

Carlos Burgos
VIP Customer Care / Mazda Expert
Sport Mazda
9786 S. Orange Blossom Trail
Orlando, FL 32837
From Ponce, PR 🇵🇷 Living In Orlando, FL 🇺🇸
Read moreDealership Experience
2 yrs, 8 mos
Industry Experience
8 yrs, 10 mos
Languages Spoken
English
Spanish
176 Reviews
Write a Review176 Reviews of Carlos Burgos
July 30, 2025
Everyone was really nice, helped me with my first time financing, great energy, didn’t take long at all, happy to have a miata financing, great energy, didn’t take long at all, happy to have a miata More
Other Employees Tagged: Jenifer Contreras, Keryon Rogers
July 30, 2025
Amazing dealership that we actually enjoyed and had fun buying a car at. It is truly one of the best dealerships I have ever done business with. Carlos (Sales professional) made all the difference in the buying a car at. It is truly one of the best dealerships I have ever done business with. Carlos (Sales professional) made all the difference in the world and is a wonderful asset to Sport Mazda. His follow through after the sale is amazing and such great customer service. That is a very rare thing to find nowadays. It was worth the 9 hour round trip and I would easily do it again. More

Other Employees Tagged: John Herrick
July 28, 2025
Carlos is the best! I can’t say enough great things about him! This is my second vehicle purchase with him, and I genuinely hope he’ll be my go-to for many more to come. I can’t say enough great things about him! This is my second vehicle purchase with him, and I genuinely hope he’ll be my go-to for many more to come. Carlos makes the car-buying experience completely stress-free — no pressure, no gimmicks, just honest service and the best deal possible. He’s trustworthy, knowledgeable, and truly puts the customer first. Highly recommend! More

Other Employees Tagged: Rey Almonte
July 21, 2025
Usually I wouldn't take the time to write a review, however after my experience with Mazda, Carlos, Ray, and Mike, I truly feel like the entire team deserves credit where credit is due. My wife and I however after my experience with Mazda, Carlos, Ray, and Mike, I truly feel like the entire team deserves credit where credit is due. My wife and I are expanding the family and were looking for a three row SUV. We contacted endless dealerships for various cars in the 3 row segment. It's truly alarming you just can't find customer service. We often felt like we were being pushed away and that many of the dealerships we interacted with lacked customer service. We also didn't even consider a Mazda until we came across a YouTube video reviewing the car. Both of our families come from a background of driving Mercedes, Audi, BMW, & Genesis etc. The CX90 TURBO S PREMIUM PLUS puts them all to shame. Carlos responded instantly to my request to test drive. Accommodated a late test drive due to work. He answered every question I had before even coming to the dealership. We were sent walk around videos of the car and explained all the features. Both cars were detailed and washed upon arrival and the car sold itself the first minute of seeing it. Im truly impressed with the customer service of the whole entire team, the quality and craftsmanship of the vehicle, the warranty offering, the finance process and Carlos himself. Carlos was straight forward, didn't play any games, and was straight to the point just how I like to do business. Ray & Mike were also both very Genuine. The Team stayed past 10PM to make sure I could make the hour & half drive home in a new vehicle that night. They were more than fair on trade in value and worked the numbers to make me comfortable. Carlos also spent some additional time to explain every feature of the car, set up My Mazda App, fill the tank, and have the car detailed to make sure everything was perfect. Honestly I was shocked there was even a detail team available that late. He also followed up the night of, the next day, and this morning. That's service. That's what customers like myself look for. I smiled the whole way home and my family was blown away by the vehicle. There isn't one thing we could find that we didn't like. Some friends and family are also really impressed upon seeing it. Coming from an AMG, it's nice to know Mazda offered a Turbo S so my wife AND MYSELF can enjoy the car when needed. Ive recommended some friends already to visit the dealership. Im So happy with the car when someone asks me about it I feel like Im trying to sell them on the car myself because we like it that much. Great job to the team at MAZDA, you have a new life long customer. Im looking forward to seeing Carlos in a couple years when we trade for a new one. I want to personally thank the entire team and especially the owner for ensuring his employees are happy themselves and deliver the quality of service they provide. I can not thank the team enough for their superior service. More

Other Employees Tagged: Rey Almonte, Michael Craig-Voyk
July 17, 2025
I had a great experience at Sport Mazda. Carlos was exceptional. He was friendly, knowledgeable and made the process smooth from start to finish. Carlos was exceptional. He was friendly, knowledgeable and made the process smooth from start to finish. More
Other Employees Tagged: Mayeline Sosa Dominguez
July 17, 2025
Very organized with minimal wait times. Everyone at the dealership was also very friendly and helpful. Everyone at the dealership was also very friendly and helpful. More
Other Employees Tagged: Mayeline Sosa Dominguez
July 16, 2025
Buscar mi carro con Carlos Burgos siempre ha sido una experiencia increíble. Desde el primer momento siempre ha sido amable, claro y muy profesional. Me ayudó a encontrar justo lo que buscaba y siempre e experiencia increíble. Desde el primer momento siempre ha sido amable, claro y muy profesional. Me ayudó a encontrar justo lo que buscaba y siempre estuvo dispuesto a responder mis preguntas con paciencia. Si hay una persona a la que recomendaría para comprar un carro definitivamente sería él, Se nota que le importa ayudar y no solo vender!! More




