Daniel Bortolussi | Page 14

2014 Toyota Tundra This is my second Toyota purchase at Herb Chambers. Sal Sassone was a great sales rep throughout the sales process. Dhimmitri Lako also was great This is my second Toyota purchase at Herb Chambers. Sal Sassone was a great sales rep throughout the sales process. Dhimmitri Lako also was great helping out on the first part of the sale. Sal made sure to make himself on the day of delivery, took the time on a busy day to sit with my wife and kids as I was in the finance room. Sal really gets customer service and should be considered an asset of Herb Chambers Toyota. I would also like to note that General Manager Dan , took the time to notice one of my daughters who had been with us throughout the process. She is two years old and asked if it was okay to give her a Toyota stuffed animal for her good behavior. That made her night. Sometimes it is the little things that go a long way. We will be back to buy another Toyota in the future. More

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A Very Positive Experience! This was my second experience purchasing a RAV4 from this dealership and from Jimmy Eldean. Both Jimmy and Shawn Merrick were very informative, polite This was my second experience purchasing a RAV4 from this dealership and from Jimmy Eldean. Both Jimmy and Shawn Merrick were very informative, polite, and quick to accommodate my needs. I appreciated their friendliness, and how skillfully they both guided me through the entire process. I' m still not quite sure why I received a stuffed xxxxxx from Dan! Needless to say, my vehicle was ready for me within a reasonable amount of time and I am now very happy driving it. DP More

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Herb Chambers Did It! My husband and I were interested in purchasing a new car. We currently have two Toyotas. A 2009 Corolla and a 2006 RAV4. Among our Must Haves we wan My husband and I were interested in purchasing a new car. We currently have two Toyotas. A 2009 Corolla and a 2006 RAV4. Among our Must Haves we wanted a car that offered a comfortable ride, was quiet, had good cargo space, and a Hybrid for fuel economy. Being Toyota owners we naturally started with the Toyota Camry Hybrid XLE and the Prius V. We test drove both, and decided that the Prius V met our needs best. Once the decision was made which vehicle we wanted what a pleasant experience the purchase at Herb Chambers Toyota in Auburn was. We did want the Prius V with the Navigation Package and in Blizzard Pearl (which at the end of the model year is very hard to find). Herb Chambers found it for us ... and much faster than we could have expected. We thought we would be waiting weeks. No, they had it in days. Everything could not have gone smoother. Dan, Mark and Shawn were so accommodating. No long day at the dealership! Marque Hoenig was very knowledgeable about the features on the Prius V and was able to answer all of our questions. When it came time to "negotiate" it was pretty painless. Within 10 minutes we had agreed on a price and were off to Financing. We were in and out of the dealership in under three hours. We did have to return to the dealership to pick up our car as we had several options added. And that visit too was quick and painless. Thank you to everyone at the Auburn dealership for your professionalism, courtesy and enthusiasm! More

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Best Car Buy Experience in 50 years Many of us dread purchasing a new car. It was the last thing I wanted to do, Working with Marque Hoenig (and Chris Stockert) was the most positive exp Many of us dread purchasing a new car. It was the last thing I wanted to do, Working with Marque Hoenig (and Chris Stockert) was the most positive experience I've had in 50 years. The fact that I'm approaching 73 years of age and my car buying future may be limited only served to enhance the positive experience. Considering some of the past experiences I've had with Herb Chambers in Auburn, this most recent experience finally redeemed them. I re-introduced myself to GM Dan Bortolussi to tell him this, but he didn't seem interested in what I had to say; in fact, he seemed pre-occupied and even cold. Perhaps, he should work on his public persona. Considering the fact that I am his elder and I don't throw complements around willy-nilly, I hope he takes note of this. Thank you again, Marque and Chris. Sincerely, Peter Hart Sturbridge, MA 01566 More

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What a great place to buy your next Toyota! First, I have to say that Kennedy is a great salesperson, he is patient and does not rush through the process to make the sale. He takes the time to First, I have to say that Kennedy is a great salesperson, he is patient and does not rush through the process to make the sale. He takes the time to go through everything and to make the customer feel that they are not just a sale. My wife and I had purchased a Toyota Sienna in 2012 and were very happy with it. A while back we decided to trade it in for a newer model, we went back and forth with the "Let's Make a Deal" process with Kennedy and the Sales Manage, Emad (who by the way is a very professional and courteous gentleman). I just wish they would cut to the chase and sell the vehicle instead of the back and forth (we spent 8 hours there that day), But again Kennedy put the time in with us and made sure all questions were answered and not once did he use pressure tactics as many other dealers and sales people do. I did have an issue at the dealership though (nothing to do with the sales staff) and Dan Bortolussi had to get involved. Dan took an unpleasant situation and turned it around, I wasn't expecting the outcome we had and what Dan did satisfied both my wife and I. He showed us that they actually do care about their customers. Dan even gave our three children plush Toyota "teddies". I definitely recommend Herb Chambers Toyota of Auburn, and they are and will my families dealership for years to come. Herb Chambers has put together a great team in Auburn, thank you for everything. Diran & Susana Der Kosrofian More

