Ed Simpson | Page 2

I called around to three different dealerships and found Chapman Ford in Philadephia to be the most helpfull ! Salesmen Ed Simpson & Mike Foster went out of their way to answer all my questions on the orde Chapman Ford in Philadephia to be the most helpfull ! Salesmen Ed Simpson & Mike Foster went out of their way to answer all my questions on the order of the new 2022 Ford Maverick ! I found both Ed and Mike to be honest and knowledgeable In answering my question and concerns and if there was any questions they could not answer as the Maverick is not out yet and is in the early stages of production, they found out the answers to my questions and got right back to me. I have never ordered a new vehicle before and always brought a vehicle from the dealers lot ! I was a little apprehensive to say the least and they made my experience at Chapman a good one so far as the customer service has been great !!! I would and will recommend Chapman to my friends and family ! Again I want to thank Ed and Mike for such a great experience !!! It's funny that I have a Ford dealership right down the street from me who I have dealt with for years and when I decided to inquire about the Ford Maverick I contacted them and another dealership and Chapman and Chapman Ford stood out among the other two dealers With their outstanding customer service !!! I cannot say enough good things about them. Thank you! Barry Horn More

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When I made my online purchase and picked up my car on 4/20 the team was great! But, the title lady Patty was very unprofessional. Patty, returning my calls could have prevented me a trip to the DMV, 4/20 the team was great! But, the title lady Patty was very unprofessional. Patty, returning my calls could have prevented me a trip to the DMV, because she sent my license plates and registration to the wrong address which, caused me never to received them. Yet, the copy of the registration a member of your team Mr Becker, overnighted clearly has my new address on it! And again the shipping documents and label sending me copies of the lost license and registration have my last name wrong. My name is Martha...not Martha Washington totally two different names! Customer Service is everything! We can’t keep putting the blame on CV. Being rude and making statements to your customers, like “any-who” is not good customer service! Assuming is never the way to run a business. Return customers calls please! More

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A Well oiled Machine! This ia a great dealership it has a large selection of vehicles. It has two brands VW and Ford. I bought a VW and I love It. If you are looking for a This ia a great dealership it has a large selection of vehicles. It has two brands VW and Ford. I bought a VW and I love It. If you are looking for a new or used car or thinking about it you should go to this dealership it is located on the boulevard in Philadelphia and a few minutes from bensalem. The have great pricing and have been there as long as I can remember. My parents have bought 3 or 4 cars from them and have a great group of sales professionals. They have a body shop and a huge service Dept and if you need a rental they have you covered. More

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Great experience during a time that made me nervous Brian and Ed were incredible! Extremely helpful and friendly. They made buying a car a great experience and they also worked with us to give us a grea Brian and Ed were incredible! Extremely helpful and friendly. They made buying a car a great experience and they also worked with us to give us a great price. Brian was a great salesman especially for being new! I will definitely be returning to Chapman and will be telling everyone about how my experience was especially after the bad experience we had at a previous car dealership. More

by gontzja Verified Customer Verified Customer

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Personalized Service Bob, constantly provided updates of vehicle necessary mechanical findings. Expeditious service was provided. Have had my Taurus serviced at Chapman Bob, constantly provided updates of vehicle necessary mechanical findings. Expeditious service was provided. Have had my Taurus serviced at Chapman past twenty years and would recommend them for total Auto care . More

by tfruley Verified Customer Verified Customer

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Great dealership!!! I would highly recommend this dealership to anyone who is looking for a new or used vehicle I had a great experience this is my second vehicle from t I would highly recommend this dealership to anyone who is looking for a new or used vehicle I had a great experience this is my second vehicle from the dealership More

by Vwaudi1234 Verified Customer Verified Customer

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