Chuck Kelley | Page 2

Kelley Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Kelley Chevy Team!

Kelley Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Kelley Chevy Team!

Kelley Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Kelley Chevy Team!

loridollarhide responded

Chuck Kelley greeted us and asked if we had been helped, we replied that we were there for for John Hoffman. Our regular salesman Steve Croy wasn't available but had gone out of his way to make sure someone was taking care of us in his absence. Croy did a great job, however, it was clear, throughout our experience that service of the dealership had taken a backseat due to demand of vehicles, low inventory and surplus of customers. One of the reasons we chose Kelley is because of the service we had received in the past and we believed we would be the exception to what has become the new Normal in customer service and especially in the auto industry recently. Although we walked in a second time with a pre approval, we were not allowed to take the car until "check was in hand." Understandable, but different than before. We were told to come back with the check 2 days later and everything would be ready to go, 10 minutes to sign and then on our way. Instead the finance manager needed to compare information on the BANK CHECK with the loan information and our bank paperwork. Seemed as if they were questioning the validity of the loan, since they were unable to get us financing through the dealership a few days earlier. Although, we had a valid cashier check directly from the bank. As a 22 year old making first purchase without a co- signer, I was very proud of a super low interest rate and my first major purchase and it felt very odd and uncomfortable. I am not saying I will never shop Kelley again, but I left this review for them to understand our experience and allow them the opportunity to adjust, making a customer feel like they are the only customer instead of the attitude of well, if you don't buy this someone else will. I DO NOT Want anyone to be in trouble, I would prefer if Kelley took this review and shared it with their staff and figured out a way to get back to the Premium service all customers are used to.

Kelley Chevrolet responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Michael and the rest of the Kelley Chevrolet team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, The Kelley Chevy Team!

Kelley Chevrolet responded

Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Sincerely, The Kelley Chevy Team!

Kelley Chevrolet responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, The Kelley Chevy Team

Kelley Chevrolet responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Kelley Chevy Team!

Kelley Chevrolet responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, The Kelley Chevy Team!

Kelley Chevrolet responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Kelley Chevy Team!