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Great experience Professional team of people led by an experienced and extremely competent general manager. I greatly recommend doing business with them, especially wi Professional team of people led by an experienced and extremely competent general manager. I greatly recommend doing business with them, especially with Mr. D. Bortolussi (general manager). Pricing is great, and overall process reasonably fast. More

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Purchase of 2014 Toyota Tacoma Andi made the purchase of my new Tacoma very easy because he was very knowledgeable about all the features of the Tacoma. When it came time to the pr Andi made the purchase of my new Tacoma very easy because he was very knowledgeable about all the features of the Tacoma. When it came time to the pricing of the vehicle, Dan made this process happen very smoothly. That is the reason why I continue to purchase my vehicles from Herb Chambers.This is my 5th Toyota purchase from Herb Chambers. They make everything go so smoothly for the customer. Customer service is number one at Herb Chambers! More

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My husband and I went to Herb Chambers of Auburn to get cars and we worked with Kennedy Lidonde he is the guy with the great big smile and the great laugh and strong handshake and of course the best deals. cars and we worked with Kennedy Lidonde he is the guy with the great big smile and the great laugh and strong handshake and of course the best deals. He answered every question we had and went over every little detail from top to bottom and made sure we were very sure about everything before we signed our paperwork the finance person was great and very efficient he and Kennedy made the process painless and at the end we left with two brand new Toyotas one Rav 4 XLE and a Carrola and they are a very bright metallic blue we sure do stand out in our neighborhood . We did enjoy working with Kennedy and his fine team at Herb Chambers in Auburn and if you find yourself in need of a new or used vehicle go or come on down to Herb Chambers and look up Kennedy or any of the fine salesman and they for sure will work with you and give you the best deal possible . A very happy customer who loves bright blue J.T.Framingham More

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By the time I concluded my leasing of a new 2014 Rav 4 LE, I felt as if I had just left my family. Each of the above referenced individuals and Dylan Hoang not included above represent the Chambers Organi LE, I felt as if I had just left my family. Each of the above referenced individuals and Dylan Hoang not included above represent the Chambers Organization in exemplary fashion. Starting with my first contact Jimmy Eldean the "We will make it happen" man. Warm, gracious, charming, positive and knowledgeable, on to Dylan Hoang reassuring, constructive and energetic in pursuing the art of the deal to make it happen next, to Chris Stockert a mature young man meticulous in his explanation of the lease, enabling me to clearly understand my obligations and receptive to my questions without rushing me, and finally on to Stephane Jovin who chatted with me for quite some time providing the whipped cream on my cake to conclude an absolutely wonderful lease experience. I should take a moment to compliment Daniel Bortolussi for a very warm and meaningful exchange leading us to both realize that we had much in common. We had a brief yet very meaningful conversation in which he described a personal effort he was engaged in to make live bearable and meaningful for individuals experiencing the aftermath of the traumas suffered by their parents during the second world war. I truly applaud him for his clarity of purpose and his commitment to alleviate the destructive depressions suffered by these individuals. Mr. Chambers, I tip my hat to you for the assembly of the aforementioned individuals. They make your organization what it is and should be acknowledged for it. More

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Dan and Ali were EXCELLENT! We ended up buying TWO cars instead of the one car we intended! This will be the 5th purchase that we have made from Dan Bortolussi and we could not be happier! Ali Azizi was instead of the one car we intended! This will be the 5th purchase that we have made from Dan Bortolussi and we could not be happier! Ali Azizi was one of the most patient, kind, considerate professionals we have ever dealt with and we are so glad that Dan recommended him to us! Ali is wonderful...so wonderful in fact, that we had to take our picture with him before we left. He is a great asset to Herb Chambers of Auburn. And Dan Bortolussi is also just as great. He helped us to decide exactly what type of vehicle to purchase with knowledge and understanding. Dan and Ali were a great team and we look forward to many more years of working with them when buying our next vehicles. More

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