Charlie Odden | Page 3

Very easy to work with. Very nice salesman and finance person. Would have been nice to know there was only 1 key before we were done with everything. Was hoping to get a 2nd one made. person. Would have been nice to know there was only 1 key before we were done with everything. Was hoping to get a 2nd one made. More

by SHANE9243 Verified Customer Verified Customer

Helpful 0

Report | Print

Great Sales staff— not pushy- the purchase process was painless!’— brought the vehicle back a few days later— addressed all issue!’ Great Service will definitely return when another vehicle is needed painless!’— brought the vehicle back a few days later— addressed all issue!’ Great Service will definitely return when another vehicle is needed More

by WRESTENSON Verified Customer Verified Customer

Helpful 0

Report | Print

A very positive experience. All areas of the dealership we worked with have been helpful and friendly. We had a problem with moisture on our 2017 Edge's taillight and they order All areas of the dealership we worked with have been helpful and friendly. We had a problem with moisture on our 2017 Edge's taillight and they ordered a part and fixed it. Thank you! More

by m-ksalo Verified Customer Verified Customer

Helpful 0

Report | Print

Great, the staff was very friendly and helpful I worked for Ford Motor Credit, and have dealt with a lot of different dealerships, both professionally and personally. Northtown is one of the top d I worked for Ford Motor Credit, and have dealt with a lot of different dealerships, both professionally and personally. Northtown is one of the top dealerships that I have dealt with. The staff was friendly and very helpful when it came to buying our vehicle. I would highly recommend Mason as a salesperson. More

by HLGREELER Verified Customer Verified Customer

Helpful 0

Report | Print

Just Awesome!!! Perfect Job! Rachel in aftermarket was Awesome! Had my Tuck Ready when promised I give Rachel Teschendorf 5 STARS. I Look Forward to working with the Perfect Job! Rachel in aftermarket was Awesome! Had my Tuck Ready when promised I give Rachel Teschendorf 5 STARS. I Look Forward to working with these guys again More

by gcknapp968 Verified Customer Verified Customer

Helpful 0

Report | Print

09 Lincoln Good price great service, worked well to satisfy my needs for a new vehicle. They spent the time to make sure I got what I wanted. Good price great service, worked well to satisfy my needs for a new vehicle. They spent the time to make sure I got what I wanted. More

by Deoods Verified Customer Verified Customer

Helpful 0

Report | Print

No follow through – would not recommend . Upon receiving car, it was not detailed. Called many times to ask about having this done and there’s been no response. Have on the car 3 1/2 weeks . Upon receiving car, it was not detailed. Called many times to ask about having this done and there’s been no response. Have on the car 3 1/2 weeks and it’s not done as of yet. Car was filthy! More

by GNIEDENFUER Verified Customer Verified Customer

Helpful 0

Report | Print

Traded my truck for a different one Salesman was rude when I didn’t like the trade in price he gave me. It wasn’t until I tried to leave that he agreed to a better price. Then the finan Salesman was rude when I didn’t like the trade in price he gave me. It wasn’t until I tried to leave that he agreed to a better price. Then the finance guy harassed me about adding an extended warranty on a truck that already has a 100k mile warranty. To top it all off I was only giving one key for a 37,000 dollar truck. I Called Charlie Odden 3 times to get a key left 3 messages in 3 days and no return call. This is a very pushy and shady place I will not be coming back! More

by Chris Verified Customer Verified Customer

Helpful 1

Report | Print

Great experience. I have been buying cars at your dealership from Rick Leyse since 2008. We've bought six different vehicles in the last ten and half years. We've I have been buying cars at your dealership from Rick Leyse since 2008. We've bought six different vehicles in the last ten and half years. We've also received excellent service, also. More

by johncherq Verified Customer Verified Customer

Helpful 0

Report | Print

Sales lady too busy. Sales lady let me take delivery of my new car without my temporary plate paper. Dealership is 25 miles from my house, not driving back up to get it. S Sales lady let me take delivery of my new car without my temporary plate paper. Dealership is 25 miles from my house, not driving back up to get it. So they mailed it and I had to drive three days without proof of plates. Now that I think about it, they never told me when I'd be getting my new plates either. Sales lady breezed right through my Ford certified papers and offered me zero information about it besides getting two keys. I had to physically search for someone to take my keys to my trade in when I was ready to leave. My sales lady was too busy with other people and I couldn't find her. The vehicle I purchased had "rail spots" all over the tailgate I had to clean myself when I got home (took 2 hours and polishing compound to get it off, not fun). Vehicle wasn't detailed on the inside, crumbs and smears on the top of dashboard when I took delivery. Outside was otherwise clean. They did replace the rear brake rotors, turned the front ones, and replaced front brake pads. I also got 4 brand new tires installed; all this was free. Also oil was freshly changed and they filled the gas tank. Larry, the finance guy was excellent and made that portion of the sale the most pleasant. He's got a great sense of humor and had us very relaxed and laughing. He wasn't pushy about selling the extended warranty at all. We appreciated that. I was also supposed to have two missing paint areas filled in, but apparently their service tech for that only comes in 3 days a week? Of course he wasn't in on the day we purchased...So I am having to drive up 30 mins to get that 5 min job done. Overall experience was ok, free water bottles and popcorn was nice; comfortable waiting area. Selection of vehicles was massive, but I went there knowing which vehicle I wanted. I probably would use this dealership again, but choose a different sales person. More

by bp3500 Verified Customer Verified Customer

Helpful 0

Report | Print