you! I was having a hard time finding some very special stripes for my 2014 Mustang. I had called everywhere and searched online, to no avail. I talked to I was having a hard time finding some very special stripes for my 2014 Mustang. I had called everywhere and searched online, to no avail. I talked to the service department at PFofWC and within a day Alan Sarnes and his supervisor Ellis Adams had found them. I can't stress strongly enough how friendly and knowledgeable this dealership is. I bought my car new and will not consider taking it anywhere else. My exceptional experiences with this dealership started with Brett Rumford in sales and ended with Terry Mullane personally coming down to check on my satisfaction. They care - at ALL levels. More

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Incredible Service Director, easy to work with I had my F150 in for service at Park Ford and each any every time I had brought it in Ellis Adams the Service Director was more than accommodating in I had my F150 in for service at Park Ford and each any every time I had brought it in Ellis Adams the Service Director was more than accommodating in listening to my needs/wants and taking care of each and everyone of them to my satisfaction. Ellis has gone above and beyond each of the times that I have had my F150 into his service department, and each any every time have been totally 100% satisfied. You don't find this sort of service/support from other dealer service departments in the area. Thanks Ellis to you and your staff, I appreciate all of your cooperation and customer service, keep up the good work. -Craig More

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Ellis and Joe were fantastic I had several issues with the clutch in my ford. Although ford quality isn’t great right now, the customer service is. Ellis and Joe were fantastic I had several issues with the clutch in my ford. Although ford quality isn’t great right now, the customer service is. Ellis and Joe were fantastic More

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Unprofessional, Dishonest, Greedy, Incompetent & Unethical! The transmission in my Lincoln Navigator was replaced 7 Months ago by a Lincoln/Ford Dealer in St. Joe, Missouri at a cost of nearly $4,000. It is s The transmission in my Lincoln Navigator was replaced 7 Months ago by a Lincoln/Ford Dealer in St. Joe, Missouri at a cost of nearly $4,000. It is supposed to have a warranty since Ford did the repairs. Sometimes the engine has to get to 4,500 RPM's before it shifts to 2nd gear with a huge jerk. My Lincoln Navigator sat in the Park's Ford service dept for a week. I had to rent a car to drive while they fixed mine. After a week they said they could find nothing wrong with the transmission and did not want to give it back. The expected me to pay their $140 tow bill. I did not ask them to tow my car. I Dropped it off at Gator Ford and Gator had it to towed to Park's. Alan Sarne of the Park's Ford service dept lied to me several times. He was rude and unprofessional. Ellis Adams, Service Manager was of no assistance. He has not returned my email message. I had to make a special trip to the dealership to re-explain the problem. I asked if they had hooked up the code computer to see what error codes were coming up. They said they didn't know the check engine light was on. When they hooked up the laptop, their laptop would not work. They claimed my clutch fan was the problem. It is only 1 1/2 years old. They claimed it was locked. I lifted the hood and it spins and was not locked. They offered to change the clutch fan for $740. A clutch fan costs $54 and takes about 30 minutes to change. One of my fan blades were broken. I took a photo. Every one who looks at the photo agreed that the broken fanblade looks fresh. Hmmn?! My Lincoln Navigator still has the same transmission problems it had before they had a week to repair it. I will be making my own YouTube review of Park's Ford in the next several days. The kind of poor service and professionalism they have displayed deserves to be past on to the world. Eventually I will find a Ford Dealer that will honor my warranty. My transmission will be fixed it is just a crying shame they have to put a once happy customer through all of this aggravation. Lloyd Cole Reply to the Dealership reply: The air intake mentioned has been repaired. They said the "cooling fans not turning on"... Well, first they said the cooling fan (singular, not plural) was locked up. Now they are saying I have cooling fans (plural). This is another example of their incompetence and willingness to create a false diagnosis by means of dishonesty. Oh, by the way my Lincoln Navigator has a cooling fan, not fans. The towing bill was their bill not mine. I didn't ask them to tow my car 30 minutes away from Gator Ford. Their diagnosis was a quick look to try and find other reasons to make a quick buck instead of actually diagnosis the problem with the transmission. Ask any mechanic if a fan clutch would cause the transmission to not shift into 2nd gear until the engine reaches 4,500 RPM's. Only a Park's Ford Service Rep would invent such a fantasy and since most people don't know much about auto mechanics they can sell a lie like this to lots of folks. It has been said, actions speak louder than words. What Park's Ford says with their actions is this...We know your transmission is under warranty, but we are going to deceptively and creatively extort an additional $1,000 from you by being willfully blind to your transmission that jerks when it changes gears. Their reply itself condemns them and illustrates their greed and dishonesty. Their actions say this.... when you pay us $740 for a radiator clutch fan, pay $140 for OUR towing bill for having your car taken to our dealership, pay us another $100, plus tax on all this then we will notice that your transmission is jerking when changing gears. First you must grease our palms with $1,000. Then and only then will we acknowledge that it is not normal for your engine to reach 4,500 RPM's before shifting to 2nd gear. If you want to see for yourself my transmission not shifting to 2nd until reaching 4,500 RPM's take a look at the video I have posted on Youtube. You can find it unmade r this title "Parks Ford Wesley Chapel Review", it has been uploaded by me, Lloyd Cole Judge for yourself! All I have wanted was my transmission to work properly and to receive the warranty services for which I have paid. All they want is money, money, money. Old time honesty and ethics cannot be found at Park's Ford in Wesley Chapel! Thanks to YouTube, local news stations and social media I plan on making sure 10's of thousands of people in the Tampa Bay area know about them. Now a word regarding dealerreview.com - I will be checking to see if you post my review on your website. I will take a screen shot of this and if you choose to not post my review, then I will let it be known on the Internet that your site is in the hip pocket of the dealers. Thanks for posting! More

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AIR BAG RECALL SERVICE Thank you Will Smith, it is always a pleasure to see your friendly smile and excellent attention to details and service. Although I had an unfriendly Thank you Will Smith, it is always a pleasure to see your friendly smile and excellent attention to details and service. Although I had an unfriendly telephone conversation with Danielle, you made sure that I was well taken care of not only for this situation, but, each time I visit there. You represent the true meaning of "customer service". My thanks also to Ellis Adams who got the ball rolling in order for me to receive a new airbag, and by putting my safety first. I appreciate you Mr. Adams. L.DeVaughn More

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Great dealer for servicing the life of my Ford I've used Parks Ford for my vehicle servicing needs since I purchased my Ford over 5 years ago. I've used both Alan Sarne and Ellis Adams since I can I've used Parks Ford for my vehicle servicing needs since I purchased my Ford over 5 years ago. I've used both Alan Sarne and Ellis Adams since I can remember. They have always been courteous and have always addressed my vehicle's needs with a smile. Because of them I will always continue to use Parks Ford for all my vehicle needs. More

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