David Jensen

Such a horrible company paid these people 38 grand to fix my truck they told me a month to do it it's now been 6 months of crap from them they just steal your money and your vehicle you call to find out when my truck they told me a month to do it it's now been 6 months of crap from them they just steal your money and your vehicle you call to find out when it's done and all they do is lie and get mad at you I'd advise staying away from them More

Report | Print

Yesterday, December 30 I dropped off my 2017 sierra GMC truck for 3 things, oil change, adjust tire pressure to recommended weight and check out why my engine light was on. Prior to taking my vehicle I as truck for 3 things, oil change, adjust tire pressure to recommended weight and check out why my engine light was on. Prior to taking my vehicle I asked two different people if they took care of everything, they assured me they did. When driving home at the end of the day I checked all three above. The engine light was off, but the air pressure was still low and what I drove there with. The oil said it was still at 60%, not 100%. I contacted GMC about the above and was told to expect a callback. Today December 31, I received a text, I replied with the above. Shortly after I received a call from Melissa. She questioned whether I knew for sure the above was true? And that it happens frequently that the gauge on the truck doesn’t get reset and that yes the oil change was done. She made me feel like I didn’t know what I was talking about, extremely disappointing to hear this attitude. Makes me think that how can I trust this company. She did tell me to come back in today, but it’s too cold and too far, plus I have plans today. Needless to say I seriously dissatisfied and now I have to go back, this is exhausting having to argue and also return More

Report | Print

They damaged my truck I dropped off my 2011 GMC Sierra for an oil change and a set of new winter tires. Part way through the appointment, a service rep notified me that the I dropped off my 2011 GMC Sierra for an oil change and a set of new winter tires. Part way through the appointment, a service rep notified me that their mechanic had accidentally cracked one of the chrome-clad wheel covers. She apologized and said they would order a replacement. I made a follow-up appointment and returned the following Saturday, waiting for two hours while the shop replaced the damaged wheel. The replacement wheel cover was in poor condition - the chrome cladding was flaking, pitted with corrosion, stained with rust and dull in overall appearance from years of neglect. This was in stark contrast to the mint condition of my original wheel covers, which I routinely clean and polish to prevent weather-related damage. I pointed out my concern to the service rep, asking if they could find a wheel cover in better condition. A few days later, she informed me that her manager disagreed with my assessment and requested that I come back a third time for the service manager to see the issue first hand. The following Saturday I met with a lady who appeared to be the shift supervisor. I showed her the corrosion, flaking and rust stains on the replacement wheel cover. She dismissed my concerns, insisting that the replacement was in the same condition as the original. She then took a photo of the wheel and said she would speak with the service manager. I have not heard back. I’m not upset with Shaw GMC for breaking my wheel cover. I’m upset that they replaced it with an inferior product and sent me on a wild goose chase when I voiced my concerns. I gave them multiple opportunities to make things right. My plan now is to order a new wheel cover and install it myself. Bottom line: they lost a long-term customer over a $100 hubcap. More

Report | Print