Danny Gomes | Page 2

Excellent staff. Roy, Nelson and Rich are excellent. Totally recommend the dealership to all. Excellent staff all around. I will recommend them to anyone who asks. Roy, Nelson and Rich are excellent. Totally recommend the dealership to all. Excellent staff all around. I will recommend them to anyone who asks. More

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Overall, I love the people at Brewster Subaru! I’ve had many good experiences there, with Rich (finance) Mitch (sales) Nelson (GM), Patrick (mgr) Danny (service) Jack (service) and many others! T I’ve had many good experiences there, with Rich (finance) Mitch (sales) Nelson (GM), Patrick (mgr) Danny (service) Jack (service) and many others! They are helpful, and make the car buying experience great… I haven’t had the best luck with my car though. I had purchased a 2016 Crosstrek at Brewster, that I ended up trading in to get a CPO 2020 Legacy, Mag grey VIN 4S3BWAN6XL3027154 on 2/1/22. I have NEVER had so many ongoing issues with any vehicle ever like this, especially one that was 2 years old!!!!! January 2023, it started to give me issues, random not starting, leaving me stranded to wait for roadside assistance, driver focus would constantly alert me to stay alert even when I was seated in a parking lot with the car on, keep my eyes on the road, hands on the steering wheel, if I was heading one direction the speed limit signs would say 35mph, opposite direction 55mph. It spent WEEKS in the shop at Brewster in January, February, March, April and August 2024. I had contacted Subaru corporate in August they were incredibly not helpful told me to contact the NYS Attorney General… At my end, and after 9 weeks of them unable to “duplicate the problem” I was given an opportunity to have the dealer buy back my Legacy. I went and finalized the paperwork on 9/26/24, and this particular vehicle is now for sale in their lot! 🚨Be aware!🚨 The car is 4 years old, not even 90,000 miles on it! I had high hopes that it wouldn’t be resold… I didn’t have buyers remorse after 11 months! That car had everything I wanted in it! Unfortunately, it was VERY UNRELIABLE, my car shouldn’t leave me stranded when I drive into town! More

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Excellent service. Competent knowledgeable pleasant and very helpful people. They are there for you in any way they can help you. Competent knowledgeable pleasant and very helpful people. They are there for you in any way they can help you. More

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My experience purchasing a vehicle at Brewster Subaru can be described in one word: "Perfect" The sales crew with whom I worked is experienced, knowledgeable, affable, and most importantly, not pushy! be described in one word: "Perfect" The sales crew with whom I worked is experienced, knowledgeable, affable, and most importantly, not pushy! More

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I have been dealing with Brewster Subaru for over 8 years. As a repeat customer, I find them transparent, fair, courteous, and a no-pressure experience. I will buy again from them, and I do recommend years. As a repeat customer, I find them transparent, fair, courteous, and a no-pressure experience. I will buy again from them, and I do recommend this dealership and Team. The entire Team exemplifies the moto that birds of feather flock together. It is obvious that the owners and leaders are interested in the same aspects that their sales and service Team members interested in: Exceeding customer expectations and meeting customer needs diligently. Mitch gave us an amazing sales experience. Rich took the experience to an even higher level of service and protection. Thier service center is another endearing experience. Yes, I only have good things to share. More

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We couldn’t have asked for Better! Roy , Mike and the whole Team were Fantastic! From start to finish!! Thank you for the Best Experience Roy , Mike and the whole Team were Fantastic! From start to finish!! Thank you for the Best Experience More

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Overall good experience. However, certain items on the proposal were not explained and added in a non transparent fashion. Had I not asked about them, I would have regretted However, certain items on the proposal were not explained and added in a non transparent fashion. Had I not asked about them, I would have regretted paying extra for such services such as ceramic paint coating. More

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Great from start to finish a loyal customer. Subaru car dealer Roy a joy to work with Subaru car dealer Roy a joy to work with More

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ABSOLUTELY awesome. I brought my older vehicle to the dealer because I fully trust the service crew. I traded in my '16 Crosstrek for a '24 Outback, Touring model. I brought my older vehicle to the dealer because I fully trust the service crew. I traded in my '16 Crosstrek for a '24 Outback, Touring model. It drives beautifully. My salesman, Lou Criscione, was very understanding to my wants and needs of the new vehicle. There was one instance where he "tried to sell me something" - Armour-All interior proofing. At first, I declined, very hesitant. Then, Danny from the Service Dept. stopped by to chat with me and I asked him about it. Since Danny recommended it, I went for it. And you could even ask Lou - he'll tell you how unsure and confused I was until Danny reassured me. I trust Danny and his coworkers in Service FULLY. Lou was methodical in processing my request for a new vehicle. Detailed and very patient. He completely understands what the customer wants. He knows that his vehicle needs are different from the person in front of him. I so much appreciated that. I next went to Richard Johnson to handle the financial issues. He was as honest as could be. Again, detailed and line by line, not missing a beat. Wonderful people that helped me and gave me the vehicle that I've been wanting to have for over one year. Thank you, Brewster Subaru. See you in November for my first check-up. More

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Wonderful staff, as always. Helpful and pleasant. A pleasure all around. I've been a long time customer and will continue. Helpful and pleasant. A pleasure all around. I've been a long time customer and will continue. More

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