Edson Trujillo | Page 2

INFINITI of South Bay responded

Patrick, We strive to provide a fast, friendly experience to our service clients, and we're so glad to know that we hit the mark during your visit. We are fortunate to have had Edson at our dealership for a long time now. He has long term loyal clients because of the exceptional service he provides. Thank you for your review and comments, we appreciate you! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi John, Thank you for leaving such a positive review of your service experience with your Service Advisor, Edson. He will be excited to read your feedback. At INFINITI of South Bay, we pride ourselves in exceptional client service. To us, that means communicating with them throughout their service visit and keeping them informed along the way. Everyone appreciates updates and setting expectations. We also want your experience to be quick and easy. Those seem to be the current buzzwords, but at INFINITI of South Bay, we take these words to heart. In fact, quick and easy is synonymous with what we call the INFINITI of South Bay Way. Thanks for your business! You're a great client. Carlso Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Darryl, Thank you for the excellent review of both our people and facility. We appreciate that you've recognized our recent remodel of our service lounge and waiting area. We felt that it was important to provide a luxury experience that parallels the INFINITI brand. But it is the people who make the difference, and we are glad that they made it easy for you to schedule your appointment, reserve a loaner vehicle and service your vehicle on time. We love great clients like you, thank you for your business. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Benjamin, We are grateful for your positive review, recommendation, and loyalty to our team here at INFINITI of South Bay. We strive to deliver the INFINITI of South Bay 'way", where we make doing business with us seamless and easy. Your review confirms that my team is doing its best to service you well. Thank you for your business and thank you for choosing INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

robin37 responded

The staff in general was very friendly, but especially Edson. My intent was to sell the car, but I may keep it and have it always serviced with Edson.

INFINITI of South Bay responded

Janette, Thank you for your feedback on your experience. Here at INFINITI of South Bay, we provide certified technicians who are expertly trained and OEM parts that maintain your warranty. We hope you will see the value in the service and parts we provide. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Super great review, thank you! This is the perfect example of how we strive to deliver good service - to be true advisors. I am personally pleased to know that my team listened and then collaborated on your options. It is so good to know that you had a great experience here at INFINITI of South Bay. Thank you for your loyalty and for choosing us. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Stephen, Thank you for taking the time to leave such a great review. We strive to provide fast, friendly service and to do the job right. You get that when you trust a qualified team of Service Advisors and Certified Technicians to do the job right. Please be sure to check our monthly newsletter and website for service coupons and offers to help with any future maintenance or repair needs. We appreciate your loyalty. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Such a great review, and your trust in us is so much appreciated. I am personally grateful for mentioning me by name and for recognizing the efforts of my team. There is nothing better than a client letting everyone know that you have been trustful and reliable. Thank you for your business, your loyalty, and for being such a wonderful client. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

You can always count on Edson! Thanks for letting us know that he came through for you. And, thanks for recognizing our new texting technology. We've added this to help communicate with our service clients to keep them better informed during their service visit. Thank you for your review, your recommendation, and your business. Carlos Robles Service Manager INFINITI of South ay