Carlos Machado | Page 12

This is my second purchase at this dealership and I am very satisfied once again. I am in the Automotive Industry and am pleased with the service I received. I had been going back and forth with Kris in r very satisfied once again. I am in the Automotive Industry and am pleased with the service I received. I had been going back and forth with Kris in regards to a vehicle I was interested in and this dealership had by far the most transparent and responsive communication out of the numerous dealerships I have been in contact with, despite the circumstances. I called and made an appointment and spoke to Trevon who pulled up the vehicle and had it ready before I arrived. I spoke to Carlos the Sales Manager who took great care of me along with Shawn in finance who worked hard to get the best possible financing. I am so excited to pick up my new ride! Thank you again. More

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Such a great experience! Jose was professional, courteous, and extremely responsive to all of my questions! I will not hesitate to purchase from Bournes again! courteous, and extremely responsive to all of my questions! I will not hesitate to purchase from Bournes again! More

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Great price, pleasant sales people I purchased a 2017 Jeep for a much better price than anyone else had and got exactly what I was looking for, I'm Pleased I purchased a 2017 Jeep for a much better price than anyone else had and got exactly what I was looking for, I'm Pleased More

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Always have a great experience at Bourne’s , my sales rep was Trey and he did an amazing job helping find exactly what I want! was Trey and he did an amazing job helping find exactly what I want! More

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Great place to purchase a car! This is my third time buying are car here! The are personable, professional and really fast! Thank you Bourne! Juli Caldwell buying are car here! The are personable, professional and really fast! Thank you Bourne! Juli Caldwell More

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Buying A Car Is A Process.... But It’s About The Experience Of Buying A Car That I Can Honestly Say Was Worthy Of This Review. From The Beginning Gio At The Front Desk Was Sweet & To The Point, I Experience Of Buying A Car That I Can Honestly Say Was Worthy Of This Review. From The Beginning Gio At The Front Desk Was Sweet & To The Point, I Met With Trey Who Is Such A Personable Guy You Cant Help But To Notice His Go Getter Personality.. He Kept It Touch, Followed Up With Me More Than Once & Always Kept Me In The Loop Throughout The Process Of Purchasing My Vehicle. Although My Purchase Was Alittle Different Than The Common Buyer, It Was Absolutely Worth The Wait... Dave Is As Precise, And Thorough As They Come, Definitly Appreciate His Imput & Making The Final Steps A Breeze. Just Goes To Show That You Can Visit A Dealership That You Have Never Visited Before & Still Be Welcomed, & Provided With Service That Is An Exemplary Of All The Awards They Have Received! More

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There’s a reason I only buy here and a reason I deal with Trey; the price, service, variety and personal treatment is second to none. I’m always treated with respect and my time is as valued to the dealershi Trey; the price, service, variety and personal treatment is second to none. I’m always treated with respect and my time is as valued to the dealership team as it is to me. Trey, Shawn, Carlos and Paul in service are professionals through and through. Again, I drive past countless dealerships to go to Bourne’s for a reason. More

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Carlos Machado was amazing. He was so professional and very smart. The people were great and very polite. The whole buying process was above and beyond..Carlos Machado is the BEST.. very smart. The people were great and very polite. The whole buying process was above and beyond..Carlos Machado is the BEST.. More

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Car shopping in general can be super stressful and overwhelming for anyone, but when you go to the right place like Bournes you are going to get top notch service. You will feel welcome from the peopl overwhelming for anyone, but when you go to the right place like Bournes you are going to get top notch service. You will feel welcome from the people who greet you when you walk in, to the sales people like Tori Gourdin and everyone else there. They help you get through the process and make sure you leave with a smile on your face... I will never go anywhere else! Proud owner of a 2016 Ford Edge More

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Updated Review 2/12/20 Spoke w Carlos and he has done a wonderful job of fixing the issues. Even getting me a rental for a few days. I would happily recommend Bour 2/12/20 Spoke w Carlos and he has done a wonderful job of fixing the issues. Even getting me a rental for a few days. I would happily recommend Bourne's going forward! Service department is wonderful as well. I would absolutely return and recommend based of how this handled after connecting again w Carlos. Purchased a vehicle in early Dec 2019. Mario was great to deal with as I was extremely limited on the time I could spend on this. He was very low pressure. Test drove the car, loved it. The tire pressure lights were on (it was a frigid day) - I asked about this and was told it was because it was so cold. My current vehicle would do the same thing so I didnt think twice. Picked up the car 4 days later - all tire pressure lights were still on - again it was about 10 degrees out. I was also given HALF A KEY - just the remote and told I would have to go to a dealership and get the rest of it and Bourne's would reimburse me. I already barely had time to go there, never mind another dealership for a key! I immediately called and emailed Mario within 30 minutes of leaving the dealership- about the tire pressure. Never heard back. 3 days goes by - I put air in and the lights went out but came back on. I call AGAIN. No response. I call a true Kia Dealership about the key and am told it will be almost $400 between labor and parts. So I reach out to Carlos the manager - he says let me call you back in 15 minutes. 3 hours goes by before he calls. I explain the situation - he says bring the car in to have the tires looked at (more of my time) and let him look into the key situation. I explain I cant get into the glove compartment and I need the Manual.The following Saturday I spend an hour at service having them check the tires. They fully inflated and checked and no issues. The Service people were GREAT. Lights haven't come back on since - so they truly just needed air - I guess I am shocked the dealership would release the car to me and not put air in the tires to get the warning lights off! Anyway, Carlos gets back to a few hours later about the key and said you don’t need the whole remote, just the key part. I said I explained that to the dealer and they insisted it would be almost 400 because it was a service appointment. But again - WHY AM I DEALING W THIS???? Long story short - he orders the key for me and said he will let me know when it comes in. Few days later he calls and said its in and asks if I want him to mail to me. I said yes please- TWO + weeks go by - no key. Now I can't get into the glove compartment of the vehicle bc it is locked which was one of the reasons I told him I needed the key asap. Finally after over two weeks I reach out - "whats going on, the key hasn’t come yet". He responds telling me I will have it within the next 4 days.(almost three weeks to arrive by mail from the other side of town???). The key finally arrives(now almost a month after I purchased the vehicle) and IT DOESNT OPEN THE GLOVE COMPARTMENT. I reach out and ask about this as I am assuming the owner’s manual is in there and I need to reprogram the back hatch bc it doesnt open all the way - "let me consult my service department on this and get back to you" - That was almost 3 weeks ago. I have not heard back from him. So while I love the vehicle, and Mario was pleasant to deal with (he was actually out sick when I was leaving messages about the tires and I didnt realize that), I am not thrilled w the lack of follow through or making things right on the part of management (Carlos). Not happy at all and would have to think twice about returning or recommending. More

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