Doug Hawrelak at Westgate Chevrolet

This particular vehicle purchasing experience all started w/ an inquiry we made after browsing the internet.
Nancy's response was more than prompt and(the vehicle we were interested in had a deal pending)the next day Nancy let us know the vehicle was available. Nancy was not available the following day, but had all the arrangements made so when we showed up Art was there to take us for a test drive, took oodles of time to explain the features of the car(when you only buy every 5 years or so,some of the technology is intimidating)and then without any urgency worked out a better than listed price,and equitable trade allowance.
Next was Doug - came away w/ a bruise or two here, but nothing that was not expected and still a good price.
Brent, in finance, was more than helpful and again no rush.
We came back two days later to pick the car up - Nancy had had it put inside the nite before, out of the hail - it was all polished up and ready to go.
No rush though - met w/ Katharine, who again took all the time necessary to complete the bill of sale and to ensure we were satisfied.
Nancy then spent time(even running over in to another appointment because we asked so many questions) going thru the On Star w/ both of us and then a tour of their facility - reception / offices / service department / body shop.
Have to say - and we(seniors) have been around a bit - without a doubt,that we will refer Westgate to family, friends and co-workers.
Everyone, - Nancy, Art, Doug, Brent, Katharine, Receptionists, all the Sales Staff we went by(each and everyone said hello), Service Department Staff - was cordial, polite, interested that you were being looked after, upbeat and cheerful. Not one time that we felt overwhelmed.
The culture at Westgate is just great and someting you need to experience the next time you purchase a vehicle.

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Excellent service. Always the best. The staff goes above and beyound to insure I am taken care of.

Excellent service.

Keep up the good work.

Ed

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We have dealt with Doug N, Doug H,& Keith A on the last 4 vehicles and recommend them for great deals, great service. We have our service needs met there also. The service dept is great to work with! We give them 10* ++++ rating! Tannys & Craig Mulvey Edmonton

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Let me tell you about my car buying experience. It all started when we hit that cold snap back in January. My vehicle at the time, a 2009 Dodge Dakota, was irritating me to no end with tires that kept going flat for no reason. I tried tire shops, Dodge dealers, etc.; nobody was able to fix the problem for me. I was already frustrated with the vehicle because of little things that kept going wrong with it, so I decided that perhaps it was time to look for a new truck.

I stopped into the Chevy Farm because it is rather close to my workplace, and was introduced to Lyle. Lyle and I sat down and talked for a while about the vehicle options and other factors that were most important to me (a step I wish would have been done with me at Derrick Dodge when I purchased my last vehicle; it may have saved me a bunch of wasted test-drives and having to buy again just over a year later). Once we had an idea of what I was looking for, Lyle presented a few options for me to look at. We mulled them over for a bit, and one truck really stood out from the rest in terms of options and price range. We took it for a drive and I loved it!

Needless to say, I put down a deposit and arrangements were made for me to complete the purchase the next day. Well, as luck would have it, mere hours before I was set to pick up my new truck, my old truck got rear-ended. Talk about perfect timing! To make matters worse, the driver of the other vehicle was not properly insured, so I wasn't going to see compensation any time soon. I discussed the problem with one of the used car managers though (not Colin; I apologize, but I can't recall his name), and he was able to give me a break on the repair price for the truck so that my trade in value was still reasonable. He even gave me a loaner to drive for a day because the tires on my old truck were all going flat every few hours due to the extremely cold temperatures.

The next day I brought the loaner back, completed the financing and took posession of my new truck! While it seems that most dealerships simply give you the keys and send you on your way at this point, I was impressed to see that Lyle wasn't done yet. While I was completing the financing, he took the intiative to move all the belongings from my old vehicle into the new one, and he was waiting for me when I was done the paperwork. We both hopped into the truck and he spent another 15 minutes with me demonstrating how to use OnStar and all the other nifty "techno gizmos" that came with my new truck. I found this particularly beneficial because I had no idea how many cool things were involved with the OnStar program. A lady from OnStar gave me a brief description of all the things that OnStar was capable of, and provided a tutorial of how to use the different functions of OnStar. Just for fun, she even helped me use the navigation system to provide directions for getting home.

After driving my new truck to and from work for a few days, I noticed that my cruise control and 12v power adapters were not working properly, and I was hearing a strange banging noise in the rear when I went over bumps. I took it in for service and determined that there was a brake switch malfunction, a blown fuse, and my rear shocks were worn out. None of these items were covered under the GM Optimum warranty program, but Colin in the used car department agreed to fix them free of cost; I didn't have to ask him to, and he didn't even charge me the $100 deductible! My front shocks are quite worn as well, but I don't feel so bad absorbing this cost myself knowing that the dealership has taken care of almost every other issue I have had. Overall, I have been very satisfied with my used car buying experience at Westgate Chevrolet. I have bought a number of used vehicles from several dealers throughout the city, and this experience was by far the best.

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If you want a pleasant experience shopping for a vehicle then this is the dealer you should ask for. Mr. Hawrelak has sold me 5 cars over the last 14 years, all of which have served their purpose well. I would not go elsewhere if I ever need another car. He is honorable and professional and will go out of his way to make sure that you are satisfied. He is very knowledgeable in his profession and takes all the time you need to answer your questions. I have referred many friends and family members to Mr.Hawrelak and many have purchased vehicles with the same very positive outcome.

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