Brian Downey

If you want to be thoroughly disappointed with your post sales experience, I completely recommend Nucar Honda of Norwood. On March 26, we purchased a 2024 CRV EX-L with ~ $2,500 of additional accessories ( sales experience, I completely recommend Nucar Honda of Norwood. On March 26, we purchased a 2024 CRV EX-L with ~ $2,500 of additional accessories (all weather floor mats, front and side body trim, etc..) from the Honda website with our sales representative (Chris Jimenz). A week later (4/2) our accessories had been installed on our CRV and we picked it up. To our surprise, the front and side body trim that were installed on the CRV looked different than what we thought we were buying based on the pictures on the Honda website. If the front and side body panels looked like this, we never would have selected them and paid ~$1,100 ($1,045 + 6.25% sales tax) for them. We immediately alerted our sales representative who agreed with us and got the service manager (DJ Dorato) to look at our vehicle and to confirm that the right accessories were ordered and installed. DJ agreed that what Honda represented on their website did not look like what we had installed on our CRV. DJ told us the Honda zone rep was going to be in that week and he would bring it up with him. The zone rep had DJ order another set of side and front body panels to see if our order was an anomaly. The second set of side and front body panels were exactly what we had installed on our CRV. After being told that we needed to bring our issue up to Honda and it wasn’t a Nucar issue, I requested a conversation with the General Manager – Brian Downey. Instead of the GM, Marc Schloss called me on Friday morning (4/12) and reiterated that my issue wasn’t with Nucar Honda of Norwood but with Honda Corporate but was had been authorized to provide me with $200 all-weather mats if I were willing to sign off an absolve Nucar from any additional liability. I was appalled at the offer of $200 all-weather mats since I had spent $1,100 on accessories that weren’t what I received. Plus - I had already paid $200 for all weather mats – Marc didn’t even bother to do any homework on my situation. Marc went out on a limb to offer me $200 refund instead. I expressed my disappointment to Marc who told me he would go back the GM and call me either that afternoon (4/12) or on Monday (4/15). Guess who didn’t call me back. I currently own 2 other Honda’s that I have had serviced at this Boch/Nucar dealership. This was my 3rd (and final) Honda purchased from this dealership. Sorry for the long review but in summary, if you want to be thoroughly disappointed with your post sales experience, I completely recommend Nucar Honda of Norwood. If you have an issue with the Honda that you buy from Nucar Honda of Norwood, it’s not their issue…. Not a good way to do business and retain loyal customers!!! More

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Service and professionalism off the charts! ! Wouldn't go anywhere else....any make/model your looking for this dealership ia an absolute win!! ! Wouldn't go anywhere else....any make/model your looking for this dealership ia an absolute win!! More

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Boch Honda was great to work with NABIL was very helpful and knowledgeable. We had a very positive experience. and knowledgeable. We had a very positive experience. More

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Best dealership I’ve dealt with in all my years of buying and leasing vehicles! and leasing vehicles! More

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Even though I live within 4 miles from a Honda dealership, I don’t mind driving 24 miles to have my Accord serviced at Boch Honda. DJ has always been honest in recommending what service is necessa dealership, I don’t mind driving 24 miles to have my Accord serviced at Boch Honda. DJ has always been honest in recommending what service is necessary and all their service technicians especially Nick can be trusted to perform the work right the first time. More

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We had a great experience with everyone at Honda, particularly Steve Vaux, from Sales. He helped us narrow down our choices and made the process simple, easy and stress-free. particularly Steve Vaux, from Sales. He helped us narrow down our choices and made the process simple, easy and stress-free. More

by Kennethkams Verified Customer Verified Customer

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In these very strange times I found that Boch Honda made finding and purchasing my new Honda uncomplicated and a fairly easy. And my salesman was helpful and accommodating. Thank you all for the new Honda finding and purchasing my new Honda uncomplicated and a fairly easy. And my salesman was helpful and accommodating. Thank you all for the new Honda More

by LEFAVE1 Verified Customer Verified Customer

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I am returning customer for Boch Honda dealership and my experience with this dealership is great. I always recommend this place to my friends. Thank you for your great customer service and keep up the good experience with this dealership is great. I always recommend this place to my friends. Thank you for your great customer service and keep up the good work. More

by VSPEKTOR1 Verified Customer Verified Customer

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I sent an email to the CEO. Terrible service all around. I will never come back here again. Car is still dirty after speaking to Bill. They do not listen here and show any compassion. I will never come back here again. Car is still dirty after speaking to Bill. They do not listen here and show any compassion. More

by HNGUYEN9412 Verified Customer Verified Customer

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Cannot tell you how incredible Boch Honda is. From the sales manager to Luis the salesperson (best I have had in 30 plus years of buying cars. Ask for him by name!), I was SHOCKED that it could all go so sales manager to Luis the salesperson (best I have had in 30 plus years of buying cars. Ask for him by name!), I was SHOCKED that it could all go so smoothly! I bought a new HR-V and called every HONDA dealer in Massachusetts. Boch beat them all by at least $1000. WOW!!!!!Thank you Boch!!! More

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