Dirk Steffen | Page 21

Dirk did an excellent job of giving the full details of the vehicle including comparing and contrasting with the competition without bashing the competition, but rather, highlighting the value differentiat the vehicle including comparing and contrasting with the competition without bashing the competition, but rather, highlighting the value differentiators of the BMW. He gave probably the best test drive and explanation of the vehicle at delivery for any car that I have purchased. Dirk was very responsive and did an outstanding job of managing the entire process. Would recommend him and Ganley to all my friends. More

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Frank Steffen send me an email to remind me of my end of my lease. He was a good listener and answered all my pertinent questions,thoroughly explained all my options. Dirk also took his time explaining and my lease. He was a good listener and answered all my pertinent questions,thoroughly explained all my options. Dirk also took his time explaining and answering all my inquiries. I had to pick my car a day earlier and was very accommodating which save me from taking off from work. Eric who did all the paper work, was cordial, friendly inspite that he had a very busy day and working late . I appreciate the type of service these 3 gentlemen for there patience with me I will be back in 3 yrs and I hope these 3 gentlemen are still employed by Ganley. More

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Having been to Ganley in the past and feeling high pressure salesmanship, I was skeptical my experience would be any different this time around. I have to say that I was pleasantly surprised. It see pressure salesmanship, I was skeptical my experience would be any different this time around. I have to say that I was pleasantly surprised. It seems there is new management in the sales department and I couldn't have been treated better! The sales staff was extremely professional and very knowledgeable about their product. Being an informed buyer, I often test sales people with less obvious facts about their product to see how much they really know about it. From the salesmen on the floor, to finance and even the sales manager, I was very impressed. I was back and forth between the new 3 series and a 5 series so I made several visits to the dealership. One might think I would be pressured into purchasing the more expensive 5 series but in fact, my salesman (Dirk) carefully considered my personal needs for the vehicle and recommended the less expensive 3 series. All in all, a very low pressure experience and I would highly recommend Ganley to anyone in the NE Ohio area in the market for a BMW. More

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Dirk was fabulous from the time we first walked in the dealership just checking out our options until we walked out with keys in hand. He was not pushy. He was very informative and answered every one of dealership just checking out our options until we walked out with keys in hand. He was not pushy. He was very informative and answered every one of our questions. There months after the sale, he has helped us out with any questions that we have needed answered about our vehicle. More

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I was searching for a new Cadillac CTS or BMW 3 series and visited several dealers. My experience at those other dealers was not that great as they were very pushy to upsell to a more expensive car and qu and visited several dealers. My experience at those other dealers was not that great as they were very pushy to upsell to a more expensive car and quickly close a deal without lettig me get to know the car and its features/options. I stopped at Ganley BMW and was pleasantly surprised by the way they do business. It is a much more relaxed environment were I could take my time to learn about the car and the features offered (without being pressurd to buy the first car that I drove), which resulted in leasing a 3 series with the options my wife and I actually wanted. Dirk and Frank clearly spelled out the lease terms and costs without any hidden fees. They actually made the car buying experience enjoyable. I would highly recommend this Ganley dealership for your next BMW. More

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To BMW Corporate, Just a note to let you know how To BMW Corporate, Just a note to let you know how satisfied I was with the sales persons involved, Dirk Steffen, and his brother, Frank Steffen. Di To BMW Corporate, Just a note to let you know how satisfied I was with the sales persons involved, Dirk Steffen, and his brother, Frank Steffen. Dirk was extremely helpful with the purchase of my wife's BMW X-6 lease. He was very attentive and informative. What I liked most about the service that I received from Dirk was that he seemed to "bend over backwards" in terms of making sure that we were more than satisfied when my wife and I left the showroom. I am looking forward to future relationships with this dealership after my current lease ends. I am a very satisfied customer! Best, Ron Chavers 216-219-7478 More

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Had an absolutely great experience with Dirk! He went out of his way and stayed late to ensure we had the level of support necessary to make an educated decision regarding the lease of our new BMW. His commu of his way and stayed late to ensure we had the level of support necessary to make an educated decision regarding the lease of our new BMW. His communication and friendliness was essential in obtaining the exact car we wanted. The Ganley dealership also went out of their way to obtain the car from another dealer in Michigan and have us driving the vehicle prior to 2013! Couldn't have asked for a better experience! More

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Dirk approached us first and made us feel welcomed to their Dealership. He was very patient with us, answering all our questions and getting to know us a bit. Since he was involved with another transa their Dealership. He was very patient with us, answering all our questions and getting to know us a bit. Since he was involved with another transaction instead of making us wait, he introduced us to Brooks Rorapaugh who is very patient, listens, is very, very knowledgeable about their products and spent an incredible amount of time with us. We returned the next day, which was Christmas Eve. They were suppose to close at 2pm however, Brooks and Mike Hall stayed well beyond their closing time with us and even on a Holiday! Then while half way home, Brooks noticed that we had forgotten some of our paperwork. He called us and met us where we were on the road, to hand deliver them to us! Frank Steffen was very friendly to us & even extended his offer of help for me to find information on my past relatives in Germany. Mike Hall explained all of the financial information in detail to us and again stayed late on Christmas Eve for us, just so we could take our new car home that day! Since, I have stopped by the dealership a couple of times, without a scheduled appointment, to have Brooks go over a few things with me a again and he was always available to help me and always very pleasant. Never once, in dealing with Ganley BMW were we made to feel uncomfortable or pressured. Previous to going to Ganley we had went to another dealership... the salesman did not ride with us when we test drove the vehicle (was not a BMW dealership), nor was he very knowledgeable about the equipment on the car. We were very impressed with the knowledge that Brooks of Ganley BMW had and that he rode with us during our test drive explaining and showing us things. More

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Dirk was amazing to work with. So full of energy and willing to work with me to get the best deal, not against. He calls me to make sure I am doing well and if I ever have any concerns he is always wil willing to work with me to get the best deal, not against. He calls me to make sure I am doing well and if I ever have any concerns he is always willing to help (I now live in Wisconsin and cannot stop in if I have a problem). Dirk is new at Ganley but a great salesman to work with. More

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My wife and I had a great experience at Genley BMW. Dirk, Mike and Frank are excellent salesman! They are very knowledgeable, friendly and helpful. Especially we were so impressed by Dirk’s service. He was Mike and Frank are excellent salesman! They are very knowledgeable, friendly and helpful. Especially we were so impressed by Dirk’s service. He was very patiently to explain every feature of the X3 to us and helped us to transfer car insurance and plate from our old car to the new BMW. Mike helped us to make right decision for buying the BMW tire and wheel protection plan. Frank gave us a pretty fair price. Overall, our experience was very positive with Genley BMW. We would highly recommend this dealership to anyone who is looking for buying a BMW! More

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