Let me tell you about my car buying experience. It all started when we hit that cold snap back in January. My vehicle at the time, a 2009 Dodge Dakota, was irritating me to no end with tires that kept going flat for no reason. I tried tire shops, Dodge dealers, etc.; nobody was able to fix the problem for me. I was already frustrated with the vehicle because of little things that kept going wrong with it, so I decided that perhaps it was time to look for a new truck.
I stopped into the Chevy Farm because it is rather close to my workplace, and was introduced to Lyle. Lyle and I sat down and talked for a while about the vehicle options and other factors that were most important to me (a step I wish would have been done with me at Derrick Dodge when I purchased my last vehicle; it may have saved me a bunch of wasted test-drives and having to buy again just over a year later). Once we had an idea of what I was looking for, Lyle presented a few options for me to look at. We mulled them over for a bit, and one truck really stood out from the rest in terms of options and price range. We took it for a drive and I loved it!
Needless to say, I put down a deposit and arrangements were made for me to complete the purchase the next day. Well, as luck would have it, mere hours before I was set to pick up my new truck, my old truck got rear-ended. Talk about perfect timing! To make matters worse, the driver of the other vehicle was not properly insured, so I wasn't going to see compensation any time soon. I discussed the problem with one of the used car managers though (not Colin; I apologize, but I can't recall his name), and he was able to give me a break on the repair price for the truck so that my trade in value was still reasonable. He even gave me a loaner to drive for a day because the tires on my old truck were all going flat every few hours due to the extremely cold temperatures.
The next day I brought the loaner back, completed the financing and took posession of my new truck! While it seems that most dealerships simply give you the keys and send you on your way at this point, I was impressed to see that Lyle wasn't done yet. While I was completing the financing, he took the intiative to move all the belongings from my old vehicle into the new one, and he was waiting for me when I was done the paperwork. We both hopped into the truck and he spent another 15 minutes with me demonstrating how to use OnStar and all the other nifty "techno gizmos" that came with my new truck. I found this particularly beneficial because I had no idea how many cool things were involved with the OnStar program. A lady from OnStar gave me a brief description of all the things that OnStar was capable of, and provided a tutorial of how to use the different functions of OnStar. Just for fun, she even helped me use the navigation system to provide directions for getting home.
After driving my new truck to and from work for a few days, I noticed that my cruise control and 12v power adapters were not working properly, and I was hearing a strange banging noise in the rear when I went over bumps. I took it in for service and determined that there was a brake switch malfunction, a blown fuse, and my rear shocks were worn out. None of these items were covered under the GM Optimum warranty program, but Colin in the used car department agreed to fix them free of cost; I didn't have to ask him to, and he didn't even charge me the $100 deductible! My front shocks are quite worn as well, but I don't feel so bad absorbing this cost myself knowing that the dealership has taken care of almost every other issue I have had. Overall, I have been very satisfied with my used car buying experience at Westgate Chevrolet. I have bought a number of used vehicles from several dealers throughout the city, and this experience was by far the best.
Lyle, Colin, Kristina? (lady in the finance office; I'm terrible with names)
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