Brock Grim | Page 12

We had our tires rotated. We will continue to do this through our service contract provided from getting a new vehicle. We will continue to do this through our service contract provided from getting a new vehicle. More

by lstecker6 Verified Customer Verified Customer

Report | Print

Always great service. Glad to be able to schedule service on a Saturday. Friendly staff and free coffee. Glad to be able to schedule service on a Saturday. Friendly staff and free coffee. More

by AA Verified Customer Verified Customer

Report | Print

The dealer had prompt service excellent communication through out the entire process. Actual cost came in less than their estimate. Vehicle was returned cleaner than it was delivered. I will recommend th through out the entire process. Actual cost came in less than their estimate. Vehicle was returned cleaner than it was delivered. I will recommend this dealership to anyone in need of professional service. More

by wortsa Verified Customer Verified Customer

Report | Print

Thank you! Great service and communication on what issues I was having with my car. Great service and communication on what issues I was having with my car. More

by LLRJONES1003 Verified Customer Verified Customer

Report | Print

Nice structured, good customer service. Only problem was the price. I got changed $50 for just fixing a puncher in my tire. Thanks Only problem was the price. I got changed $50 for just fixing a puncher in my tire. Thanks More

by ilan.zisman Verified Customer Verified Customer

Report | Print

Toyota of Des Moines has been a flawless experience so far. The difference is real. I travel from Omaha to a dealer I trust. Sales and Service are exceptional. far. The difference is real. I travel from Omaha to a dealer I trust. Sales and Service are exceptional. More

by JIMDALEY7 Verified Customer Verified Customer

Report | Print

They can’t figured out how to adjust grade brakes or do override the systems override the systems More

by VANROSANG1 Verified Customer Verified Customer

Report | Print

Great service, knowledgeable and friendly staff, I liked the text updates and the video summary was very informative the text updates and the video summary was very informative More

by carlysitzmann Verified Customer Verified Customer

Report | Print

I’ve taken my truck exclusively to Toyota of DSM, and nowhere else, thinking I was getting top notch service (and I’m willing to pay for it). I’ve been taking my 2002 Tundra there since 2007. We were i nowhere else, thinking I was getting top notch service (and I’m willing to pay for it). I’ve been taking my 2002 Tundra there since 2007. We were in the process of replacing the front struts only to find out the frame is rusted out in behind the right front tire (which you could visually thru the wheel well). I paid over $200 for that advice. I took it to Merrill axle and they spent 10 minutes under the truck with me what needs to be replaced and why the frame rusted out where it did. Turns out that the condensate just drops on the top of the frame and nobody suggested extending a tube to below the frame, so it ruined an awesome truck. In 2011 my frame was inspected by Toyota of DSM, and now I find myself in a difficult situation. I still think Toyota makes the best vehicles, but I’m less impressed with the service department. I’ve gone from a strong advocate to questioning where I need to go for service. More

by Chris W Nelson Verified Customer Verified Customer

Report | Print

Ian is an excellent very knowledgeable service advisor. Always delivers as promised. Always over delivers on commitments. And an excellent communicator. Austin has been the Tech working on my old Cam Always delivers as promised. Always over delivers on commitments. And an excellent communicator. Austin has been the Tech working on my old Camry. I have a strong level of trust with his recommendations on my vehicle. More

by DFMARCHNT Verified Customer Verified Customer

Report | Print