Charlie Apple | Page 2

Crown Service dept rep, Samantha Scollo, shepherded the work on my 2017 XC60 very efficiently and communicated with me on a very timely basis. I couldn't be happier with the experience. work on my 2017 XC60 very efficiently and communicated with me on a very timely basis. I couldn't be happier with the experience. More

Helpful 0

Report | Print

What a wonderful experience, again! Mary is terrific and everyone at Crown Volvo has been such a pleasure to deal with. Thank you to everyone! everyone at Crown Volvo has been such a pleasure to deal with. Thank you to everyone! More

Helpful 0

Report | Print

Just had my V60 in for service at Crown. The car is running great. Exceeded my expectations. I have had my Volvos serviced at Crown for the past fifteen years and have always had top notch service at C running great. Exceeded my expectations. I have had my Volvos serviced at Crown for the past fifteen years and have always had top notch service at Crown, Thx Charlie, Samantha and Brian for another great service. More

Helpful 0

Report | Print

Mary was Great. This is my second Volvo lease. She helped me with both. I will be back when I am ready for my third Volvo. On a side note. I service here at Crown Volvo and will continue to do s helped me with both. I will be back when I am ready for my third Volvo. On a side note. I service here at Crown Volvo and will continue to do so in the future. More

Helpful 0

Report | Print

Samantha in service and Mary in sales are both rockstars! Exceptional communication through the whole process. Both are very knowledgeable and weren’t pushy. Would definitely recommend! Exceptional communication through the whole process. Both are very knowledgeable and weren’t pushy. Would definitely recommend! More

Helpful 0

Report | Print

Took my 2015 Volvo in for an oil leak repair last July, 2020. It was "fixed" $1000 later. By about October, it was again leaking. Just had it repaired a 2nd time and they claim it is a new leak so not cove 2020. It was "fixed" $1000 later. By about October, it was again leaking. Just had it repaired a 2nd time and they claim it is a new leak so not covered for previous repair. Of course. A car with under 70,000 miles and garaged, run every day, develops 2 oil leaks within months of each other. Either the car is poorly made or the service department doesn't know what they're doing. Either way, I was told it could very well happen again and be another type of oil leak that will not be covered under this repair warranty either. So the moral of this story is to stay far away from Volvos since they frequently sprout oil leaks. $2000 later for the exact same problem. Horrible. More

Helpful 1

Report | Print

Very straightworward and pleasant buying experience. George was excellent! Bud was also very helpful and supportive. They really made us feel like valued customers. Leanne was also terrific George was excellent! Bud was also very helpful and supportive. They really made us feel like valued customers. Leanne was also terrific More

Helpful 0

Report | Print

Joe helped me get the exact car I wanted for my lease pull ahead, even though it wasn’t in stock at Crown. I would recommend Joe because he isn’t your typically pushy car salesman. I really like the serv pull ahead, even though it wasn’t in stock at Crown. I would recommend Joe because he isn’t your typically pushy car salesman. I really like the service department at Crown, so I’m glad they were able to help me with my new lease too. Leanne in finance was really great, she and I had A good time talking and she made it easy to finish the paperwork. This was probably the easiest car shopping experience I’ve ever had. More

Helpful 0

Report | Print

If you want a Service Advisor who is 1) prompt with their follow-up, 2) technically competent, 3) genuinely cares about you as a client, 4) tries to keep your repair cost down while ensuring you have a well- follow-up, 2) technically competent, 3) genuinely cares about you as a client, 4) tries to keep your repair cost down while ensuring you have a well-running and safe vehicle, and 5) makes meaningful efforts to minimize the disruption to your schedule, then Brian Tessitore is who you need to request for your next Volvo Service visit. Brian understands that bringing a vehicle into service can be a real inconvenience, and sometimes expensive. He does whatever is possible to minimize the disruption and make it a pleasant experience. What more could one ask for in a Service Advisor? Give Brian a call, and see for yourself. He's consistently excellent. More

Helpful 0

Report | Print

George possesses a true passion and commitment to the customer experience. In this day and age where customer concerns are rarely addressed, George has obligated himself to buck that trend and take care customer experience. In this day and age where customer concerns are rarely addressed, George has obligated himself to buck that trend and take care of the customer. We drove over 400 miles to buy a car from George based on our initial online interaction. It was a huge risk on our part. We are so glad we did.! George and Crown Volvo treated us like family. Transparent and fair. We wish him the best and continued success. More

Helpful 0

Report | Print