Dane Dornbush | Page 24

Damian was awesome! It was one of the easiest buying experiences that I have ever had. I contacted the dealership through their website, was quickly contacted by Damian, It was one of the easiest buying experiences that I have ever had. I contacted the dealership through their website, was quickly contacted by Damian, and was on my way to be the proud new owner of a 2020 Ram 1500 Classic Warlock. By the time I actually set foot in the dealership 3 days later, the vehicle was ready for a test drive, my financing was setup, the paperwork was ready, and my vehicle already had an initial trad-in value established. After the test drive, everyone was lined up to expedite getting me out of the door. My trade-in value was finalized and I was off to discuss accessories with Kayla, who was very helpful and professional. By the time I was finished with the accessories, I met with Dane in financing to sign for my new truck. A few minutes after that was complete, my vehicle returned from receiving another detailing and I was on my way home. Ryan Auto delivered a great experience and the best price in the area on my new Ram truck. Their dealership was professional, attentive, courteous, and accommodating. Today it is very hard to find quality customer service, but Ryan still delivers that. I HIGHLY recommend the Ryan Dodge dealership, Damian, Dane, and Kayla. Oh, and in case you are wondering if this is a glowing review is real or not, I am an individual who actually did buy a vehicle from Ryan Dodge. I don't usually take the time to do reviews, I quickly move on once I have made my purchase, but this experience was just that dang fast and good. More

Report | Print

I had a great experience at this dealership . Everyone I had a great experience at this dealership . Everyone was professional, friendly and helpful. They kept the process simple and efficient . I was I had a great experience at this dealership . Everyone was professional, friendly and helpful. They kept the process simple and efficient . I was able to get the car I wanted and they helped with any additional questions and requests I had. More

Report | Print

I loved my experience with my sales guy Reese. He was knowledgeable, patient and super friendly. Financing was a breeze and super friendly as well. I highly recommend knowledgeable, patient and super friendly. Financing was a breeze and super friendly as well. I highly recommend More

Report | Print

A spur of the moment decision had us trading in our pickup on a 2020 Jeep Grand Cherokee. Our salesperson Melisa was a pleasure to work with & was very knowledgeable. She even stayed after hours to f pickup on a 2020 Jeep Grand Cherokee. Our salesperson Melisa was a pleasure to work with & was very knowledgeable. She even stayed after hours to finish up the deal. If you are in the market for a new vehicle, give Melisa a call! More

Report | Print

The buck before the customer at Ryan Auto Mall. If you are looking for customer service and a great place to get your next new vehicle…look elsewhere. My problems started right from the start and I If you are looking for customer service and a great place to get your next new vehicle…look elsewhere. My problems started right from the start and I wished I had listened to myself and went elsewhere. The advertised special price for my Gladiator was posted as "Buy for $xx,xxx. … Our BUY FOR PRICE is the PRICE FOR EVERYONE and includes UNCONDITIONAL manufacturer offers and rebates. " Yet when we came in a sat down with Melisa Rokala the price she gave us was $1300 higher which included an addon we did not ask for and were told the other $1k was a discount we did not qualify for. We walked away and kept looking elsewhere. Melisa contacted us again so in emails we negotiated back to the sale price (are you kidding me), dropped the addon we did not want, and got an agreement for an extra $500 on top of the low amount they offered for our trade. We decided it was a deal for the Gladiator so I went to pick it up. While signing the paperwork the finance manager Dane mentioned Melisa had told him we were retiring in 6 months and returning to Canada after 10 years in the states. He showed me the apa.ca web site which indicates a potential issue with the warranty transfer but it did state "Warranties of vehicles purchased in the United States will not be valid in Canada, unless a customer moves to Canada and gets approval by Chrysler Canada." . Given that info I felt I could contact Chrysler Canada and determine the transfer process. He also told me the extended warranty would cover me instead but I doubt that is true during the time the manufacturer's warranty is in place. 18 hours later I contacted Chrysler Canada who told me they do not transfer any US warranties at all so I would have a new vehicle with only 6 months coverage. I immediately contacted Melisa to see how we undo this deal and she told me I would have to call Mike the sales Manager.. I had to convince her that she should do that. Mike then called me back 4 hours later and basically said there is no law that allows the customer to undo a deal so the answer was NO! He said I could call Rob Ryan if I did not like that answer and gave me his number. I called, left a detailed message and NEVER heard back at all. So… bottom line is all that matters to Ryan Auto Mall as there would have been no reason they could not have supported the customer and undone this deal. We should have walked away when we had to talk them into their own advertised sales price. Stay away if you want customer service. More

Report | Print

Excellent customer Service from all departments. I dealt with Damian Frentz who made the buying experience flow quite nicely. Very knowledgable and enjoyable to work with. with Damian Frentz who made the buying experience flow quite nicely. Very knowledgable and enjoyable to work with. More

Report | Print

Excellent experience! Reece made our buying experience very easy. We completed the purchase of our new van in about 2 hours start to finish. He was very knowledgeable about Reece made our buying experience very easy. We completed the purchase of our new van in about 2 hours start to finish. He was very knowledgeable about the vehicle and I would definitely recommend him to my family and friends. Financing was also quick and easy with Dane. More

Report | Print

Great service and amazing sales rep. Knowledgable and extremely helpful with all of my concerns and questions. Very happy with my new 2020 Jeep Cherokee. extremely helpful with all of my concerns and questions. Very happy with my new 2020 Jeep Cherokee. More

Report | Print

Todd Rodenwald I purchased a 2017 Chrysler Pacifica through Todd from Ryan Auto Mall. He was very helpful and answered any questions that I had. He showed me several I purchased a 2017 Chrysler Pacifica through Todd from Ryan Auto Mall. He was very helpful and answered any questions that I had. He showed me several different vehicles before I settled on this one. It was very easy and I think I got a good deal. More

Report | Print

Overall our experience was good, our sales person was helpful and worked with us to get what we wanted/needed. Financing was easy to work with too. Would recommend. helpful and worked with us to get what we wanted/needed. Financing was easy to work with too. Would recommend. More

Report | Print