Very nice place to wait for the review to finish.
The attent was very nice and helped me with the coupons
The attent was very nice and helped me with the coupons
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by SPSAHOO300
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2023 -
Greenway Kia East responded
We're glad to know you had a pleasant experience at Greenway Kia East and found our team helpful. Thank you for your kind words, we appreciate it!
My experience involved lack of communication by the
business and incredible delays. I do not recommend.
business and incredible delays. I do not recommend.
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by Mike
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2023 -
Greenway Kia East responded
Mike, I am very sorry for the delays and lack of communication you experienced. This is certainly not the level of service we pride ourselves on and I would like to step in and address your concerns from here on out. Please reach out to me directly when you have a moment. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com
Sep 07, 2023 -
Mike responded
Poor business. I had to reach out multiple times over a period of weeks for updates.
Horrible place to do business with.
No communication, no one answers the phone or returns calls. Had no idea what was going on with my car. They did not bother to tell me what was wrong
No communication, no one answers the phone or returns calls. Had no idea what was going on with my car. They did not bother to tell me what was wrong or how long it would take until the day it was fixed a week later (warranty issue, they ordered the part and fixed without telling me). When I picked up the car it was nowhere to be found. Walked around the entire lot only for them to tell me it was dead so the key alarm wouldn’t work, and it needed a jump so I couldn’t leave anyway. They told me the day before that I need a new battery soon so I declined getting it from them and would go elsewhere, never addressed the urgency that I needed it NOW. Why bother giving me the keys and let me wander aimlessly knowing it’s dead in a back lot and needed a jump start. Lazy, uncaring workers. This was a second chance visit after another similarly bad experience. Will never return here again.
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by MiniVanMom
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2023 -
Greenway Kia East responded
I'm really sorry to read about your experience. This is not the level of service we aim for and I apologize if our communication was lacking during your visit. We understand how frustrating this must have been, especially when it comes to something as important as your vehicle's maintenance. If you're open to discussing this further, please reach out at a time that works best for you so we can address any remaining concerns directly and personally ensure they are resolved moving forward. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com
Sep 13, 2023 -
MiniVanMom responded
Hi Gina. Yes, I would love to speak about this. I have been calling you multiple times everyday since you left this message to no avail. You must think I'm crazy by now however I do have concerns that need to be addressed. Please call me ASAP.
I am very pleased with everything from the minute I came
in to the minute I went out they were fast, sharp, straight, and honest
in to the minute I went out they were fast, sharp, straight, and honest
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by Ossama
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2023 -
Greenway Kia East responded
Ossama, we're delighted to know you had a great experience at Greenway Kia East. Our team always aims for efficiency and honesty in our service. Thanks for the review!
The service from the beginning it’s was awesome.
They offer me a refreshments for my wait and the wait time it’s incredible fast thanks guys see you later for my service.
They offer me a refreshments for my wait and the wait time it’s incredible fast thanks guys see you later for my service.
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by Mercedestorres1979
Sep 06, 2023 -
Greenway Kia East responded
We're glad to know you had a great experience here at Greenway Kia East! It's wonderful that our team could provide quick service and make your wait comfortable. Looking forward to seeing you for your next service visit!
Been a customer since 2019, Friendly and helpful staff.
They are always willing to help you get what works for you with no pressure. Finance guy is super cool and chill. Ask for Luigi he is great and is wi
They are always willing to help you get what works for you with no pressure. Finance guy is super cool and chill. Ask for Luigi he is great and is willing to go above and beyond for you.
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by ken.nunca
Sep 05, 2023 -
Greenway Kia East responded
We're so glad to know that you've had a positive experience with us since 2019! It's great to see Luigi and our finance team have been able to assist you effectively. Thanks for choosing Greenway Kia East, we appreciate your support!
They were OK they supposed to do try to satisfy them?
I think I got overcharged but that’s about it.
I think I got overcharged but that’s about it.
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by IPROVENZO
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2023 -
Greenway Kia East responded
Our goal is to provide a fair value for all our services, and I sincerely apologize if our prices feel unaligned. We will discuss this feedback as a team, but I'd also like to address your concerns. Please consider reaching out to me directly when you have a moment.
Thank you,
Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com
Excelente servicio y atención por parte de Joshua.
Me oriento en todo momento con el servicio de mi camioneta.
Me oriento en todo momento con el servicio de mi camioneta.
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by ESTIVEN45
Sep 05, 2023 -
Greenway Kia East responded
Gracias por compartir su experiencia con nosotros! Nos alegra saber que Joshua le brindó un excelente servicio en Greenway Kia East. Esperamos verle de nuevo pronto!
Great staff and very nice service dept!
I have bought a few cars from here!
Definitely I would recommend!
I have bought a few cars from here!
Definitely I would recommend!
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by HOUGHTONPATRICK22
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2023 -
Greenway Kia East responded
We're so glad to know you've had multiple positive experiences with our team at Greenway Kia East! Thanks for your recommendation, and we look forward to serving you again in the future.
Excelente atención y servicio.
Toda las veces que he huido hacer servicio a mi camioneta ha sido excelente.
Toda las veces que he huido hacer servicio a mi camioneta ha sido excelente.
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by ESTIVEN45
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2023 -
Greenway Kia East responded
Gracias por compartir su experiencia positiva con nosotros en Greenway Kia East! Nos alegra saber que siempre has tenido un servicio excelente cuando trabando con nosotros. Esperamos verle de nuevo pronto!