Brian Slish

Walked in on Jackie on a Sunday afternoon, after seeing an Odyssey on the lot. Jackie answered all of my many questions cheerfully, clearly and frankly. Jackie informed me of another potential buyer to an Odyssey on the lot. Jackie answered all of my many questions cheerfully, clearly and frankly. Jackie informed me of another potential buyer to whom she had shown the vehicle that day so before I left to get my brother to evaluate the vehicle with me, I wanted assurance that I had an hour to return ands get first crack at the purchase. Feeling assured by Jackie's down to earth, frank approach to doing business, I left and returned, ready to purchase if my brother agreed. We test drove the vehicle and both loved it. We had one concern: whether the timing belt had been replaced. Jackie searched for the Honda service record from the original owner documenting the timing replacement and that put our minds at ease. As further evidence of Jackie's commitment to here customers, she went through the entire passenger compartment of the vehicle, checking for function. In here thorough inspection, she discovered a seat latch that was not working properly. She promised that the service department would fix the latch before delivery. When service finally concluded that they need to order a part, Jackie advised me to take delivery until the part arrived. When I came to take delivery, Jackie followed through discussing the delay with colleagues and came up with an immediate solution of swapping out the seat with a matching seat in better condition, before I took delivery ! It is clear that Jackie genuinely cares about delivering a quality experience for her customers and goes the extra mile to achieve that. Thank you Jackie for a quality experience. The Honda of Kirkland dealership brings the quality! More

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I was so comfortable and happy with the service provided by Honda of Kirkland! My salesman kept me informed every step of the way and even held the car for me for 24 hrs so I could get there in a winter sto by Honda of Kirkland! My salesman kept me informed every step of the way and even held the car for me for 24 hrs so I could get there in a winter storm. Highly recommended. I LOVE my new Fit!!! More

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Family member purchased a 14 Nissan Altima 2.5S recently. It had a sticker in the window stating it was headed to the auction. The transmission went out after putting 65 miles on it. Honda of Kirkland agr It had a sticker in the window stating it was headed to the auction. The transmission went out after putting 65 miles on it. Honda of Kirkland agreed to replace vehicle with a full refund towards another vehicle minus taxes, lic and doc fee. I thought that was amazing customer service until they "self towed" the vehicle to the dealership. They claimed the newer vehicle they picked out did not have enough "book value" so they declined to do the deal unless they buy a way more expensive car. Typically, my family purchases their vehicles from me, but due to our used car shortage, they were not able and thought Honda of Kirkland would be the next best thing. They were sadly misktaken! My first thought is that if I make a promise to a customer, I follow through 100%. It's unfortunate that Honda of Kirkland cares more about their bottom line, than a customer that only spent less than $13,000 for a vehicle they thought was reliable. I asked my family member about a service contract. Typically it's offered however they were not "crystal clear" the offer was an option. If 0 stars were an option, that is exactly what they deserve. Will refer family to Attorney General as well as the BBB. More

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Excellent experience purchasing a car from Honda of Kirkland yesterday! Thank you General Manager, Brian Slish, Sales Associate, Alex Gharai and Financial Manager, Barbara Gilley. You were all know Kirkland yesterday! Thank you General Manager, Brian Slish, Sales Associate, Alex Gharai and Financial Manager, Barbara Gilley. You were all knowledgeable, honest, courteous and patient with our many questions. It was a pleasure to do business with you! More

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I have been a customer of Honda of Kirkland for close to twenty years and just bought my fourth 2021 Accord Touring. I have not only purchased my cars at dealership but, have always entrusted all my servic twenty years and just bought my fourth 2021 Accord Touring. I have not only purchased my cars at dealership but, have always entrusted all my servicing needs to them. Everyone is highly knowledgeable, professional and always striving to assist you with a smile. Above all, honesty is one of theit root guiding priciples. The only word that comes to mind to adequately describe Honda of Kirkland is EXCELLENCE! They have always exceeded my expectations and I consider them as part of my extended family. More

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Trusted Dealer...Again and again We've been taking our Hondas to Honda of Kirkland for decades. They always deliver what they promise and are fair, honest and reputable. Recently, h We've been taking our Hondas to Honda of Kirkland for decades. They always deliver what they promise and are fair, honest and reputable. Recently, had the power window master switch replaced. The service was done correctly, the first time, in less than one hour. No surprises, just what you expect. Great service. More

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The financial guy was terrible. I refused all of the Add-ons, he looked upset or something, stood up and left. He came back 10 minutes later and I gave in and bought the xx VIN etch for $375 so I c the Add-ons, he looked upset or something, stood up and left. He came back 10 minutes later and I gave in and bought the xx VIN etch for $375 so I can leave. Been in there over 5 hours. That was the first and last time they get my business or anyone I know. xxxxxxxx! More

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An awesomely easy experience! Had a great experience at Honda of Kirkland. Justin Lee was amazing! Great attitude, very informative, took his time with us, very accommodating, and Had a great experience at Honda of Kirkland. Justin Lee was amazing! Great attitude, very informative, took his time with us, very accommodating, and an all around good guy. We would highly recommend Honda of Kirkland and Justin Lee! Thank you, Justin! More

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I could not have had a better car buying experience! Everyone was very friendly and knowledgeable. Jin was a lot of fun to work with, very knowledgeable. I love my new CRV! Everyone was very friendly and knowledgeable. Jin was a lot of fun to work with, very knowledgeable. I love my new CRV! More

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Trusted dealership. Have been taking our Honda cars here for over 25 years. Always treated fairly and knowing that the job is done right the first time. You can shop fo Have been taking our Honda cars here for over 25 years. Always treated fairly and knowing that the job is done right the first time. You can shop for a "cheaper price" but you will get what you pay for. They have the parts, experienced Honda techs and diagnostic tools to fix your car. More

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