Colette Shouger | Page 2
Internet Sales
Maita Toyota of Sacramento
2500 Auburn Blvd
Sacramento, CA 95821
74 Reviews
Write a ReviewDealership Experience
5 yrs, 9 mos
Languages Spoken
English
74 Reviews of Colette Shouger
August 05, 2021
We drove 2 hrs to Sacramento specifically because they had the best deal on Rav4 Prime. The physical location is great - they have nice amenities while you wait for financing/paperwork. Our salesperson, C had the best deal on Rav4 Prime. The physical location is great - they have nice amenities while you wait for financing/paperwork. Our salesperson, Colette, went above and beyond to help us and we are very grateful for her help. On top of a great deal, she agreed to take our 1995 Corolla for a small trade in even though the appraiser/auction guy didn't want to deal with it. Only issue is the dealership did not give us our charging cord that comes with the vehicle and now we have to wait for it to be mailed. If I could go 4.5 stars, I would, not sure that deserves a full star deduction. Thanks for the help Maita and a special thank you to Colette. More
July 22, 2021
Colette was very friendly. She would email me, to keep me notified when cars were coming in. Very easy to work with. I appreciated her diligence in finding me exactly what I wanted. notified when cars were coming in. Very easy to work with. I appreciated her diligence in finding me exactly what I wanted. More
June 05, 2021
What a great team! Very organized, knowledgeable and professional. I would recommend this dealership to anyone who wants great service and a car. Despite it being Memorial Day weekend my car was ready professional. I would recommend this dealership to anyone who wants great service and a car. Despite it being Memorial Day weekend my car was ready when promised. More
Other Employees Tagged: Tyler Salada , Tim Nguyen
April 26, 2021
Great experience! I had been looking for a 2021 AWD Limited or Platinum Sienna for a while. I called when one was on its way in and Colette saved it for me. She and Ira were both great to work with. Limited or Platinum Sienna for a while. I called when one was on its way in and Colette saved it for me. She and Ira were both great to work with. I would definitely come back to buy another vehicle, but hopefully I won't need one for a LONG time! More
April 07, 2021
A simple "complimentary" 1st time oil change took 90 minutes, with an appointment! They didn't even wash my car or offer to wash my car. Elk Grove Toyota never took more than 45 minutes for the same se minutes, with an appointment! They didn't even wash my car or offer to wash my car. Elk Grove Toyota never took more than 45 minutes for the same service and ALWAYS washed my car. My husband had similar negative experiences with the Subaru he bought at Maita, 2-3 hours for services that should have taken half that time. Neither of us will ever return to a Maita dealership. When I bought my used Prius there last year, they lied to me, did not give me the trade-in amount they had promised. They sold me a car with no spare tire, even though on the inspection checklist they checked off that it was included, and never answered my email or voicemail inquiries about it! Also, there was no cargo cover, even though the online description said "covered cargo area". How do you sell a Prius without a cargo cover?! It's like driving with the trunk wide open. They said it was an extra $600+! I found one on Amazon for $90, including shipping and tax. Don't go to Maita! Go to Elk Grove Toyota or Folsom Lake Toyota or ANYWHERE else. More
Other Employees Tagged: Kit Kinne
February 05, 2021
The whole process was fast friendly and a genuine pleasurable experience. Car buying can be stressful at times, but not so at Maita. A real family environment. pleasurable experience. Car buying can be stressful at times, but not so at Maita. A real family environment. More
Other Employees Tagged: PEDRO VALENCIA MENDOZA, Kit Kinne
December 29, 2020
I had to wait too long to complete the deal. You were enflexable on your pricing. I had to argue about my trade. There was no one available to explain the options on the car upon delivery. I overheard ot enflexable on your pricing. I had to argue about my trade. There was no one available to explain the options on the car upon delivery. I overheard other salespeople badger a female customer about purchasing the extended warranty after she had agreed on buying the car. Typical car buying BS. More
June 11, 2020
My first time bringing the car in for maintenance. Really appreciate the time and the effort. Great customer service. Look forward to the next visit. NOTE: Listing Colette Shouger because I never Really appreciate the time and the effort. Great customer service. Look forward to the next visit. NOTE: Listing Colette Shouger because I never had chance to rate her. She gets 5 stars for great customer attention and sensitivity to my needs/time schedule. Would have never purchased car at this dealership if it were not for her. More
Other Employees Tagged: Jason Saephanh
April 11, 2020
Great service by professionals The sales person did what it took to earn my business. She was forthcoming with pricing and offered a decent trade in price. This was a great buying e The sales person did what it took to earn my business. She was forthcoming with pricing and offered a decent trade in price. This was a great buying experience. More
Other Employees Tagged: Colette Schouger
March 27, 2020
Five Star Customer Service & Product | Collette Was Awesome! Collette, their internet sales manager, is the reason we purchased this vehicle. She has excellent communication and customer service skills. She resp Collette, their internet sales manager, is the reason we purchased this vehicle. She has excellent communication and customer service skills. She responded timely. Was patient with my requests and went above and beyond to make sure we go the vehicle and pricing we needed. Maita Toyota of Sacramento is lucky to have Collette. More