David Utecht | Page 7

Best car buying experience Can't say enough about what a pleasant car buying experience this was! No pressure, good, honest, trustworthy people. You can just tell the staff re Can't say enough about what a pleasant car buying experience this was! No pressure, good, honest, trustworthy people. You can just tell the staff really cares about the customers. And, I'm not talking about just the sales staff. Although I didn't have direct interaction with the service dept yet, I did see how they interact with other customers. They earned top scores across the board. Thank you Larry Valenta, Dave in finance and David Utecht. We'll be back again! More

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Had some maintence work done to my 2014 Toyota Rav 4 I am given 5 Stars because , I have been a customer of Torrington Toyota for about 14 years now and they are more like family to me. Always greet me w I am given 5 Stars because , I have been a customer of Torrington Toyota for about 14 years now and they are more like family to me. Always greet me with a smile and awesome customer service. I know all the staff there. You couldn't pay me 1 million dollars to buy another make SUV. I am a Toyota Lifer. After every service the technician comes to me and explains to me what was fixed and if I need further maintenance, they let me know . Keep up the Great work Torrington Toyota More

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Pleasant Buying Experience I recently purchased a 2019 Tacoma from Torrington Toyota and was very pleased with my buying experience. The sales atmosphere is low pressure with a I recently purchased a 2019 Tacoma from Torrington Toyota and was very pleased with my buying experience. The sales atmosphere is low pressure with a focus on customer service. I drove off with what I wanted not what someone else wanted me to have. This is not the first truck I've purchased from this dealership with Randy K. as my sales representative. As in the past he went out of his way to be certain I was getting the exact truck I wanted. Since I am rather particular the vehicle I wanted was not in stock so Randy located it at another area dealership and brought it into stock at Torrington just for me. Best of all, he didn't make a big deal out of doing this for me! Go try that at other area Toyota dealers and see how you make out. My truck was delivered to me sparkling clean at a time that was convenient to me. At delivery Randy explained all the features of my new truck including the myriad of technical gadgetry. My great thanks to Randy and the rest of the staff at Torrington Toyota. Keep up the good work! More

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service I have a good experience every time I visit. I always leave confident with no reservations if I need to return when my car needs service. Friendly an I have a good experience every time I visit. I always leave confident with no reservations if I need to return when my car needs service. Friendly and respectable staff always More

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Amazing experience! It was time to replace our Venza. Sounds simple, but we wanted a dealer who could earn our trust. The Venza was spoiled by a service professional. Whe It was time to replace our Venza. Sounds simple, but we wanted a dealer who could earn our trust. The Venza was spoiled by a service professional. When he moved on our Toyota experience was spoiled, so we knew if we wanted a good start we’d have to find Vance Williams. Fortunately for us he is with Yorrington Toyota now. Greatness follows the great, and Vance is surrounded by an incredible dealership. We purchased an Avalon from Dan Nelson. Dan and Dave made our purchase smooth, a courteous interaction and experience. Give Torrington Toyota a shot, you deserve to be treated to the best. And tell Vance we sent you! He’s the best customer advocate in any service department. More

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Our family's 5th car We leased a 2018 RAV4 Hybrid two weeks ago. We love the car (as we have loved all our Toyotas). Randy Klonowski helped us through the explanation of We leased a 2018 RAV4 Hybrid two weeks ago. We love the car (as we have loved all our Toyotas). Randy Klonowski helped us through the explanation of how a hybrid is different (especially the automatic, no key starter) and all the other new safety features. He was patient, knowledgable and easy to be with. I recommend this dealership and Randy. Our daughter also loves her 2nd car from Torrington Toyota. We keep coming back because of good leasing experiences and excellent service afterward. More

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Regular Service I get all my service done here. I always see Vance Williams. I appreciate the no nonsense approach. I am always notified of any upcoming service need I get all my service done here. I always see Vance Williams. I appreciate the no nonsense approach. I am always notified of any upcoming service needs without immediate pressure like some places I have been in the past... More

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Torrington Toyota Service and Sales Department. Had a road noise that was getting worse. Service manager, Vance recommended a road test with one of the technicians. Went out with Dave and he recogn Had a road noise that was getting worse. Service manager, Vance recommended a road test with one of the technicians. Went out with Dave and he recognized the problem right away. They scheduled service the next day and gave me a loaner car to use. Needed new wheel bearings and the related problems. Vance called me to explain the problem and to get approval for the work. They completed the work in a reasonable time. Vance went through the invoice and all that was done to my Toyota. I have been dealing with Torrington Toyota for many years. I have never been let down by the service department. The Sale department is also excellent. I have bee buying my cars from Tee, He is excellent. Dave Dolinsky More

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I survived unscathed! I had no problem with having my questions answered by Randy. and I thought he went out of his way, to accomodate me, with a time I could pick up my ca I had no problem with having my questions answered by Randy. and I thought he went out of his way, to accomodate me, with a time I could pick up my car. He didn't rush me through all the bells and whistles-he spent a lot of time going over everything. And I found it rather nice that David didn't try selling me extra coverage that really wouldn't have helped me. It was one of the rare times I didn't feel pressured. Lastly, I couln't help eavesdropping, while having my paperwork done...and even that was entertaining! More

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Best dealership experience so far It was a very pleasant experience buying a car from Torrington Toyota. My wife and I bought a cheaper used car there on 11/16/18 (2005 Mitsubishi Lanc It was a very pleasant experience buying a car from Torrington Toyota. My wife and I bought a cheaper used car there on 11/16/18 (2005 Mitsubishi Lancer, a one owner car with 97k miles). We recently bought a more expensive car elsewhere and had to get something cheaper. The salesman, Gil, was great. We were able to look at the car on the same day that I talked to him over the phone. I mentioned that a concern for me was the condition of the underside of the vehicle. When we got there, he had a service tech put it on a lift so I could look underneath (the tech stayed late to do this for us). Price seemed a bit high, but they put a lot of new parts on the car before selling it, so I was fine with it (new exhaust from the manifold back, tie rod ends, sway bar links, brake pads, brand new tires, wipers). Looked good, so my wife and I test drove it, without an employee. The last couple dealerships I dealt with had an employee go with me on test drives. After that, we went up the road to Sullivan Chevrolet to look at something else, and the salesman there said he couldn’t find the keys, and we made that appointment two days prior. Ridiculous. Went back to Torrington Toyota and filled out a credit application. We picked up the car four days later (would’ve been three days later, but we got our first snow storm of the season that day). The entire process went quickly and smoothly, all the employees we dealt with were very nice and helpful, and they always got back to me quickly when I would call or text. I highly recommend this dealership. I have no experience with the service department and probably won’t get any, as I do most of my own car work and use an independent mechanic for more serious issues. I can say that the tech that put the car on the lift for us seemed very nice and helpful. Oh, and the car did come with a 60 day, 3,000 mile warranty, which is perfectly acceptable since it is a 13 year old vehicle. More

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